Senior Director, Delivery

The Senior Director, Delivery is the single accountable leader for how an organization delivers value through integrated coaching and training.

This role serves as the hub of value delivery, ensuring coaching and training operate as a cohesive system that helps members translate insight into action and achieve measurable outcomes.

In addition to overseeing day-to-day delivery, this role owns the ongoing evolution of delivery capability, including setting standards, managing capacity, developing leaders, and refining service models as member needs, segmentation, and scale evolve.

Worksite Location: Bloomington, MN

Salary Range: $175 - $200K + 20% Bonus

Benefits

• Medical
• Dental
• 401 (k) safe harbor plan with a 3% company contribution
• Life Insurance and disability coverage
• Paid Time-Off

Roles & Responsibilities:

Delivery Strategy & Execution

• Own and execute an integrated coaching and training delivery model
• Translate enterprise strategy into clear delivery priorities, standards, and plans
• Ensure consistent, high-quality delivery that drives application and results
• Balance quality, capacity, and impact through disciplined tradeoffs

Stabilization & Optimization

• Align incentives, KPIs, scheduling, and delivery models across functions
• Stabilize capacity planning and workload management to reduce variability
• Evolve delivery operations from stabilization to continuous improvement and scale
• Lead change with clarity, strong communication, and follow through

Leadership & Team Management

• Lead the delivery organization through Directors of Coaching and Training
• Develop leaders through coaching, accountability, and performance expectations
• Build bench strength to support scalability and long term sustainability
• Lead through systems and leaders rather than individual execution

Performance & Financial Management

• Own delivery performance metrics and outcomes
• Manage the delivery P&L within established budget priorities
• Align delivery decisions with capacity, cost discipline, and member value

Cross Functional Partnership

• Partner with Revenue to align delivery with sold work and commitments
• Collaborate with Operations, Events, Finance, IT, and Employee Experience on execution, planning, and organizational design
• Work with IT and data teams to define metrics and enable actionable dashboards
• Guide the evolution of delivery models, segmentation, and partner involvement as the organization scales

Required Skills & Experience

• Bachelor’s degree or equivalent practical experience
• Advanced certifications in leadership, operations, or service delivery are a plus but not required
• Senior leadership experience in service delivery, professional services, consultative, or membership-based
• organizations
• Proven ability to lead complex delivery models through systems, standards, and people leadership
• Experience managing leaders and multi-layered teams
• Strong operational judgment with the ability to balance stabilization and continuous improvement
• Track record of driving consistency, accountability, and quality in service delivery
• Comfortable operating cross-functionally as part of an executive leadership system
• Up to 35% travel

About Versique:

Versique: /ver-seek/ adj. being both versatile and unique; n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions.

Versique Executive, Professional, & Interim Recruiting is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiter-seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections.

We believe people are more than just resumes, they are transformative, unlocking the potential for organizational growth and success.

Versique is proud to be award-winning, earning recognition on the Inc. 5000 list of fastest-growing private companies and the Minneapolis-St. Paul Business Journal's Fast 50 list for 2023. We are also consistently recognized as a Star Tribune Top Workplace and were named a Best Place to Work in 2022 by the Minneapolis/St. Paul Business Journal.

Let’s find your people, together.

Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.