I was doubtful at first...with so many dodgy websites around and strict vaping regulations in my home state, my expectations were low but I decided placing just a small order was worth the risk.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using Infinity Mist for 12 months and have always been extremely happy with the products. Recently my order came from both an overseas and a local warehouse. I received excellent custom... See more
Company replied
This is my one to go to shop when I shop for vapes. Not only they stock the latest vapes but the variety is next to none. It’s great that they got the CN warehouse n the local warehouse so u can shop... See more
Company replied
Have been a customer for years, originally directly from their factory overseas and now from their local warehouses. I usually go with the home brand, as you can't beat the value. They offer grea... See more
Company replied
Company details
- #6 of 27 best companies in Electronic Cigarette Store
- #2 of 9 best companies in Hookah Store
- #1 of 2 best companies in Tobacco Exporter
- #7 of 29 best companies in Tobacco Shop
- #1 of 3 best companies in Tobacco Supplier
Written by the company
The platform operates as an official authorised member store for the VAPEPIE brand, providing customers with access to genuine VAPEPIE products and selected partner devices. Our mission is to provide a reliable and transparent platform where customers can discover high-quality vape products and enjoy a smooth online shopping experience. We focus on offering devices that combine strong performance, modern design, and long-lasting puff capacity. InfinityMist works closely with the VAPEPIE brand team and trusted supply partners to ensure product authenticity and stable product availability. Every product available on our platform is carefully selected to meet the expectations of today’s vape users. At InfinityMist, we place a strong emphasis on customer experience. From product browsing and order processing to delivery updates and customer support, our team works to ensure the entire shopping journey is simple, clear, and dependable. InfinityMist also operates as a member-focused platform, offering a community where customers can access exclusive pricing, early product releases, and special promotions designed for loyal members. Many of our regular customers appreciate the additional value and convenience that comes with being part of the InfinityMist membership program.
Contact info
4.7
Excellent
183 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service
Brilliant customer service. Sometimes there are issues but they will always get back to you with a solution and ask if you are happy with it.
May 24, 2026
Unprompted review
EASILY the best
These guys are the absolute best. Great range/options and quick delivery. Easily the best online shop right now. 15/10
Iv made multiple purchases and will continue to do so. 😁😁😁
April 8, 2026
Unprompted review
Reply from Infinitymist
Thank you so much for your amazing feedback! 😁
We truly appreciate your continued support and trust in us. It means a lot to hear that you’re enjoying our products, range, and service.
We’ll keep working hard to maintain fast delivery and a great shopping experience for you every time. Looking forward to serving you again soon! 💛
PS: Due to local network policies, our main domain may occasionally be restricted. Our latest backup domain is vapepie.social.
— InfinityMist Team
very good shop, welcoming man
the man is very nice and welcoming, needs more customers
May 8, 2026
Unprompted review
Reply from Infinitymist
Thank you so much for your kind words!
We really appreciate your support and positive feedback. We’re always working hard to provide a smooth and welcoming experience for every customer, and it means a lot to hear this from you.
We look forward to serving you again soon! 💙
— InfinityMist Team
This is my one to go to shop when I…
This is my one to go to shop when I shop for vapes. Not only they stock the latest vapes but the variety is next to none. It’s great that they got the CN warehouse n the local warehouse so u can shop between both. I’ve always had a good experience buying from both warehouse. Definitely recommend if your a first time buyer, no need to stress u won’t recieve your items aa they gladly ship u a replacement. Thanks again
May 8, 2026
Unprompted review
Reply from Infinitymist
Thank you so much for your amazing feedback and continued support! 😊
We’re truly happy to hear that you’ve had great experiences with both our China and local warehouse services. Your trust and recommendation mean a lot to us, especially for first-time buyers who may feel uncertain when ordering online.
We’ll continue doing our best to provide the latest products, more flavor choices, and reliable customer support whenever needed. Thanks again for choosing us — we look forward to serving you again soon! 💙
— InfinityMist Team
Reply from Infinitymist
Thank you so much for your support and kind feedback!
We’re really happy to hear that your purchase experience was fast, reliable, and problem-free. We truly appreciate your trust and look forward to serving you again soon!
PS: Due to local network policies, our main domain may occasionally be restricted. Our latest backup domain is vapepie.social.
— InfinityMist Team
I have been scammed and I keep hearing…
I have been scammed and I keep hearing from other people the same story. I’ve given up it’s been months and fed same lies. I am absolutely clueless as to why this has 4.7 stars when every single person I’ve spoke to in person that I know have been scammed not one happy customer. I believe you have to receive the goods to be a customer so I’d rather say victims and I hope this reaches people that are considering handing over money to scammers
April 29, 2026
Unprompted review
Reply from Infinitymist
We sincerely apologise for any inconvenience caused, and we fully understand your frustration in this situation.
