Director of Information Technology

BCHN seeking a dynamic and strategic leader to serve as our Director of Information Technology. In this pivotal role, you will oversee the development, implementation, and management of our technology infrastructure and digital systems, ensuring seamless support for clinical, financial, and administrative operations at our brand-new Federally Qualified Health Center (FQHC) site.

The ideal candidate is a forward-thinking professional with a strong background in healthcare start-up environments. You bring a blend of hands-on expertise and strategic vision, along with a collaborative leadership style that fosters cross-functional partnerships and drives organizational success.

Bronx Community Health Network (BCHN) was founded in 1996 to ensure that the socio-economically depressed and medically underserved residents of the Bronx have access to high-quality and comprehensive healthcare services, Bronx Community Health Network (BCHN) is a not-for-profit, community-based organization and Federally Qualified Health Center. The organization provides a wide range of comprehensive, coordinated primary medical, oral, and mental health care and related diagnostic, pharmacy, social support, and enabling services for medically underserved/uninsured residents.

BCHN’s mission is to improve the health of people and families in the Bronx; provide access to affordable, quality health care, especially for uninsured people; promote disease prevention, early treatment and healthful lifestyles; and obtain financial and other resources for programs and services. BCHN’s service area includes the entire borough of the Bronx, including all 25 zip codes. Within this area, Health Center sites focus on the low-income and underserved populations.

OVERVIEW OF PRIMARY RESPONSIBILITES: (This is a senior level position)

The Director of Information Technology (IT) is responsible for developing and executing a comprehensive IT strategy that supports and advances the operational and strategic goals of BCHN. This role provides oversight of all technology functions, including server and cloud infrastructure, network and systems operations, desktop support, clinical applications, and cybersecurity.

As a key organizational leader, the Director of IT ensures that technology not only enables operational excellence but also enhances care delivery, strengthens regulatory compliance, and drives innovation in alignment with BCHN’s mission.

The Director will build, lead, and mentor a high-performing IT team, fostering a culture of accountability, reliability, and continuous improvement. This role requires a collaborative approach, partnering closely with clinical, financial, and administrative leaders to deliver scalable, secure, and efficient technology solutions.

Responsibilities

• Lead strategic planning, development, and evaluation of the information and technology needs and systems of the organization.
• Lead the organization’s IT infrastructure, including networks, servers, endpoints, backup systems, and cloud environments.
• Ensure enterprise systems are secure, scalable, and reliably support internal operations and delivery of care, market trends, to develop a roadmap to collaborative scalable organization.
• Ensure focus on continuous improvement of various security platforms, based on latest market trends, to develop a roadmap for a collaborative scalable organization.
• Reviews and evaluates organizational effectiveness, goal determination, and strategic planning, etc. and makes recommendations for improvement.
• Facilitate communication between staff, management, customers, and other technology resources within BCHN to ensure an effective approach to planning, budgeting and implementing technology solutions.
• Establishes IT policies, standards and procedures for BCHN that support efficient operations and effective business operations. Determines the resources needed to implement IT applications.
• Leads the execution of technology strategy for network infrastructure, technology platforms, enterprise and desktop applications, hardware and security. Provides leadership and is accountable for building and supporting reliable systems.
• Ensures the security of privacy and regulatory compliance of all systems, including mobile and portable technology. Safeguards a 24/7/365 accessible and effective set of core systems.
• Audits and reviews systems and practices ensure compliance with procedures, regulations and standards.
• Evaluates vendors on new and existing products, cost of products and makes recommendations.
• Discusses requirements with end users and provides recommendations to users to help them understand capabilities, potential limitations and challenges.
• Supervises subordinate personnel including hiring, determining workload and delegating assignments, training, monitoring and evaluation.
• Lead the evaluation, implementation, and governance of emerging technologies—including artificial intelligence (AI)—to enhance operational efficiency; develop training and guidance for staff on responsible AI use to support task automation, workflow optimization, and data-driven decision-making across the organization.

Experience and Qualification:

• Bachelor’s degree in business and technology management, Computer Science, or a closely related field required
• Minimum of 7 years of progressively responsible IT experience, including hands-on infrastructure management, systems administration, and software development
• At least 5 years of leadership experience at the Director level, overseeing enterprise IT operations and Electronic Health Record (EHR) systems
• Strong preference for experience in healthcare environments, particularly within Federally Qualified Health Centers (FQHCs) or start-up medical facilities
• Understanding HIPAA compliance and healthcare IT security standards, with the ability to implement and maintain privacy and security protocols

Special Skills and Knowledge:

• Strong understanding of enterprise IT infrastructure, cybersecurity and cloud-based systems including server management, backup systems and patch management
• Hands-on experience implementing, managing or supporting Electronic Health Record (EHR) platforms
• Understanding HIPAA compliance and healthcare IT security standards, with the ability to implement and maintain privacy and security protocols
• Experience should also include exposure to both shared and outsourced solutions, as well as support of in-house information and communication systems in a multi-site, multi-business environment.
• Strong knowledge of and experience with software licensing agreements and technology products and services with a well-defined return on investment.
• Exceptional skills in Project and Time Management, System Analysis, System Development, Architecture and foundational technologies such as networking, communications, system platforms, etc.

Salary Range: The base salary range for this position $120,000 – 150,000 annually.

The total compensation for the finalist selected for this role will be determined based on various factors, including but not limited to scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The base salary range listed above is a good faith determination of potential base compensation at the time of this job advertisement and may be modified in the future.

This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number of required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.

Bronx Community Health Network is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military, and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.