At last, I found someone on the other end of the line that could help me get my new equipment up and running. He didn't pass me from pillar to post, didn't say he didn't know what I was talking about... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Colum Deignan helped me sign up for the best rates with worldpay and his after sales services are also top class. He is responsive and helps with any issues like when I wanted to stop accepting Amex,... See more
Company replied
All Companies Don't Fob You Off ....... to refer to their Ts and Cs A huge thank you to Joshua Wilkinson '@ World Pay for seamless assistance with an essential task that, in so many ways, I was... See more
Company replied
Kelly Swinbank has been my agent and I cannot recommend her enough… She has helped me from beginning to end and made the whole process so simple. She has been available at all times on the phone, h... See more
Company replied
Company details
Written by the company
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
Contact info
Gateshead Card Centre, Victory House 5th Avenue, Gateshead , NE11 0EL, United Kingdom
- 0345 761 6263 Existing customers 0808 253 2238 New customers
- worldpay.com
4.3
Excellent
10k reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service!
Joey is always super responsive and goes the extra mile to get things sorted.
26 May 2026
Unprompted review
One email to request invoices
One email to request invoices, only took two working days to receive these.
26 May 2026
Unprompted review
Reply from Worldpay
Hello Sherry,
Thank you for your feedback.
We are pleased to hear that your request for invoices was handled promptly and efficiently, with everything provided within a short timeframe. Delivering timely support is an important priority for us.
Your comments are greatly appreciated, thank you for taking the time to leave your review.
Kind regards
Stephanie
Had a great experience with Frank…
Had a great experience with Frank Martin. He is helpful and friendly.
28 May 2026
Unprompted review
Reply from Worldpay
Hello Tom,
Thank you for your feedback.
We are delighted to hear that you had a great experience with Frank, and that he was both helpful and approachable throughout. Providing friendly and effective support is something we take great pride in.
Your comments will be shared with Frank and are greatly appreciated.
Kind regards
Stephanie
Excellent Service
Always excellent service, Martin Franks is great as our account manager and easy to work with. Systems and reporting easy to use and does everything we need and more for a busy hospitality business.
18 May 2026
Unprompted review
Reply from Worldpay
Hello David,
Thank you for your valued feedback.
We are pleased to learn that you continue to receive an excellent standard of service, and that Martin has provided consistent and effective support in his role. It is also encouraging to hear that our systems and reporting tools are meeting the demands of your busy hospitality business and supporting your operations effectively.
Your comments are greatly appreciated and will be shared with Martin.
Kind regards
Stephanie
Working with Deren at Worldpay has been…
Working with Deren at Worldpay has been a really positive experience. He’s been responsive, easy to deal with, and always quick to help whenever we’ve needed anything. The whole process has been smooth from start to finish, and it’s clear he genuinely cares about his clients. Would happily recommend Deren and Worldpay to other businesses.
25 May 2026
Unprompted review
Reply from Worldpay
Hello Abrar,
Thank you for your positive feedback.
We are delighted to learn that Deren provided a consistently responsive and professional service, and that you found the process smooth and easy to manage from start to finish.
Your recommendation is greatly appreciated, and we will ensure your comments are shared with Deren.
Thank you once again for taking the time to share your experience.
Kind regards
Stephanie
Deren at Worldpay has been brilliant…
Deren at Worldpay has been brilliant from start to finish. Straightforward, responsive and actually took the time to understand the business rather than just trying to sell us something. The whole process was handled smoothly, communication was clear throughout, and everything was turned around quickly. Any questions we had were dealt with straight away and nothing felt like too much trouble. Really positive experience overall and would happily recommend.
1 May 2026
Unprompted review
Reply from Worldpay
Hello Chris,
Thank you for your review.
We are delighted to learn that Deren delivered an exceptional standard of service throughout, demonstrating a clear understanding of your business requirements and providing a professional, responsive, and straightforward experience. It is particularly encouraging to hear that communication was clear, all queries were addressed promptly, and that the process was managed efficiently from start to finish.
Your recommendation is highly valued, and we will ensure your feedback is shared with Deren.
Thank you once again for taking the time to share your experience.
Kind regards
Stephanie
Stephen Fraser from the Corporate…
Stephen Fraser from the Corporate Business account has been excellent - consistently responsive and always quick to answer questions. Thank you.
28 May 2026
Unprompted review
Reply from Worldpay
Hello Andreas,
Thank you for your positive feedback.
We are pleased to learn that Stephen has provided you with an excellent level of service, demonstrating consistent responsiveness and efficiently addressing your queries. Delivering a high standard of support to our Corporate Business clients remains a key priority for us.
Your comments will be shared with Stephen, as they are greatly appreciated.
