Lead Technical Support Engineer

There’s an opportunity for a Lead End User Support Engineer to join a highly technical IT team at a Manhattan based hedge fund with over 200 employees.

The environment is modern, cloud focused, and built around a lean team that gives you real ownership and exposure across the infrastructure. This is a hands on role supporting a demanding user base, but the position goes well beyond day to day support work.

The team is heavily involved in improving workflows, automating processes, refining the end user experience, and partnering closely with Infrastructure, Cloud, Security, and Engineering teams on ongoing projects and technology initiatives.

Because the group is lean, you will naturally become a senior technical presence within support and a key escalation point across the environment. Leadership is highly technical, mentorship driven, and believes in giving the team direct access to technologies and decision making instead of heavily siloing responsibilities.

The environment includes Microsoft 365, Intune, Entra ID, Azure, Windows 10 and 11, along with a wide range of cloud and SaaS technologies. Automation is also a major focus across IT, particularly around PowerShell and streamlining repeatable processes.

One of the more unique aspects of the culture is the investment in long term growth and mentorship. About 20 years ago, the current Head of Infrastructure was actually a Level II consultant working through my firm at another organization. Over time, he was constantly challenged to grow his technical skill set, take ownership of projects, and expand his overall responsibilities, which helped shape the approach he still carries today when it comes to mentoring and developing people on his team.

This is an opportunity for someone who enjoys high touch support and user interaction, but also wants to stay close to engineering, infrastructure, automation, and broader technical initiatives instead of being limited to a purely reactive support environment.

The more initiative and ownership you bring to the role, the more responsibility, technical growth, and financial reward you will receive in return.