Account Services Manager – Certifications

PRINTING United Alliance (www.printing.org), the largest national graphic arts trade association, represents an industry with approximately one million employees and serves the interests of thousands of member companies. We deliver our members products and services that enhance their knowledge, growth, efficiency, and profitability through advocacy, research, education, and networking.

The Alliance is a diverse association that includes a growing membership, an expanding member services offering and a media organization with multiple brands producing print magazines, events, e-newsletters, websites, research and video.

Job Summary

This is an exciting, fully remote opportunity to join the fastest-growing association certification team in the printing industry. The Account Services Manager – Certifications is responsible for driving net-new revenue growth while managing the end-to-end customer experience for the Alliance’s System Certifications and Master Facility Certifications programs. In this role, you’ll work directly with printers and suppliers across a wide range of markets—commercial printing, packaging, labels, wide format, apparel decoration, and more—making every day genuinely varied and engaging.

This role serves as the primary point of contact for OEMs and printers throughout the certification process, coordinating internally and externally to ensure timely execution, clear communication, and a high-quality customer experience.

The Account Services Manager owns both the business and operational aspects of these certification programs, balancing proactive sales and business development activities with responsive, professional customer service. This is a manager-level individual contributor role that reports to the SVP, Member Services, and works closely with Marketing and internal program stakeholders.

Responsibilities & Duties

Revenue Growth & Business Development (70%)

• Drive net-new sales for System Certifications and Master Facility Certifications
• Identify and pursue new certification opportunities with OEMs and printers
• Manage a high-volume pipeline of prospective and active certification accounts
• Follow up on inbound leads and collaborate with Marketing on campaigns and outreach
• Position certifications as part of a broader standards and quality strategy
• Track opportunities, status, and outcomes to support business reporting and planning

Account & Certification Order Management (30%)

• Serve as the primary point of contact for OEMs and printers throughout the certification lifecycle
• Manage certification intake, scheduling, and overall order coordination
• Provide clear and timely status updates to customers regarding certification progress and timelines
• Coordinate with independent external partners responsible for certification evaluations
• Communicate certification outcomes, including pass/fail results and next steps, in a clear and professional manner
• Respond to customer questions related to certification requirements, process, and timing

Customer Experience & Internal Collaboration

• Ensure a responsive, organized, and high-quality customer service experience
• Work closely with internal teams and external partners to keep certifications moving efficiently
• Identify process improvements to enhance customer experience and operational effectiveness
• Create and maintain documentation or SOPs related to certification workflows, as needed

Qualifications

1. Experience in account management, customer services, sales, or business development roles
2. Some familiarity with the printing industry is strongly preferred—whether through direct experience, education, or professional exposure; knowledge of commercial printing, packaging, labels, wide format, or apparel decoration is a plus
3. Strong customer service skills with a responsive, solutions-oriented approach
4. Ability to manage multiple accounts and priorities in a high-volume environment
5. Strong oral and written communication skills, including the ability to explain processes and outcomes clearly
6. Ability to collaborate effectively with internal teams and external partners
7. Comfort working with sales pipelines, tracking activity, and meeting growth targets
8. Strong organizational skills and attention to detail

To apply

Email resume and cover letter to hr@printing.org.

PRINTING United Alliance recognizes our employees are our greatest asset, and our benefits package is designed to support and care for our employees. Along with a competitive salary, the comprehensive benefits package includes medical, dental, and vision programs, company-paid life and disability insurance, flexible paid time off/paid holidays, a 401(k) plan with generous company match and a wide variety of additional benefits.

We strive to develop and retain a diverse, equitable, and inclusive workplace where all employees feel they are respected, treated fairly and given equal opportunity to excel in their careers. PRINTING United Alliance is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, religion, color, age, gender (including pregnancy, childbirth, or related medical conditions), marital status, parental status, sexual orientation, gender identity, gender expression, ancestry, national origin, citizenship, political affiliation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment decisions are decided on the basis of qualifications, merit, and business needs.