However, we would like to respectfully clarify that all information provided to our customers is accurate and based on real-time updates from our logistics partners. We do not intend to mislead customers in any way, nor do we provide any false information. We always operate with full transparency and aim to inform customers promptly once new updates become available.
We highly value every customer’s concerns and we would never ignore or refuse any communication. If there has been any issue or misunderstanding, we kindly ask you to provide your order details so that we can carefully review and verify your case. Our team will be more than happy to investigate this further and assist you accordingly.
We also fully understand that shipping delays or delivery issues can be extremely frustrating. However, please rest assured that we are actively working closely with our logistics partners to improve processing efficiency and ensure parcels are delivered as quickly as possible.
If you still have any concerns regarding your order, please kindly send us your order information again, and we will carry out a full investigation and provide you with appropriate assistance as soon as possible.
— InfinityMist Team
Delivery time reasonable
Delivery time reasonable. Good prices and the one time I did have an issue a long time ago (faulty product), the customer service was very helpful.
January 16, 2026
Unprompted review
Reply from Infinitymist
Thank you so much for your kind feedback! 😊
We really appreciate you taking the time to share your experience. We're glad to hear you are happy with the delivery time, pricing, and that our customer service was able to assist you when you previously had an issue.
Your support means a lot to us, and we look forward to serving you again in the future 👍
PS: Due to local network policies, our main domain may occasionally be restricted. Our latest backup domain is vapepie.social.
— InfinityMist Team
Love the convenience
It's a great site, delivery is pretty good, only negative is the flavours available, I wish there weren't as many unavailable.
April 22, 2026
Reply from Infinitymist
Thank you very much for your review and valuable feedback.
We are truly glad to hear that you are satisfied with our website and delivery service. At the same time, we fully understand your concern regarding the limited flavour availability. Due to recent high demand and ongoing warehouse stock adjustments, some flavours may occasionally be temporarily out of stock. However, we are actively working on restocking and expanding our flavour range to provide you with a better experience.
We sincerely appreciate your support and patience.
— InfinityMist Team
Reply from Infinitymist
Hi, thank you so much for your great feedback! 😊
We’re really glad to hear you’re enjoying the airflow, taste, and overall experience—that’s exactly what we aim to deliver!
Your support truly means a lot to us, and we appreciate you taking the time to share your experience 🙏 We look forward to serving you again soon! 💙
— InfinityMist Team
I recommend to everyone
I have been buying from here for a couple of years now and never had an issue…great products, great price always delivered
February 1, 2026
Unprompted review
Reply from Infinitymist
Hi, thank you so much for your kind words and continued support! 🙏
We’re truly happy to hear that you’ve been buying from us for a couple of years and have consistently had a great experience with our products, pricing, and delivery.
Your recommendation means a lot to us, and it really motivates our team to keep improving and providing the best service possible.
We sincerely appreciate your trust and support, and we look forward to serving you again soon! 💙
PS: Due to local network policies, our main domain may occasionally be restricted. Our latest backup domain is vapepie.social.
— InfinityMist Team
I wasn't sure about ordering online…
I wasn't sure about ordering online because of the risk of it not being delivered but Infinity Mist is a must, they deliver promptly, they deliver on quality and you're always kept up to date with your order. If for some reason stock runs out after your order is placed they communicate with you in regards to an alternative and no shock swaps in the event they can't supply your chosen flavour.
The range is incredible and I've tried quite a few different models and flavours, they also have member discounts which make reordering more affordable. Definitely would recommend highly.
April 18, 2026
Unprompted review
Reply from Infinitymist
Thank you so much for your amazing feedback and support 😊
We are truly glad to hear that you are satisfied with our service, product quality, and delivery updates. Your recognition means a lot to our team and motivates us to continue improving.
We will always do our best to provide you with a smooth shopping experience, reliable communication, and high-quality products. Looking forward to serving you again in the future!
Have a great day and thank you once again for your kind support 👍
— InfinityMist Team
Great communication and continuous…
Great communication and continuous updates.
And your products are fantastic,
thank you
April 14, 2026
Reply from Infinitymist
Thank you so much for your kind feedback 😊
We’re really glad to hear you’re happy with the communication, updates, and our products. We are committed to providing clear communication, timely updates, and high-quality products to ensure the best possible experience for our customers.
We truly appreciate your support and look forward to serving you again soon 👍
— InfinityMist Team
Excellent experience from ordering to…
Excellent experience from ordering to receiving my products. The selection is next level and the customer support team
are amazing and responsive to any questions. Very happy customer
April 14, 2026
Unprompted review
Reply from Infinitymist
Thank you so much for your wonderful feedback! 🌟
We’re really glad to hear you had an excellent experience from ordering through to delivery, and that you’re happy with both our product selection and customer support team.
Your kind words mean a lot to us, and we truly appreciate your support. Looking forward to serving you again soon!
PS: Due to local network policies, our main domain may occasionally be restricted. Our latest backup domain is vapepie.social.
