Patriot Software Reviews 3,353

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 462 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with the software's description box and the process of adding new items, suggesting improvements for a more seamless workflow. A few other people also felt that the company's communication sometimes uses accounting terminology that can be difficult for those without a background in payroll, leading to misunderstandings. Additionally, some users expressed dissatisfaction with the onboarding process for previous payrolls and the lack of support for complex tax setups, feeling left without assistance for specific issues.

What people talk about most

Customer service

Consumers consistently report positive experiences with customer service, highlighting its unmatched quality... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and intuitive nature... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and efficiency of the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend. My accounting needs are not very high, but I HATE doing bookkeeping and as a result it never gets done. Patriot solves this issue affordably for a business like mine. The onboar... See more

Company replied

Rated 5 out of 5 stars

Patriot has always been helpful with payroll and everything associated with it. Kelly answered all my questions about a tax notice I received from the IRS. I uploaded the letter and got a response w... See more

Company replied

Rated 5 out of 5 stars

While switching from Quickbooks 2020Pro desktop version, all was going well with Patriot Accounting Premium until I hit what seemed to be a major snag. I called the support number because I couldn't g... See more

Rated 5 out of 5 stars

For me it is the ability to reach out with questions and they promptly get back to you. I've used the chat feature several times to get answers to my business questions. The software is petty straig... See more

Company replied


Company details

  1. #2 of 20 best companies in Payroll Service
  2. #2 of 4 best companies in Accountant
  3. #4 of 19 best companies in Accounting Software Company
  4. #2 of 7 best companies in Bookkeeping Service

About Patriot Software

Written by the company

Easy accounting and payroll software.

Patriot's accounting and payroll software make running payroll and managing your books the easiest thing you'll do all day.

Backed by free USA-based support.

If you have a question or concern, our FREE USA-based support is available by phone, chat, or email.

Payroll starting at $17/month.

  • Unlimited payrolls
  • Free direct deposit
  • Free employee portal
  • Payroll tax filings and deposits*
Learn More

Accounting starting at $20/month.

  • Unlimited invoices
  • Automatic bank transaction imports
  • Create and print 1099s and 1096s
  • Seamless payroll integration
Learn More

Written by the company

Our Mission
Our mission is to make accounting and payroll fast, simple, and affordable for millions of American businesses and their accountants.

Contact info

30 days free + 50% off for 3 months

Enjoy 50% off Patriot's accounting and payroll software, plus add-ons.

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Such great software and support

Such great software and support! Such a major breath of fresh air coming from QB!!! Thank you so much!!! So excited to be with you and look forward to many years to come! I’ve been telling my clients that are on QB all about you and encouraging them to switch!!! Most importantly, thank you for providing an alternative to QB that still allows user choice!!!!!! The level of control being forced on all QB users is insane!

May 19, 2026
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Reply from Patriot Software

Thank you so much for the kind words! We’re thrilled to hear Patriot has been a breath of fresh air for you, especially after switching from QuickBooks. We’re glad our software and support have made a difference, and we truly appreciate you sharing Patriot with your clients. We’re excited to have you with us and look forward to supporting you for many years to come!

Rated 5 out of 5 stars

Smooth and Efficient

Quick responses from support. Uploaded transfer files smoothly and efficiently.

May 20, 2026
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Reply from Patriot Software

Thank you for the great review! We’re glad to hear your transfer files uploaded smoothly and efficiently, and that our support team was quick to respond. We appreciate you choosing Patriot!

Rated 5 out of 5 stars

I recommend Patriot software to anyone looking for easy and convenient payroll services.

I use Patriot Software for payroll for both of my businesses. It’s a very easy system and customer service is great. The monthly fees are reasonable and I would recommend this company to anyone looking to do payroll by yourself. I’m sure the more advanced options are just as good.

May 21, 2026
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Reply from Patriot Software

Thank you for recommending Patriot! We’re so glad to hear our payroll software has been easy and convenient for both of your businesses. It’s great to know our customer service and pricing have been a good fit for you. We appreciate your support and are happy to have you with us!

Rated 5 out of 5 stars

Your customer service is unmatched…

Your customer service is unmatched anywhere. Also you do not change your fees every few months! Thank keep it up!

May 20, 2026
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Reply from Patriot Software

Thank you for the wonderful review! We’re so glad to hear our customer service has stood out to you. We also appreciate your feedback about our pricing. We work hard to provide dependable payroll software and support without unnecessary surprises. Thanks for choosing Patriot!

Rated 5 out of 5 stars

Great Payroll Company

I've been using Patriot Software for our payroll for 5-6 years. I can't express how great they are. Every time I've had an issue, they answer the call live and solve the problem. I have referred Patriot to many friends.

May 19, 2026
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Reply from Patriot Software

Great Payroll Company
I've been using Patriot Software for our payroll for 5-6 years. I can't express how great they are. Every time I've had an issue, they answer the call live and solve the problem. I have referred Patriot to many friends.

Rated 5 out of 5 stars

Ease of use

Ease of use. I am first time business owner, I was very stressed about whole Payroll compliance requirements, but Patriot has made it easy, now I can concentrate on other headaches.

