Staff was very patience, polite and very professional, tried her best to encourage me to stay with EE. She made me valued as the customer. Well done, bravo! I am EE customer already few years and b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good advice on the from the people I spoke to after my smart hub failed and a new router is needed. Agreed over the phone that the previous contract would end over the phone and the current direc... See more
Company replied
Everything was very good during the call and my needs were met. Having said that, I was confused by a message asking me to return my hub extender when my order was about TV packages, nothing to do w... See more
Company replied
I was given the wrong information about changing my hub in my original enquiry. After 2 more phone calls I was told I didn’t need a new hub and therefore didn’t need to change WiFi details
Company replied
Company details
- Telecommunications Service Provider
- Internet Provider
- Mobile Network Operator
- Phone and Internet Service
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
74K reviews
Asks customers to review
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Quick and easy
May 28, 2026
Very disappointed from customer service
Very disappointed with the sales team. I wanted to move my son’s mobile to EE as the coverage from the other network is not good in our area. I completed the order online and had to call them to confirm the checks, as I am paying for the plan. When I called, the sales team confirmed that the checks were okay, but we are NOT good enough for a monthly plan without a contract, yet we are good enough to go on a 24-month contract at double the price. ??!! Customer service, “0” stars from me.
May 28, 2026
Unprompted review
Having to change all passwords and EE…
Having to change all passwords and EE ID to much like hard work I would have preferred to have got the new hub
May 24, 2026
Isla was extremely helpful and…
Isla was extremely helpful and understood my previous concerns and frustrations.
May 28, 2026
Patient and helpful representative…
Patient and helpful representative (Jenn). Easy to switch, despite some signal issues. Competitive package.
May 28, 2026
All of it easy
May 28, 2026
Your sales rep chantell explianed…
Your sales rep chantell explianed everything clearly i.e the speed of my internet which was slower than i expected and also giving me a saving off £16 per month
May 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from EE
Hey there, Mrs Williams.
Thanks for taking the time to leave a review for us. We're really thrilled that our Guide provided friendly, helpful service when sorting things out with your account, too!
You take care - Peter
we prefer to keep our land line and…
we prefer to keep our land line and this gave us that option as it came from plusnet I could keep my email.
May 28, 2026
Reply from EE
Hey there, thanks for taking the time to leave a review for us.
We're really thrilled to welcome you over from Plusnet, and if you ever have any queries in the meantime you can give us a call on 0330 123 1105, or also check out https://ee.co.uk/contact-ee
You take care - Peter
Amazing stuff and great company!!!!
May 28, 2026
Reply from EE
Hey there, thanks for taking the time to leave a review for us 😊
We're really glad to hear you had a great experience when sorting your new contract out, too!
You take care - Peter
Jason was excellent
Jason was excellent.
Gave us clear information of the services and process for changing to EE.
He was very helpful and friendly.
May 28, 2026
Leaving EE
I have been an EE customer for over 10 years but with their prices going up and up, I contacted customer service online (for convenience) as I found a better package with LycaMobile for £5 p/m instead of the £32.50 I have been paying. I was offered a cheaper, contracted (which I don’t want) deal but tried to ask several times for the process of leaving. I was sent templates that EE used, sporadically over the course of 1hr 30 minutes but when I was asking questions regarding direct debit and payments, I was categorically told I could not have the answers to my questions until AFTER they disconnected my line. I asked these basic questions to be escalated to a manager three times, and this was refused.
There doesn’t seem to be transparency here and should not take 1hr 30 minutes to get nowhere.
May 28, 2026
Unprompted review
Not complicated instructions to follow…
Not complicated instructions to follow easy to do.quick and efficient after verification
May 27, 2026
Reply from EE
Hey,
We're so glad our instructions were easy to follow and that you found our service quick and efficient. Thank you!
Thanks - Michael B
Reply from EE
Thanks for your review, Innes.
We're really glad to hear you found it nice and straightforward sorting everything with your contract, too!
All the best - Peter
Sorted the problem straight away…
Sorted the problem straight away advisors very knowledgeable and helpful
May 25, 2026
Reply from EE
Hey there, Susie 😊
It's awesome to hear that our team provided a great service when making sure you got all your queries sorted in the end. We really appreciate you taking the time to stop by and let us know, too!
Thanks again - Peter
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