SpotMe reposted this
🚀💡 Yesterday, we wrapped up the first day with a very insightful panel discussion on “The Hard Part of Omnichannel: Execution”, moderated by Philip Vyt, Founder at Shyft. A big thank you to our excellent panelists: 🎤 Pierre Metrailler – CEO at Onomi by SpotMe 🎤Karolina Stroh – Associate Director OCE & Digital Excellence, Global Portfolio Division at Takeda 🎤Karol Wolak – Director, Global Omnichannel Excellence Lead at Merck Everyone talks about omnichannel, but far fewer organizations are executing it well. This session went beyond vision slides and maturity claims to explore what omnichannel execution really looks like in practice, from campaign orchestration across channels to pre-launch, post-launch, medical, and commercial use cases. Another highlight of the day at the 4th Pharma Omnichannel HCP Engagement Conference was our stand-up discussion session, where participants were divided into four groups to exchange ideas and share practical experiences. The discussion topics were: ✅ Measuring Omnichannel Success: Beyond Clicks and Emails ✅ AI and Automation in Omnichannel Engagement: What’s Hype vs. What Works ✅ Making HCP Congresses Count: Delivering the Next Best Experience Before, During, and After the Event ✅ The Future of Personalized HCP Engagement We also want to thank Madelene Borgvall, MBA for chairing the first day so warmly and smoothly, and our sponsors Doceree, 3DforScience - Global Scientific Communications, Onomi, and Exaris Solutions for supporting the event. We ended the day with a refreshing cocktail reception 🥂 and many great conversations. #OmnichannelExcellence #PharmaEngagement #HCPExperience #CustomerCentricity #PharmaInnovation
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