— InfinityMist Team
Fabulous products
I have made multiple purchases from this site over the past few months and love their products. Unfortunately my last order was lost by Australia post but I got in touch with support and a new package was sent out and received today. Very impressed with customer service!
April 14, 2026
Unprompted review
Reply from Infinitymist
Thank you so much for your kind feedback and continued support! 💙
We’re really sorry your last order was lost in transit, but we’re glad our support team could resolve it quickly and get a replacement delivered to you.
It’s great to hear you’ve been enjoying our products over the past few months and are happy with the service. We truly appreciate your trust and look forward to serving you again soon!
— InfinityMist Team
Hands down 10/10
Hassle free. Easy to order, quick to deliver. Great price and superior quality.
Very happy customer, have purchased several times now.
April 14, 2026
Unprompted review
Reply from Infinitymist
Thank you very much for your kind feedback! 😊
We’re really glad to hear that you found the ordering process smooth and easy, and that delivery was quick.
It’s great to know you’re happy with both the value and quality of our products, and we truly appreciate your continued trust and repeat purchases.
PS: Due to local network policies, our main domain may occasionally be restricted. Our latest backup domain is vapepie.social.
— InfinityMist Team
Reply from Infinitymist
Thank you so much for your kind words! 😊 We truly appreciate your support and are glad to hear that you’re happy with our prices, products, and service. It means a lot to our team!
We look forward to serving you again in the future. 💙
— InfinityMist Team
Dodgy vapes
Absolutely disturbed , I have spent $140 on vapes to get the order and they have no flavour and sucking gas at 97 percent.
Have reached out via WhatsApp to rectify and ask to get replacements or a refund to no surprise being ignored.
So so disappointed
Will not be going to shop here again.
March 18, 2026
Unprompted review
Reply from Infinitymist
We’re very sorry to hear about your experience and truly apologize for the inconvenience.
Due to recent restrictions on some of our WhatsApp accounts, our response time may have been affected, and we’re sorry if we missed your message.
Please kindly send us your order number or details, and we will make sure to resolve this for you as a priority (replacement or refund).
If you are unable to reach us on WhatsApp, you can also contact us anytime through our official store online chat/message system — we are actively monitoring it and will respond as quickly as possible.
Thank you for bringing this to our attention — we’re here to help and make things right.
— InfinityMist Team
Scammers as far as I can see
Scammers as far as I can see. Vague email after order and the only way I could find the site and my order was using history of my web browser.
10 days after order and it hasn't been sent, can't contact them at their site even though its business hours. No reply Whatsapp. *Haha they claim there Whatsapp is having issues or is it more likely there known scammers.
*They did reply on their site and told me because I asked for the order to be refunded actually decided to suspend the order.
I ordered items off Ebay the exact same day as the vapes and the items from Ebay arrived today.
They claim they have issued a refund, but no refund and their site still say we have received your order and are preparing it. No email with refund details.
Now I'm off to Consumer Affairs to lodge a complaint through Consumer Affairs and have their dodgy site taken down.
Scammers so beware! Fake website and a bunch of thieves.
March 30, 2026
Unprompted review
Reply from Infinitymist
We sincerely regret the unpleasant experience you have encountered and fully understand your concerns.
We would like to confirm that we have successfully been in contact with you, and your refund has already been processed on our end. However, depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.
Regarding the order status and tracking information, please kindly note that occasional system delays or synchronization issues may occur, which can temporarily cause inconsistencies in the displayed information.
We truly regret any inconvenience this may have caused. This is not the service experience we strive to deliver, and we take your feedback very seriously as it helps us continuously improve our service.
If you have not received your refund after the standard processing time, please feel free to contact us again, and we will be more than happy to assist you further.
— InfinityMist Team
Such a quality site
Such a quality site. I have ordered a few times now and each time been incredibly happy. Never had a parcel go missing ,but I recommend taking out the parcel insurance anyway in case. It’s a small price to pay to make sure you receive it
April 5, 2026
Unprompted review
Reply from Infinitymist
Thank you so much for your kind words! 😊 We’re thrilled to hear that you’ve had a great experience with us and that your orders have arrived safely each time.
We really appreciate your recommendation about parcel insurance — it’s a small step that can give extra peace of mind.
Looking forward to serving you again on your next order!
— InfinityMist Team
Customer service 5 star
Always , always the best customer service at infinitymist always helpful and caring I now only use Infinitymist as my go to for my products and the new introduction of games and points to cash and updates are fantastic I highly rate these guys to anyone wanting a regular stop ! 🙏👌🇦🇺
Thank you Infinitymist
April 6, 2026
Unprompted review
Reply from Infinitymist
Thank you so much for your amazing review! We’re thrilled to hear that you enjoy our service and the new games and points system. 🙏💖
Your support means the world to us, and we’re honored to be your go-to for all your products. We’ll continue working hard to provide the best experience for you and all our customers.
Thanks again for recommending us – we really appreciate it!
— InfinityMist Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.