I called Durable over July 4 holiday weekend because our website was offline and I couldn’t reach our web designer. I was so impressed with Stu in customer support, who patiently and graciously walked... See more
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Company details
- #2 of 4 best companies in Website Designer
Written by the company
Durable is an AI-powered website and small business platform built to help businesses get online quickly and grow with confidence. At its core, Durable makes it easy to create a professional website that looks polished, communicates clearly, and is ready to launch in minutes. From structure and content to visuals and layout, everything is designed to help your business show up well from day one. Beyond the website, Durable focuses on helping businesses get discovered and stay competitive. Built-in tools support search visibility, market and competitor insights, content creation, and ongoing optimization, so your business can attract the right customers and adapt as things change. Durable brings your website, growth tools, and business intelligence together in one place, giving small businesses a clear path from launch to long-term momentum, all with one login.
Contact info
Vancouver, Canada
- support@durable.com
- durable.com
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Replied to 33% of negative reviews
Typically replies within 2 weeks
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Durable Response team is the best!
Responses are alway quick, direct and informative. Durable team is always willing to assist and pout the clients needs first. My partners are wanting me to switch because they are paying less or getting better deals, but, to be honest the trust and reliability of Durable has grown on me.
Really easy to set up and start running…
Really easy to set up and start running your own website. I did have to move away after a year, as my site needs to list properties that feed to XML. But I didn't want to leave, and when I did Anjie was so helpful providing the domain codes to unlock
Great Website Builder
Great Website Builder, I had to Stop because I had a stroke and had to end business.
Been with them for years
Been with them for years . Perfect for blogging
Lack of weekend Support
Really frustrating to not be able to get support over the weekend. Love the website design features; the support, on the other hand, is not so great. Not sure why I should spend my money if the support is not there?? I work this business on the weekends
Durable is amazing
Durable is amazing, professional websites, access to hi def photos, the incorporation of AI ... love this!!

Reply from Durable
I was extremely satisfied with Durable
I was extremely satisfied with Durable. Their prices are indeed on the higher side, yet fully justified. They deliver uncompromising quality, exceptional flexibility, and true professionalism. Their global mindset and solid substance set them apart. A reliable partner at the highest level.
Making Many Mighty
Durable.com has made it possible to make us have our own website without stress and has projects our imagery well by the numbers of people who visit our website. Thereby giving us the advantage for people to know who we are in the space God has placed us. Thanks for this great opportunity.

Reply from Durable
There are only two techs I trust
There are only two techs I trust - AlJohn and Anjie they have been a life preserver for me more times then I can count.
If you ask me what ever your paying them? It's not enough.

Reply from Durable
Web sites made easy
Durable has become an essential part of my workflow. The platform is fast, intuitive, and genuinely reduces the friction of building and maintaining a professional online presence. What stands out most is how quickly I can go from concept to execution — the tools feel thoughtfully designed, and the interface stays out of the way so I can focus on the work that matters.
Their AI‑assisted features are reliable and surprisingly well‑tuned, helping streamline tasks that would normally take hours. I also appreciate the consistent updates and the sense that the product is actively improving based on real user needs.
Overall, Durable delivers exactly what it promises: a clean, efficient, and dependable way to build and manage a website without unnecessary complexity. It’s a strong choice for anyone who values speed, clarity, and modern design.

Reply from Durable
Durable is awesome as a site builder…
Durable is awesome as a site builder with great customer service as well. Highly recommend!!

Reply from Durable
This is an amazing!
This is an amazing tool, with an excelent support team, i'm in love with durable since day 1, and everyone loves my page.

Reply from Durable
Excellent platform to build your dream…
Excellent platform to build your dream website yourself. It was difficult at first but with the one to one coaching it became much simpler now my partner has her website set up for business and life is coming together. Thank u..

Reply from Durable
Very good and quick development of…
Very good and quick development of ideas
Very helpful platform, easy process of getting human attention could be excellent.

Reply from Durable
If this old timer can use it to create a website in 1 day, anyone can.can.
I have been in the lawncare and snow removal business for 30 years and I am 58. We have done well because we provide great service not because we are good with technology. We have always used word of mouth and our small network to grow to 7 + figures. I attempted to use other web site creators through the years spent a lot if money never really completing the process for whatever the reason, mainly because I was to busy running the business. Really in 1 day using Durable I created our website, I definitely have more to learn but I am confident enough to provide it as resource for potential clients to review and see our work.

Reply from Durable
Fast support, accurate solution
I had a DNS conflict between my Durable website and my Fastmail email that broke my email delivery. Aljohn from support identified the issue immediately and explained the solution clearly: moving the CNAME record from the root domain to the www subdomain. The fix worked perfectly and both my website and email are now fully operational. Fast response, accurate guidance, great support experience."

Reply from Durable
If you thought it couldn't get worse than Hostgator
The absolute worst domain provider in the world. I thought you couldn't get worse than hostgator or namecheap but you can.
First they send me an invoice as per usual, and try to charge the primary card which doesn't work.
Then instead of charging the secondary card (which is verified to work) for $15 they send a notification email that lands straight in spam (perfect, a web hosting provider that cannot even keep their important emails from being marked as spam) and disable the site entirely.
Upon noticing I go and try to figure out why they didn't charge the backup card I had clearly linked in billing. Oh wait, you cannot even ACCESS the billing without 'upgrading your account'. Not only that but suddenly the $15 tier is gone and I need to start paying $25 a MONTH to keep my site.
After the forced upsell and complete disaster you would think it can't get worse, it can.
I pay quickly using the EXACT SAME CARD that was linked as a backup payment method (no plausible deniability here, they just never attempted to charge it because they WANTED to force the upsell). After paying and relaunching the site, it has been TWO HOURS of my website + critical infrastructure related to the domain being down.
They are 'populating DNS records', yeah right, for two hours? When it has never taken longer than a couple of minutes prior?
Oh and the last cherry on top - the entire support team is on vacation. Remember when services would have 24/7 support? Yeah that's not Durable. They will completely destroy everything you built, charge you to even get a chance to fix it, then ghost you.
If you want a reliable site: Get DNS from Cloudflare ($10/year), hosting from vercel (FREE) And build the site in Claude Code in seconds.
If you want your wallet to be drained in exchange for...well...NOTHING - Get Durable
Getting my site online and scraping it immediately to relaunch on my own terms, and disputing the $25 charge right after. Good riddance.

Reply from Durable
When you have a company outside of the…
When you have a company outside of the United States there’s a huge delay on urgent service, live calls are requested if you’re lucky you get a call, I had one successful call recently but his help is pretty limited but was extremely professional and helpful.
Thank you

Reply from Durable
Its easy to make a great website on…
Its easy to make a great website on durable. They make it simple to create a design that impresses. I have used other website builders before, and so far this is my favorite!

Reply from Durable
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