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Recent reviews

James Smith

James Smith

Rated 3 out of 5 stars

Customer service in the shop was brilliant, we had a great member of staff look after us and it felt like absolutely everything we needed and wanted was sorted out and answered then and there. The service in the shop itself was absolutely brilliant! CUSTOMER SERVICE AFTER THE PURCHASE WAS SHOCKING!! Our order got pushed back about 3 weeks which is no problem at all I understand there may be issues. We then got a call on Friday to say our sofa and chair was ready for delivery and would be delivered on Tuesday, brilliant. I then got a voicemail on Monday to say this is now not possible and to call back to understand why this was. I called back and was told the sofa would now be delivered on Thursday. I explained I had already sold our old sofa in preparation for the delivery on Tuesday. I was greeted by a “I couldn’t care less” attitude by the person I spoke to. I asked how this had happened and the fact we would now be without a sofa until Thursday. Again was greeted with the exact same attitude, not once did the staff member apologise, or show any kind of understanding. I understand completely there may be issues along the way and am happy to accommodate them, but the sheer lack of care from the staff member I spoke to made the whole experience rubbish, it was like speaking to a grumpy teenager who didn’t give a damn. The deliver itself was good, I received a time slot before and was updated via the app and email/text. The sofa arrived all okay, delivery lads were helpful and friendly. We’re happy to put it where I needed and set it all up and demo’d how the electrics worked. Delivery was spot on. As a whole 3 stars given due to the general customer service after purchase. I never write these reviews but felt it necessary after we had spent about 3.5k on a sofa and chair and got made to feel like idiots past purchase.