Durable Reviews 298

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making interactions pleasant and productive. Many people highlight the customer service as outstanding, appreciating the personalized and understanding approach. The website and user experience are frequently described as easy to use and efficient, making the process of building a website painless. However, some customers expressed dissatisfaction with the website's visibility on search engines, stating that their sites remained invisible despite optimization efforts. A few other people also felt that the domain services were unreliable, experiencing website downtime and difficulty reaching support, especially on weekends.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the support agents for... See more

Website

Clients share positive opinions on website creation and management. Many reviewers highlight the ease and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's speed,... See more

Service

People report positive experiences with service. Customers consistently praise the fast response times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called Durable over July 4 holiday weekend because our website was offline and I couldn’t reach our web designer. I was so impressed with Stu in customer support, who patiently and graciously walked... See more

Rated 5 out of 5 stars

If you are thinking about putting up a website you don't need to go any further than Durable. It uses AI to assist in its creation which allows you to do it yourself. But if you need help you can get... See more

Rated 5 out of 5 stars

Super helpful, even at 6 in the morning. I felt taken care of from the moment I hit send and they solved the issue quickly. I woke up thinking I would NEVER open the app again, and now I definitely... See more

Company replied

Rated 5 out of 5 stars

MY guy Aljohn has been one of the most helpful, attentive, customer service reps I've ever had. He helped me with literally every single issue/question/problem I had with trying to figure out some of... See more

Company replied


Company details

  1. #2 of 4 best companies in Website Designer

Written by the company

Durable is an AI-powered website and small business platform built to help businesses get online quickly and grow with confidence. At its core, Durable makes it easy to create a professional website that looks polished, communicates clearly, and is ready to launch in minutes. From structure and content to visuals and layout, everything is designed to help your business show up well from day one. Beyond the website, Durable focuses on helping businesses get discovered and stay competitive. Built-in tools support search visibility, market and competitor insights, content creation, and ongoing optimization, so your business can attract the right customers and adapt as things change. Durable brings your website, growth tools, and business intelligence together in one place, giving small businesses a clear path from launch to long-term momentum, all with one login.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

298 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Durable Response team is the best!

Responses are alway quick, direct and informative. Durable team is always willing to assist and pout the clients needs first. My partners are wanting me to switch because they are paying less or getting better deals, but, to be honest the trust and reliability of Durable has grown on me.

May 28, 2026
Rated 5 out of 5 stars

Really easy to set up and start running…

Really easy to set up and start running your own website. I did have to move away after a year, as my site needs to list properties that feed to XML. But I didn't want to leave, and when I did Anjie was so helpful providing the domain codes to unlock

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

Lack of weekend Support

Really frustrating to not be able to get support over the weekend. Love the website design features; the support, on the other hand, is not so great. Not sure why I should spend my money if the support is not there?? I work this business on the weekends

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Durable is amazing

Durable is amazing, professional websites, access to hi def photos, the incorporation of AI ... love this!!

April 23, 2026
Unprompted review
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Reply from Durable

Thank you so much for the amazing feedback! We’re thrilled to hear you’re loving the professional websites, high-quality photos, and AI features.

Rated 5 out of 5 stars

I was extremely satisfied with Durable

I was extremely satisfied with Durable. Their prices are indeed on the higher side, yet fully justified. They deliver uncompromising quality, exceptional flexibility, and true professionalism. Their global mindset and solid substance set them apart. A reliable partner at the highest level.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Making Many Mighty

Durable.com has made it possible to make us have our own website without stress and has projects our imagery well by the numbers of people who visit our website. Thereby giving us the advantage for people to know who we are in the space God has placed us. Thanks for this great opportunity.

April 10, 2026
Unprompted review
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Reply from Durable

Thank you for sharing such thoughtful feedback! We’re so glad Durable has helped you create your website with ease and showcase your presence to more people. It’s wonderful to hear that it’s supporting your mission and helping others discover who you are. We truly appreciate you being part of Durable!

Rated 5 out of 5 stars

There are only two techs I trust

There are only two techs I trust - AlJohn and Anjie they have been a life preserver for me more times then I can count.
If you ask me what ever your paying them? It's not enough.

April 9, 2026
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Reply from Durable

Thank you so much for the kind words! We’re incredibly lucky to have Aljohn and Anjie on the team, and it means a lot to hear how much they’ve supported you. I’ll be sure to share this with them. They’ll really appreciate it!

Rated 5 out of 5 stars

Web sites made easy

Durable has become an essential part of my workflow. The platform is fast, intuitive, and genuinely reduces the friction of building and maintaining a professional online presence. What stands out most is how quickly I can go from concept to execution — the tools feel thoughtfully designed, and the interface stays out of the way so I can focus on the work that matters.
Their AI‑assisted features are reliable and surprisingly well‑tuned, helping streamline tasks that would normally take hours. I also appreciate the consistent updates and the sense that the product is actively improving based on real user needs.
Overall, Durable delivers exactly what it promises: a clean, efficient, and dependable way to build and manage a website without unnecessary complexity. It’s a strong choice for anyone who values speed, clarity, and modern design.

April 8, 2026
Unprompted review
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Reply from Durable

Thank you for such a detailed and thoughtful review! We’re glad to hear Durable has become a key part of your workflow and that the platform helps you move quickly from idea to execution. It’s great to know the AI features and ongoing improvements are making a real difference for you. We truly appreciate your support and your trust in what we’re building!

Rated 5 out of 5 stars

Durable is awesome as a site builder…

Durable is awesome as a site builder with great customer service as well. Highly recommend!!

April 8, 2026
Unprompted review
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Reply from Durable

Thank you so much for the recommendation! We’re glad you’re enjoying Durable as a site builder and that our support team has made a positive impact. We really appreciate you taking the time to share this!