May 12, 2026
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Reply from Patriot Software

Thank you for sharing your experience! We’re so glad Patriot has helped make payroll feel easier, especially as a first-time business owner. Payroll compliance can be stressful, and we’re happy our software helps take that weight off your plate so you can focus on running your business. We appreciate you choosing Patriot, and look forward to many years together!

Rated 5 out of 5 stars

I have no worries

I have no worries. If I have questions, it is easy to get answers.

May 12, 2026
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Reply from Patriot Software

Thanks for your kind review Nancy! We appreciate you!

Rated 5 out of 5 stars

Moving our small business payroll from Gusto

Moving our small business payroll from Gusto to Patriot has been a great switch. Setup was simple, payroll runs are quick, and the platform is easy to use. Support has been readily available when we’ve had questions. Overall, we’re very happy with the move and would recommend Patriot to other small businesses.

May 19, 2026
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Reply from Patriot Software

Thank you for sharing your experience! We’re so glad to hear the switch from Gusto to Patriot has been a great move for your small business. It’s great to know setup was simple, payroll runs have been quick, and our support team has been there when you needed help. We appreciate your recommendation and are happy to have you with Patriot!

Rated 3 out of 5 stars

Patriot Software helps solve basic…

Patriot Software helps solve basic payroll and accounting needs at a more affordable price than some alternatives. The payroll side is useful for running payments, managing employee information, and keeping things organized without needing a more expensive system.

The main benefit is cost savings and access to helpful U.S.-based customer support when issues come up. However, some parts of the accounting software feel clunky, especially bank linking, transaction imports, reporting, and onboarding. When these features do not work smoothly, it creates extra manual work and slows down daily accounting tasks.

Overall, Patriot solves the core payroll needs well, but the accounting side could be more flexible, modern, and easier to use.

May 11, 2026
Unprompted review
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Reply from Patriot Software

Thanks for your review, Ruth. We appreciate your feedback and want you to know we hear you. We’ve made improvements to our bank connection API, so there should be fewer disruptions moving forward. We’ll also keep improving workflows and features to help save you more time.

Rated 5 out of 5 stars

Customer service

Customer service is really outstanding. They have helped me so much. Thank you to all them, especially Brittany.

May 20, 2026
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Reply from Patriot Software

Thank you for the kind words! We’re so glad to hear our customer service team has been able to help you. We’ll be sure to share your appreciation with the team, especially Brittany. Thanks for choosing Patriot!

Rated 5 out of 5 stars

I had a quarterly tax filing issue

I had a quarterly tax filing issue. Patriot right away was able to quell my fears. They are working to resolve the issue and are doing so at a very reasonable rate. I am highly satisfied.

April 30, 2026
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Reply from Patriot Software

Thank you for sharing your experience! We’re glad our team was able to help ease your concerns and start working toward a resolution right away. We appreciate your trust in Patriot and are happy to hear you’re highly satisfied with the support you received.

Rated 5 out of 5 stars

Patriot's software and customer service…

Patriot's software and customer service are Amazing! What a difference from dealing with Quickbooks where I was on hold for 45min to an hour and received little assistance.

May 18, 2026
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Reply from Patriot Software

Here’s a polished public response:

Thank you for the kind words! We’re so glad to hear Patriot has made such a positive difference for you. Our team works hard to provide software that’s easy to use and customer service that’s actually helpful, so it means a lot to hear this.

Rated 5 out of 5 stars

I highly recommend

I highly recommend. My accounting needs are not very high, but I HATE doing bookkeeping and as a result it never gets done.
Patriot solves this issue affordably for a business like mine.
The onboarding a year ago was easy. The service since has been smooth.

May 19, 2026
Patriot Software logo

Reply from Patriot Software

Thank you for the recommendation! We’re so glad Patriot has helped make bookkeeping easier and more manageable for your business. It’s great to hear onboarding was simple and that your experience has been smooth since. We appreciate you taking the time to share your feedback. :)

Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE

For me it is the ability to reach out with questions and they promptly get back to you. I've used the chat feature several times to get answers to my business questions. The software is petty straight forward and they're good at notifying me about info that affects My business

April 1, 2026
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Reply from Patriot Software

Thank you for sharing your experience! We’re glad our chat support has been helpful when questions come up. It’s great to hear the software has been straightforward to use and that our updates help you stay on top of information that affects your business. We appreciate your feedback!

Rated 4 out of 5 stars

Impressed with Patriot!

The biggest plus I can give is that when you have questions, they are quickly answered by a friendly voice that you can understand. (This from a guy with hearing aids!)
I'm sure they got tired of taking my calls.
The biggest problem I had was trying to import my 1st quarter payroll that I did in Quickbooks. It was a real struggle. Maybe I should have had a CPA help me.
I love it that they ask for suggestions to make their software more user friendly. I even received emails thanking me for my suggestions.
Even though the learning curve from QB to Patriot was frustrating at times, I highly recommend Patriot!

April 15, 2026
Patriot Software logo

Reply from Patriot Software

Thank you for the thoughtful review and recommendation! We’re glad our team has been able to answer your questions quickly and clearly when you call. We also appreciate your honesty about the learning curve and the challenge of importing your first-quarter payroll from QuickBooks. Switching systems can be frustrating, and your feedback helps us keep improving. Thank you as well for sharing suggestions with us. We truly value them and are glad you chose Patriot!

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