InPost UK Reviews 1,954,338

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 756,694 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, highlighting the service as fast, smooth, and reliable. Many appreciate the convenience of numerous locker and drop-off locations, making parcel collection and returns easy and accessible at any time. The overall process is described as simple, efficient, and time-saving, with good communication regarding parcel status. However, some customers experienced issues with product delivery, including parcels going missing or being delivered to incorrect addresses. There were also instances where the size guidelines for lockers were misleading, and some people found it difficult to reach items in higher locker compartments.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting its ease of use, convenience, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, highlighting its speed and ease of... See more

Service

Reviewers mention positive feedback about service. Many customers praise the convenience and efficiency of... See more

Location

Customers consistently note positive experiences with location. Many reviewers appreciate the abundance of... See more

Product

Customers had ambiguous experiences with product. While some reviewers found items in excellent condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using InPost for my parcel returns and the service has always been fast, smooth, and reliable. My returns are processed quickly every time, which makes online shopping much less stressful.... See more

Company replied

Rated 5 out of 5 stars

It was my first experience with InPost and it was great! Extremely fast delivery and easy to pick up. I am happy to have this parcel locker option at out local supermarket. Thank you.

Company replied

Rated 5 out of 5 stars

Good efficient service. Arrived sooner than deadline, company kept in touch with updates . Collected from local store which is very convenient. Easy click and collect process.

Company replied

Rated 5 out of 5 stars

Absolutely brilliant, dead easy to use and you get 3 days to pick up at any time you want. Highly recommend using this service,4th time picking a parcel up using you.

Company replied


Company details

  1. Shipping and Mailing Service
  2. Logistics Service
  3. Package locker

About InPost UK

Written by the company

See what's free

Check which small, medium and large compartments are available in our lockers with the app

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About InPost

Send your parcels, return your items and collect your online orders from thousands of parcel lockers and shops


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2M reviews

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Rated 5 out of 5 stars

So easy to use

So easy to use ! First time I’ve collected a parcel .
Was just scan and go ! Definitely using it again !

May 28, 2026
Rated 4 out of 5 stars

I do love InPost for the convenience

I do love InPost for the convenience, easy process and availability of lockers. However, I recently went to post an EVRI parcel to one of the listed lockers and although it beeped when I scanned the code, it wouldn't let me progress any further which was annoying. I had to take it to shop to drop it off.

May 28, 2026
Rated 5 out of 5 stars

So Easy

I was bit nervous about sending a parcel this way but the staff at Coop in Brundall were very helpful and I now know it is simple process

May 28, 2026

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