Rated 5 out of 5 stars

This is an amazing!

This is an amazing tool, with an excelent support team, i'm in love with durable since day 1, and everyone loves my page.

September 15, 2025
Unprompted review
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Reply from Durable

Thank you so much for the kind words! We’re thrilled to hear you’ve been loving Durable since day one and that your page is getting such great feedback. It means a lot to know our support team has been there for you as well. We really appreciate you sharing this!

Rated 5 out of 5 stars

Excellent platform to build your dream…

Excellent platform to build your dream website yourself. It was difficult at first but with the one to one coaching it became much simpler now my partner has her website set up for business and life is coming together. Thank u..

April 5, 2026
Unprompted review
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Reply from Durable

Thank you for sharing your experience! We’re so glad to hear that, with a bit of support and coaching, things became easier for you. It’s amazing to know your partner now has her website up and running for her business. Wishing you both continued success, and we appreciate you being part of Durable!

Rated 5 out of 5 stars

Very good and quick development of…

Very good and quick development of ideas
Very helpful platform, easy process of getting human attention could be excellent.

June 5, 2025
Unprompted review
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Reply from Durable

Thanks for your feedback! We’re glad you find the platform helpful and great for developing ideas quickly.

Rated 5 out of 5 stars

If this old timer can use it to create a website in 1 day, anyone can.can.

I have been in the lawncare and snow removal business for 30 years and I am 58. We have done well because we provide great service not because we are good with technology. We have always used word of mouth and our small network to grow to 7 + figures. I attempted to use other web site creators through the years spent a lot if money never really completing the process for whatever the reason, mainly because I was to busy running the business. Really in 1 day using Durable I created our website, I definitely have more to learn but I am confident enough to provide it as resource for potential clients to review and see our work.

March 18, 2026
Unprompted review
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Reply from Durable

Thank you for sharing your story! It’s amazing to hear how you’ve built your business over the years, and we’re glad Durable helped you get your website up and running so quickly. That’s exactly what we aim for. We appreciate you trusting us as part of your next step!

Rated 5 out of 5 stars

Fast support, accurate solution

I had a DNS conflict between my Durable website and my Fastmail email that broke my email delivery. Aljohn from support identified the issue immediately and explained the solution clearly: moving the CNAME record from the root domain to the www subdomain. The fix worked perfectly and both my website and email are now fully operational. Fast response, accurate guidance, great support experience."

April 1, 2026
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Reply from Durable

Thanks so much for sharing your experience! We’re really glad Aljohn was able to quickly pinpoint the DNS conflict and guide you through the fix. It’s great to hear everything is now running smoothly with both your website and email. We’ll be sure to pass along your kind words. We appreciate you taking the time to highlight the support you received!

Rated 1 out of 5 stars

If you thought it couldn't get worse than Hostgator

The absolute worst domain provider in the world. I thought you couldn't get worse than hostgator or namecheap but you can.

First they send me an invoice as per usual, and try to charge the primary card which doesn't work.

Then instead of charging the secondary card (which is verified to work) for $15 they send a notification email that lands straight in spam (perfect, a web hosting provider that cannot even keep their important emails from being marked as spam) and disable the site entirely.

Upon noticing I go and try to figure out why they didn't charge the backup card I had clearly linked in billing. Oh wait, you cannot even ACCESS the billing without 'upgrading your account'. Not only that but suddenly the $15 tier is gone and I need to start paying $25 a MONTH to keep my site.

After the forced upsell and complete disaster you would think it can't get worse, it can.

I pay quickly using the EXACT SAME CARD that was linked as a backup payment method (no plausible deniability here, they just never attempted to charge it because they WANTED to force the upsell). After paying and relaunching the site, it has been TWO HOURS of my website + critical infrastructure related to the domain being down.

They are 'populating DNS records', yeah right, for two hours? When it has never taken longer than a couple of minutes prior?

Oh and the last cherry on top - the entire support team is on vacation. Remember when services would have 24/7 support? Yeah that's not Durable. They will completely destroy everything you built, charge you to even get a chance to fix it, then ghost you.

If you want a reliable site: Get DNS from Cloudflare ($10/year), hosting from vercel (FREE) And build the site in Claude Code in seconds.

If you want your wallet to be drained in exchange for...well...NOTHING - Get Durable

Getting my site online and scraping it immediately to relaunch on my own terms, and disputing the $25 charge right after. Good riddance.

March 31, 2026
Unprompted review
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Reply from Durable

Sorry to see this. It’s clearly not the experience we want anyone to have, and we understand how frustrating something like this can be.

From what we can see, the issue was resolved relatively quickly. Payment methods can also be managed directly within your account to help prevent interruptions like this in the future.

We take feedback like yours seriously and use it to continue improving the platform and overall experience for everyone. We appreciate you giving Durable a try and wish you all the best moving forward.

Rated 3 out of 5 stars

When you have a company outside of the…

When you have a company outside of the United States there’s a huge delay on urgent service, live calls are requested if you’re lucky you get a call, I had one successful call recently but his help is pretty limited but was extremely professional and helpful.
Thank you

March 23, 2026
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Reply from Durable

Thank you for your feedback. We understand how important timely support is, especially for urgent issues, and we appreciate you sharing your experience. We’re glad to hear your recent call was helpful and professional, and we’ll continue working to improve responsiveness for all our customers.

Rated 5 out of 5 stars

Its easy to make a great website on…

Its easy to make a great website on durable. They make it simple to create a design that impresses. I have used other website builders before, and so far this is my favorite!

March 29, 2026
Unprompted review
Durable logo

Reply from Durable

Thank you for the kind words! We’re glad you’re finding it easy to create a great-looking website and that Durable stands out as your favorite. We really appreciate you sharing this!

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