Protos is an amazing platform for small security companies. I have worked with Protos for four years, and I have always been treated with care and respect. They truly make you feel like you belong.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Protos tailors his service to each client to meet their standard needs. Protos will spend thousands of dollars and high-end human resources to educate their vendor network so that clients receive t... See more
Company replied
One of the features that stands out to us is Protos' 24-hour dispatch capability, with the ability to speak with a live dispatcher at any time. This gives us reassurance and provides quick resolution... See more
Company replied
The opportunity to work and be a success for our company and the Protos Team means a great experience. You all work hard to get us the jobs and we work hard to fill them with professional guards who d... See more
Company replied
Company details
About Protos Security
Written by the company
Security Services Nationwide
Protos Security is the premier provider of security guard, off-duty law enforcement services and specialized services, placing our innovative technology and customer-centric approach at the center of our offerings.
Why Protos’ Managed Service Model?
As a leading provider of differentiated security guarding solutions, Protos Security uses a managed service model approach. This allows us to ensure that our service is top-notch as we can best match a security vendor with your unique needs in mind. Our vendor network staffs well-trained, reliable security officers and ensures a well-managed, well-organized security program. By placing technology and innovation at the center of what we do, we give full transparency, real-time updates and general visibility into your security program. Our client portal and dispatch team are available 24/7/365 to ensure you receive the best service available.Law Enforcement Providing Armed Security
Protos Security provides off-duty law enforcement with the temperament and experience to effectively work in your locations. Officers can be in full uniform or in plainclothes and can be highly visible or stationed discreetly depending on your specifications. Our officers are trained to manage difficult situations and have powers of arrest. Their presence helps keep your people, facilities and events safe, legal and moving as scheduled.Protos Security has subscribed to the Trustpilot platform to invite honest feedback and gain reviews in a public-facing space.
Why Choose Protos?
Written by the company
- Advancing Security With Technology
- Our proprietary Dynamic Security Management Platform puts improved staffing, vetting, training, visibility, accountability and flexibility at your fingertips.
Contact info
383 Main Ave, 06851-1543, Norwalk, United States
- protossecurity.com
Off-Duty Services
4.5
Excellent
336 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finding service and also communication…
Finding service and also communication with Protos clients relations
May 21, 2026
Reply from Protos Security
Thank you for your review of Protos Security!
Professional, Reliable, and Outstanding Service
I had a great experience working with Protos Security. Their team was professional, responsive, and easy to communicate with throughout the entire process. They handled everything efficiently and made me feel confident that security was their top priority. I especially appreciated their quick response times and attention to detail. Overall, Protos Security provided reliable service and excellent customer support. I would definitely recommend them to anyone looking for dependable security solutions.
May 21, 2026
Easy company to work for
Easy company to work for, quick pay, only complaint is their geofencing/check in and out and how they rate you.
May 20, 2026
My experience is good the only problem…
My experience is good the only problem that i have is when we do a site we can't get the app to work and when we call in we have a hard time trying to get it straight.
May 17, 2026
We have been working with Protos for…
We have been working with Protos for the last ten years. Our experience with Protos was amazing. Their professionalism is the key. They have been very cooperative and prompt in their service. Hard to find a company like this.
May 14, 2026
The best security company in the area
The best security company in the area! Love to be part of this company!
Patriot Protection Services
Shams
May 16, 2026
Reply from Protos Security
Thank you for your review and for being a valued partner of the Protos Security network!
Reply from Protos Security
Thank you for your feedback. We understand that some security and compliance requirements can feel rigorous, but they are in place to help ensure reliability, safety, and quality service for all clients. We truly appreciate you taking the time to share your experience and will continue working to make the process as clear and streamlined as possible.
Protos IVR Technology is the best we…
Protos IVR Technology is the best we work it and Punch report and vendor portal is very user friendly
May 14, 2026
Reply from Protos Security
Thank you for the great feedback! We’re happy to hear you’re enjoying the Protos IVR Technology platform and finding the punch reports and vendor portal easy to use. We appreciate your support!
Amazing Company very Professional Honor…
Amazing Company very Professional Honor to be in Partnership with a Top Notch Company
May 14, 2026
Reply from Protos Security
Thank you for the kind words! We truly value the partnership and appreciate your support. It’s an honor working with great partners like you!
Reply from Protos Security
Thank you for your review of Protos Security!
Great company to work with
Protos is always very professional and easy to work with. We truly value our partnership with them.
May 13, 2026
Reply from Protos Security
We value our partnership with you, thank you for your review of Protos Security!
Vigilance Protection Services
Vigilance Protection Services, LLC has had a very positive experience working in partnership with Protos Security. Their team has been professional, responsive, and organized throughout the vendor onboarding and service coordination process. Protos provides clear communication, detailed post expectations, and a structured platform that allows security providers to properly manage assignments, reporting, and client expectations.
As a private security agency, we value partnerships that are built on accountability, professionalism, and mutual respect. Protos Security has demonstrated those qualities by working with us to ensure service requirements are clearly communicated and that both the client and vendor are supported properly.
We appreciate the opportunity to partner with Protos Security and look forward to continuing a strong working relationship. I would recommend Protos to security vendors and clients looking for a company that values communication, structure, and reliable service delivery.
May 9, 2026
Reply from Protos Security
Thank you for the kind words and thoughtful review. We truly value our partnership with Vigilance Protection Services, LLC and appreciate the professionalism, communication, and reliability your team brings every day. We look forward to continuing to grow together and supporting each other’s success moving forward.
Protos Security has giving us time to…
Protos Security has giving us time to build ourselves. Great opportunities to expand small businesses and expedite professional performance for various clients. Thanks Protos Security.
May 12, 2026
Reply from Protos Security
Thank you for the kind words and continued partnership. We’re proud to support vendors as they grow, expand opportunities, and continue building strong professional performance for our clients. We appreciate everything your team brings to the table and look forward to continued success together.
Reply from Protos Security
Thank you for your review of Protos Security!
GREAT TEAM TO WORK WITH
May 11, 2026
Reply from Protos Security
Thank you for your review of Protos Security!
Has helped out my company tremendously
Has helped out my company tremendously. I hope we can keep on working together to build stronger relationships.
May 9, 2026
Reply from Protos Security
Thank you for your kind words! We’re thrilled to hear we’ve helped your company tremendously and look forward to continuing to build even stronger relationships together.
Great company to work with…
Protos is an absolute pleasure to work with, the rates are good and the work is consistent. Also, the work orders themselves are thorough and provide the information we typically need.
If I were to make a suggestion it would be for the dispatchers to call while also sending an email whenever new jobs are available. This way we will know right away and have the information we need to send over to other managers/supervisors.
May 5, 2026
Reply from Protos Security
Thank you for the great feedback! We’re happy to hear you enjoy working with Protos and appreciate our consistent work orders, communication, and competitive rates. We look forward to continuing our partnership!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.