KadenceWP Reviews 694

The Kadence people absolutely stand behind their WordPress theme! Brent Wilson, the Technical Support Agent, was amazingly helpful, patient, and knowledgeable. I couldn't be more grateful for his assistance!

Liquid Web acquired the company a few months ago, and the transition has been disappointing. Since the acquisition, there has been a total lack of communication and no new feature updates. Most concerningly, they are now violating the original terms of the lifetime license by withholding new features. I strongly advise against purchasing any of their products.

Marta was very responsive and logical in her assessment. She researched my issue and we were able to find the solution. Thanks!!

I renewed my premium subscription and they have marked my account as a free account, i can't get a response from anyone on this since i guess i'm listed as free even though I paid in March and their social media hasn't had a post since 2025. Chat bot is useless, never connects with an agent only points to filling out a free form, which again, if I paid for premium I should have access to premium.

Choosing Kadence was one of the best decisions I made for my website. The customer support itself is worth getting this. Thanks to the team that I was able to do what I wanted to do. It gave me the creative freedom to build a site that feels polished, elevated, and completely my own without the overwhelm that usually comes with web design. If you want a platform that makes your brand look premium while still being genuinely fun and empowering to build with, Kadence is it.

A steep learning curve with great customer support dedicated to helping users along the way, whether free of paying. In my books, the quality of customer support is much more important than the product or service itself. Smart companies know that outstanding support can change the customer's experience from negative to positive in an instant. The power of human touch.

Kadance Block builder checks all the boxes for modern businesses

The support of Kadence is always available to provide help to clients. We have sought assistance from Bonn of Kadence recently for form submission, SMTP , auto acknowledgement email, etc. and thank you very much for his patience and guidance to get all problems resolved quickly. We have used Kadence for a few year for our blog site and WooCommerce store. We are sure Kadence theme is the best in terms of product quality and technical support. Highly recommended.

I will only delve into the free customer service kadence provides, not any other services. The customer service was top tier, was helped very thoroughly by Darian who helped me solve an issue which ai could not help me on in any way, shape or form so glad to see these services still exist and will remain relevant!

They were incredibly hands-on and responsive to all our questions and block-issues. They looked at our site to sort a quick fix, all within hours of contact. Highly recommend for customer support. Bonn Joel was a wonderful help.

New to Kadence, but one thing is REAL...the support team does reply to EVEN the free plans like myself...lol.
I had an issue that I attributed to the theme; however, it was not, and support helped help me find the issue, and it worked.
Awesome.
AND I might add, such service on the free theme, I can BET it is even more on the upgraded theme.
Happy customer.
Special thanks to Anthony for his help.
Namaste.

Kadence for life(time) is the best theme I've been working with without being a web developer and I can always do what I imagine and the support is very helpful those few times I have got any problem.

Awesome timely technical support with a solution that worked. One of the best experiences & turnarounds I've encountered when entering a support ticket.

Grreat time of response by support team

In the past, I was using various different WordPress page builders but I was never really satisfied with them. Builders like Elementor seem great in the beginning but they have 2 very critical downsides:
1) they come with so much ballast code that they will slow down your website immensely
2) they don't really create a fully accessible structure

Finally Kadence seems to be solving both of these issue as it relies on the built in Block Editor of WordPress. Not only is my website a lot more accessible now, I also get consistent Google PageSpeed Scores of 99-100 for Desktop and 94-98 for Mobile. And all of that without the use of a CDN or a caching plugin!

I've used the Virtue theme for several years now and their customer support is just amazing. I maintain my own website and they have helped me past tricky points a few times now and each time they were speedy, professional and told me how to fix my issue.

Their team is professional, responsive, and truly helpful. The products are high quality, well-designed, and perfect for building a professional website.
Highly recommended!

Kadence is amazing to work with - when you have an issue and ask for help - they are there with the answers and suggestions. Would highly recommend this product.

I really like Kadence, not just the blocks but the entire ecosystem. I love that they're a company that takes great care of its customers. Besides the excellent solutions, their human support team is the best.

I had tried other plugins, but I've been working with Kadence for four years now, and they truly are among the best.