E-Commerce Manager

Company Description

We are a prestige beauty and cosmetics brand with a cult following and global reach. We move fast, care deeply about craft, and are building a team of people who thrive when they own their work end-to-end.

This role sits at the center of our digital business. You'll report directly to the Director of E-Commerce and Digital, working closely with Marketing, Creative, Business Planning, Finance, and our Customer Experience partner. It's a lean, high-impact team — what you build here will be visible immediately.

Role Description

We're looking for an E-Commerce Manager to own the day-to-day execution of our digital storefront and marketplace operations. This person keeps the machine running: accurate site merchandising, flawless promotional execution, reliable order flow, and proactive problem-solving across Shopify, Amazon, and TikTok Shop.

This is a mid-level role ideal for someone who is detail-obsessed, deeply curious about how digital commerce works, and energized by wearing multiple hats in a fast-moving, startup-like environment.

What You'll Own

Site Execution & Catalog Management

• Manage Daily Operations: Execute day-to-day site merchandising, ensuring the global product catalog is accurate, categorized correctly, and fully optimized.
• Execute the Promotional Calendar: Build, schedule, and QA all discount codes, sales events, and site-wide promotions across the promotional calendar.
• Maintain Digital Assets: Refresh homepage banners, product imagery, and collection pages in alignment with the merchandising and marketing calendars (assets provided by Creative to fit existing templates — no coding required).
• Coordinate Creative Deliverables: Generate and manage detailed asset checklists for the Creative team to ensure all site, email, and marketplace imagery is delivered on time.

Inventory, Marketplaces & Fulfillment

• Monitor Inventory Sync: Partner daily with Business Planning to monitor in-stock levels and update the site proactively to prevent overselling and manage waitlists.
• Operate TikTok Shop: Run day-to-day TikTok Shop operations including but not limited to merchandising and performance tracking.
• Support Third-party Operations: Serve as the primary internal liaison to any other third party platform, supplying assets, communicating promotional setups, and aligning inventory with the broader business plan.
• Oversee Order Routing: Monitor daily order flow from Shopify and marketplaces to our 3PL partners, troubleshooting sync errors and routing bottlenecks before they become customer problems.

Quality Assurance, Reporting & Customer Support

• Lead QA Testing: Conduct cross-browser and cross-device QA testing ahead of every product launch, site update, or promotional event.
• Generate Performance Reporting: Pull daily and weekly analytics from Shopify, GA4, Amazon, and TikTok to support financial reviews and business planning cadences.
• Serve as CX Escalation Point: Act as the internal escalation contact for our Customer Experience partner on ecommerce issues related to shipping delays, promo code bugs, and checkout errors.
• Funnel Product Feedback: Synthesize on-site search data, customer reviews, and CX feedback into periodic insight reports for the New Product Development team.

What We're Looking For

• 2 to 4 years of hands-on experience in e-commerce operations, specifically running a brand site.
• Hands-on Shopify experience is required; familiarity with TikTok Shop is preferred.
• Comfortable pulling and interpreting data from GA4, Shopify analytics, or comparable platforms.
• Exceptionally detail-oriented with strong organizational and communication skills.
• Self-starter with an entrepreneurial mindset, able to operate with autonomy and manage competing priorities.
• Must be based in the New York City metro area and willing to commute to our NYC office.

Bonus Points

• Experience with 3PL operations or order management workflows.
• Basic HTML/CSS knowledge.

Compensation & Benefits

Base Salary: $95,000 to $110,000, depending on experience.

Discretionary annual bonus

Health, vision and dental insurance

401(k) plan

Paid company holidays and PTO

We are an equal opportunity employer committed to building an inclusive workplace for all.