Priority Bicycles Reviews 8,100

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,086 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their durability and innovative features like belt drives and internal gears, which contribute to minimal maintenance. The purchasing process is frequently described as smooth and easy, from prompt responses to inquiries to quick shipping and well-coordinated delivery. Many people also commend the excellent customer service, noting the helpfulness and responsiveness of the team. However, some customers also noted occasional issues with packaging lacking sufficient protective cushioning, leading to minor damage during shipping. A few other people also felt that the quality control on components and finishes could be improved, and some experienced initial problems with brake adjustments or crooked handlebars upon arrival.

What people talk about most

Product

Consumers are highly satisfied with the product, especially the bikes. Many reviewers praise the quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the well-built and sturdy... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, responsiveness,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use from purchase to assembly... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a Priority Skyline electric bike. Buying online was a pleasure - Priority provides tons of information for both pre and post purchase. Amazed the bike arrived in just a few days. The bik... See more

Company replied

Rated 5 out of 5 stars

My daughter learned to ride a two-wheeler on a 16” and the Priority Start 20 was the perfect next bike for her. It arrived quickly and was easy to assemble. She’s been begging to ride every day since... See more

Rated 5 out of 5 stars

I am very happy with Priority bikes. I like the belt drives and internal gears of the hubs and Pinion gear box much better than my other bikes with standard derailers. Also I have contacted Priority... See more

Company replied

Rated 5 out of 5 stars

Priority has always been there to support me anytime I had a question. They have provided spare parts, (tires) and have been there to support me with any technical assistance. I have (2) E-Coast bi... See more


Company details

  1. #5 of 49 best companies in Bicycle Store
  2. #15 of 77 best companies in Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I ❤️ my Priority Gemini!

The bike arrived very well packaged and without any damage. With the model specific video assembly instructions the bike was easy to put together. The bike is very high quality for the price. The components are all high quality. The pinion smart.shift and carbon belt drive means shifting is smooth and pedaling is absolutely silent. I was nervous ordering a bike without riding it first, but after 200 miles in the saddle I declare I love my new Gemini!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

This is the most amazing bicycle I've I…

This is the most amazing bicycle I've I ever seen! I purchased one for my Granddaughter for her 10th birthday her older brother picked out the color. The bike showed up in 3 days not 3 weeks. Assembly was pretty straightforward and the shipping box was out of this world I even received touch-up paint. Granddaughter received her new bike on her 10th birthday and now she's speed racer! The bike never sits in the yard she always parks it inside the garage at home. A very special bike for a very special person! Best decision I have ever made!

February 20, 2026
Rated 5 out of 5 stars

Very prompt and informative responses

Very prompt and informative responses. I got answers for all my questions and very pleased with Priority superb services and customer service assistance. Priority 8 is a great bike, reasonably priced with nice design. My son loves it. Easy to operate and very clean (no greasy chain and gears). I highly recommend Priority product and plan to make purchases in the future.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect kids bike!

My daughter learned to ride a two-wheeler on a 16” and the Priority Start 20 was the perfect next bike for her. It arrived quickly and was easy to assemble. She’s been begging to ride every day since we got it. Customer service has also been excellent. I would definitely buy from this company again.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Best bike I have ever had!

I bought a blue Priority Bruiser belt drive bike. I was a bike messenger downtown Chicago for 8 and 1/2 years. I have rode Just about every brand of '80s and '90s mountain bikes on my job. I put thousands of miles on some of those bikes downtown Chicago. I've had Trek, specialized, Cannondale, Raleigh, Giant. All I can say is after trying a pinion gear with a belt drive I don't ever, ever want to see a derailleur again. Smoothest nicest ride I've ever had. If you don't own a priority bike give one a try you won't regret it.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience!! Awesome bike!!!

Bike arrived when you said it would. Package was not damaged and the bike was well protected. It was easy to put together, and it is such a nice, well-built bike! Lighter than I realized and the belt drive is awesome! We will be ordering another one soon!

May 7, 2026
Unprompted review

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