Lebara Mobile (UK) Reviews 76,498

The customer service was good.
Rutu was very helpful.

Hopefully, my problems will be sorted tomorrow. Vintage was reassuring and suggested additional product- to buy roaming for my travel to Turkey

Thank you abhijeet for sorting the issue which I am facing since weeks
Thank you

My experience with libara customer care was very good . Mr Roshan entertain me and resolve all my problems very quickly I am really happy after this quick call
Thank you very much 👍

I wanted some advice on a new Lebara contract. I spoke to Gaurav B, who was able to help me and guide me through the steps I need to take. His advice was clear. I was able to do what was required.

I would not recommend this company to anyone. The network is fine but the customer service is a 0 out of 10. I contacted Lebara regarding the simplest of request of how to increase the number of rings on a Samsung phone. They were provided with the error received, what had been done, and the fact the error was shown to Samsung who advised that the error seen was a Lebara issue. It was clear that they do not read the information as they constantly reply with the same answers which was tried before contacting them and they ignore this. You also get silly responses from Lebara stating they have not head from you within 5 days when you have responded to them the same day and it is Lebara that we are waiting for a response to this from. The other issue I found with Lebara the operating hours that they say have chat support not once was I able to get online chat support during these hours. I have escalated this issue to the head of the UK but so far I have not had a response from him. It is a very simple request "how to increase the number of rings on a Samsung A16 with the error it generates when I try" but when you are dealing with Lebara it brings a whole new meaning to badly run customer service.

28 May 2026 Lebara have been provided with the reference and as the responses have been so poor to such a simple request I have escalated this to the head of Lebara for the UK and asked him to take ownership . Samsung confirm the in ability to increase the number of rings on a Samsung A16 error relates to an issue with the provider. Error provided to Lebara multiple times

The customer service that attended to me was very kind and nice. Her name is Rutu P

Nikhelish was swift to answer my call and also answered my query fully

All good impressive package and feeling well supported by the chat advice and the call from krushna Bagade to check all was functioning well

A straightforward explanation and assistance to facilitate changeover from previous provider

Darshan Pawar is very helpful. He is patient and understands my questions. Most importantly he went extra miles and resolved my issues on the phone. I am happy with his service! Thanks again.

The agent Mayuresh Dhote was very helpful - concise and clear

Shubhangi was most helpful in reducing my plan slightly, he was efficient in his manner dealing with this for me

Everything when wrong from the start when an agent messed up my port in and transferred my temporary sims number to my daughters phone and effectively wiped out mine and my daughters old numbers. I am still being charged my lebara deapite leaving weeks ago and have spent over 35 hours on the phone trying to resolve the issues. I have been hung up on 20 times when they get bored of trying to help and have been spoken to appallingly. I’ve got about 5 live complaints going but no way of talking to anyone about them. They call once per complaint and hang up after one ring and close the complaint as you haven’t answered. I’ve e mailed Stephen Shurrock CEO twice and he has opened the e mails both times but no response or acknowledgement. It’s the worse customer service I have ever experienced from top to bottom of the company. I am still owed £30 and they are still charging me. Some guy responds to these reviews saying call customer services - what a joke - they are appalling. Avoid at all costs

Today, I tried to talk to someone about extending the ring time of incoming phone calls before they dropped into my voicemail.
I spoke to 3 Customer Support people on 3 separate occasions and nothing appears to have worked. We even tried entering the codes on a second phone with Lebara and went nowhere!
I find it odd that although each operative gave similar instructions, each gave different combinations of codes to input. Something is clearly wrong when this gets given to customers.
So today I wasted a good hour of my time and went nowhere and perhaps time to look for a new provider!

Excellent customer service from Chinmaya today!

This has been an ongoing saga, to be honest one I would have preferred never to have been involved with.

This ‘Refer & Earn’ hasn’t been the most pleasant experience I’ve ever had and whilst I think I now have a full working knowledge of how you ‘Refer’ I’m still a little vague about the ‘Earn’ aspect! As I understand it, within 60 days of the referral going active you receive an email or text asking you to supply your bank account details so that Lebara can pay you a sum of money for any and all referral’s. This despite them already holding your bank details because they draw money for your own phone on a direct debit every month!

Sounds simple enough but let’s just wait and see because my god it’s been an absolute nightmare trying to get any information out of the company. The amount of times I’ve been told that someone will ‘contact you’ to explain how this system works is ridiculous. Anyway someone eventually did, this very day, contact me. Why this information isn’t made easily available on the website is beyond me. I now have to wait, as I said, 60 days and I will be contacted, though I could have lost the will to live in that time.

I will repeat, again, that I have never had any issues with the phone service, it’s good value, reliable, terrific 5G signal and the quality of the calls are tremendous but then that would be due to the Vodafone service I would imagine? I think customer service or perhaps just the Refer & Earn website page needs to be reworked so that it is totally clear to everyone, even me, in very clear terms just how it works so there is no confusion. Would I go through the process of referring someone again! No definitely not.

I contacted Lebara today about my contract and chatted with Shubhangi A. She was brilliant at dealing with my enquiry and worked efficiently and quickly to change my payments slightly. I am very happy with Shubhangi's service and happy to recommend Lebara to friends and family.

It was really helpful. Thank goodness customer service agent Krusgna Bagade assisted me.