We appreciate your interest in the accessibility of our online presence.

We want everyone to be able to use our website without limitations. That’s why we are committed to digital accessibility and are continuously working to make our offerings accessible to all. Accessibility is a central part of our commitment to actively promote inclusion and create a shopping experience that is truly for everyone.

Therefore, we strive to make our online presence accessible in accordance with the national transposition laws of Directive (EU) 2019/882.

This Accessibility Statement applies to: https://www.trstd.com

1. General Description of the Service

Through our online presence, we provide you with access to our website. This is an electronic service within the meaning of Directive (EU) 2019/882 and the national laws transposing it.

On our website, you can:

• Book the Trusted Shops services for consumers (Community of Trust Membership)
• Book individual services as part of the Community of Trust

2. Descriptions and explanations necessary to understand the provision of the service

On the website, you can choose our products.. You can modify your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The available payment methods are listed during the checkout process.

3. Description of Compliance with Accessibility Requirements

3.1 Application of Harmonized Standards and Technical Specifications

Our online presence complies:

• partially with the European Harmonized Standard (EN) 301 549.

(EN) 301 549, titled “Accessibility requirements for ICT products and services,” is a European standard for digital accessibility.

• partially with the Web Content Accessibility Guidelines (WCAG) version: 2.1. It meets level AA.

The WCAG are an international standard for accessibility guidelines, developed and maintained by the World Wide Web Consortium (W3C), the body responsible for standardizing web technologies. The goal of these guidelines is to create structures for digital offerings that enable access and use for all persons in terms of digital accessibility.

3.2 Supportive Measures

Our website provides the following supportive measures:

– Use of strong contrasts in texts and images

– Presentation of mandatory information in text form (no graphics or images)

– Meaningful and comprehensible design of headings and labelling

– Character and line spacing and text size can be customised without loss of content

– Alternative texts for images

– Comprehensible labelling and explanations (especially for forms)

– Notes on input errors in text form

– Textual identification of mandatory fields (e.g. using asterisks)

– Website elements that can be operated using the keyboard and assistive technologies (e.g. ordering process, interactive elements such as buttons, buttons, links and menus)

4. Contact Information – Report an Accessibility Issue

Have you noticed any accessibility issues? Please feel free to contact us.
You can reach us by post via email:

Trusted Shops SE

Subbelrather Straße 15c
50823 Köln
Deutschland

Email: info@trustedshops.de

This statement was created on 05.06.2025.

The last update was made on 05.06.2025.