Erin was amazing she went through the whole package explaining everything and listened to our requirements and found my elderly mum the best deal for her needs. She took the time to transfer all her i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My mother and I went in for a Samsung phone but was overwhelmed by the prices. However Abdirahim helped us both get two new phones on contract with an even better phone model. He offered many differen... See more
Company replied
Zac has been absolutely incredible. Getting a new contract can be an absolute mindfield, not with Zac. His advice and guidance was next to none, he listened to me attentively and provided a solution t... See more
Company replied
Customer service was excellent. I'd previously tried to get a broadband deal online but couldn't get through to the final stage of securing a date for the service to begin. I spoke to a staff member... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
59k reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Fast service
Fast service, contracts x 2 renewed with great deal, tablet upgrade offered. Good offerings, not pushy but tempting
28 May 2026
Unprompted review
Great Customer service
Great Customer service! Very knowledgeable Maryam was clear, concise and explained all of the details relating to contract.
Great Customer Service! Thank you!
I was also welcome at the entrance by her colleague!
28 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really helpful and explained everything…
Really helpful and explained everything really well.
28 May 2026
Unprompted review
Reply from Three UK
Love the energy and feedback, Colin! Our team are truly our champ. See you soon! 😉 — VodafoneThree Social Media Team
Excellent service and so very helpful…
Excellent service and so very helpful with all my problems.
28 May 2026
Unprompted review
Reply from Three UK
Hi Shona, thank you so much for the lovely review. We’re really glad to hear our team was able to help. If you ever need anything else, our support is always here for you. 🥰
Georgia was so friendly and helpful
Georgia was so friendly and helpful. Got me a great deal and was so informative. Really friendly welcome for her and James in store.
28 May 2026
Unprompted review
Reply from Three UK
Hi Belle, it’s great to hear Georgia and James made your experience welcoming and supportive, and that you felt well looked after throughout. — VodafoneThree Social Media Team
Reply from Three UK
Thank you, Susan, for your 5 star review. We’re delighted you had a wonderful experience.-VodafoneThree Social Media Team.
Reply from Three UK
This is the kind of feedback that makes us smile, Klara! 😊 We’re thrilled to know Eisha made such a strong impression. 🌟 - VodafoneThree Social Media Team
Remi (Assistant Manager) at the York…
Remi (Assistant Manager) at the York store on Coney street was amazing and did absolutely everything for me that I asked of..... she truly went above and above, thanks for an amazing experience.
28 May 2026
Unprompted review
Reply from Three UK
We're so glad to hear Remi worked her magic, Andrew :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. — VodafoneThree Social Media Team
Jay was brilliant in helping us set up…
Jay was brilliant in helping us set up our broadband and SIM cards with 3 today. Very helpful and a gentleman.
28 May 2026
Unprompted review
Reply from Three UK
Hi Thomas, thank you for your kind words. Nice to hear Jay made everything clear and easy, helping you get your broadband and SIMs set up with ease. - VodafoneThree Social Media Team
Jamie the boss
Jamie helped me todaybat the three store in bromley Great customer service very friendly and helpful deserves a raise.
28 May 2026
Unprompted review
Reply from Three UK
That’s brilliant, Nicolas 🎉 Jamie created such a standout moment at the Bromley store and clearly left a lasting impression. Feedback like yours speaks volumes and is truly appreciated ❤️
- VodafoneThree Social Media Team
Reply from Three UK
Hi there, it’s great to hear Beth made such a positive impression with her efficiency and professionalism. — VodafoneThree Social Media Team
Everything was smooth
Everything was smooth. Joe was really helpful in getting me a new phone and the best deal.
28 May 2026
Unprompted review
Reply from Three UK
Thank you so much for your lovely feedback, Brian! We’re glad everything went smoothly and that Joe was able to assist you in choosing the most suitable device and offer. 😊
I couldnt send any messages and could…
I couldnt send any messages and could see anything on my phone Polly was quick to help out thanks
26 May 2026
Unprompted review
Reply from Three UK
Hi Margaret, thank you for taking a moment to share your experience. We’re delighted to hear that Polly was able to step in efficiently and get everything running smoothly for you.-VodafoneThree Social Media Team.
Outstanding service
JK, the store manager was so incredibly patient in dealing with several issues on my account. i had gone in with the expectations i would be porting my account. i went out with a new hub, a new contract and a completely new opinion of 3. thank you
26 May 2026
Unprompted review
Reply from Three UK
Hey Monica! Thanks for your feedback, our team always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ — VodafoneThree Social Media Team
I had an Excellent gentleman serving me…
I had an Excellent gentleman serving me this morning and explained everything i needed
Thank you
28 May 2026
Unprompted review
Reply from Three UK
Thanks so much for the lovely review, Brenda. We’re really glad to hear you had an excellent experience and that our colleague was able to explain everything clearly for you. - VodafoneThree Social Media Team
Ewan was very helpful
Ewan was very helpful
Easy to understand
Sorted issues out with other provider well
Organised all broadband & sims for us
Clear written details to explain all plans
28 May 2026
Unprompted review
Reply from Three UK
Thank you for taking the time to share your experience, Anna. It’s great to hear that Ewan made the whole process easy and took care of everything for you. 😊 - VodafoneThree Social Media Team
The guys were very helpful
28 May 2026
Unprompted review
Reply from Three UK
Hi there, good to know the team made such a positive impact and supported you so well. — VodafoneThree Social Media Team
Reply from Three UK
Hi Niamh, thank you for sharing your experience with us. It’s wonderful to hear that Edgar made such a positive impression and ensured you left with an offer that suited you well.-VodafoneThree Social Media Team.
Gareth was very friendly and helpful…
Gareth was very friendly and helpful and hot be the best deal. I'm a happy customer
28 May 2026
Unprompted review
Reply from Three UK
Wow, Sam! Your review is next level awesome! 🎉 Huge shout out to Gareth for making it unforgettable. Many thanks 😉 — VodafoneThree Social Media Team
Brandon was extremely helpful once…
Brandon was extremely helpful once again in helping with the transferring of details of our mobile phone data and details. This was our 3rd time of using his expertise.
27 May 2026
Unprompted review
Reply from Three UK
Hi Peter, thank you for your kind review. It’s great to know you keep coming back, and Brandon continues to make each visit easy. - VodafoneThree Social Media Team
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