Kind regards
Stephanie
Manish was very efficient and helped us…
Manish was very efficient and helped us many thanks Beautyspot salon
22 May 2026
Unprompted review
Reply from Worldpay
Hello,
Thank you for your feedback.
We’re pleased to hear that Manish provided efficient and effective support. Your comments will be shared with him and are greatly appreciated.
Kind regards
Stephanie
Katy is really helpful and patient
Katy is really helpful and patient, I'm so glad that i spoke to her and all my query had been sorted
27 May 2026
Unprompted review
Reply from Worldpay
Hello,
Thank you for your kind feedback.
We are delighted to hear that Katy was able to provide such helpful and patient support, and that she successfully resolved your query.
We will be sure to share your comments with Katy.
Thank you again for taking the time to leave your review.
Kind regards
Stephanie
Jack resolved my problem very quickly…
Jack resolved my problem very quickly and easily for me
27 May 2026
Unprompted review
Reply from Worldpay
Hello Claire,
Thank you for your feedback.
We are pleased to learn that Jack was able to resolve your query promptly and with ease. Delivering efficient and effective support is a key priority for us, so it is very encouraging to receive this feedback.
Your comments will be shared with Jack and the wider team, as recognition of this kind is greatly appreciated.
Thank you once again for taking the time to provide your feedback.
Kind regards
Stephanie
Connor Wilson was great throughout and…
Connor Wilson was great throughout and very easy to deal with. Got the new terminal very fast and super happy with the service.
27 May 2026
Unprompted review
Reply from Worldpay
Hello Saneesh,
Thank you for your positive feedback.
We are pleased to hear that Connor provided excellent support and made the process straightforward and easy to manage. It is also great to know that your new terminal was delivered promptly and that you are satisfied with the overall service.
We will ensure your comments are shared with Connor and the wider team, as recognition like this is highly valued.
Thank you again for taking the time to leave your review.
Kind regards
Stephanie
Excellent service from David Hanford
Excellent service from David Hanford, his professionalism and dedication in ensuring that our application was onboarded on time was outstanding, we were working on a very short timeframe and he delivered as always, thank you David, look forward to seeing you again in Gib!
21 May 2026
Unprompted review
Reply from Worldpay
Hello Joanna,
Thank you for your feedback.
We are pleased to learn of your positive experience with David. His professionalism and dedication in ensuring your application was successfully onboarded within a challenging timeframe reflect the high standards of service we aim to deliver.
Your comments are greatly appreciated and will be shared with David. We look forward to continuing to support you and to working with you again in the future.
Kind regards
Stephanie
Reply from Worldpay
Hello Sinead,
Thank you for taking the time to share your feedback.
We’re pleased to hear that Lee B was able to assist you and resolve your issue quickly and efficiently. Providing prompt and effective support is very important to us, and it’s great to know your experience reflected this.
We appreciate your comments and will ensure they are passed on to Lee. If you require any further assistance, please do not hesitate to get in touch.
Kind regards
Stephanie
Excellent service from Nick
Excellent service from Nick - always answers queries promptly
26 May 2026
Unprompted review
Reply from Worldpay
Hello Alison,
Thank you for your feedback.
We’re pleased to hear that Nick has provided you with excellent service and responds to your queries in a prompt and efficient manner.
Your comments will be shared with him and are greatly appreciated. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Stephanie
Paul Dore has been incredibly helpful…
Paul Dore has been incredibly helpful in supporting our business with payment solutions and ongoing account management. He’s responsive, knowledgeable, and always quick to resolve any issues or answer questions. His professionalism and customer service have made a real difference to our day-to-day operations. Highly recommended.
3 April 2026
Unprompted review
Reply from Worldpay
Hello Ana,
Thank you so much for your fantastic feedback!
We’re thrilled to hear that Paul has been so helpful in supporting your business. His responsiveness, expertise, and dedication to resolving queries quickly are exactly what we strive for, and it’s great to know his efforts are making a real difference to your day-to-day operations.
We’ll be sure to pass your kind words on to Paul—he’ll really appreciate it!
Thank you again for your recommendation, and if there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind reagrds
Stephanie
An absolute nightmare to deal with
An absolute nightmare to deal with. As the manager of a busy pub, trying to access support will take a year off your life in stress and frustration. You have to talk to robots which regularly don't respond, and you end up screaming an answer into the phone receiver like a lunatic. You will finally be put on hold and, as has just happened to me three times, after a wait of 5-8 minutes of listening to the worst muzak ever created on a loop, you will be cut off. Avoid if you want a happy life!
23 May 2026
Unprompted review
Reply from Worldpay
Hello Rob,
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our sincerest apologies and I hope we can rectify this for you.
Kind regards,
Stephanie
I am sat here crying
I am sat here crying and not for the first time since being with this company for 11 days. This is the final straw.
I am a small business. I rely on funds coming in everyday to pay bills, buy more goods, etc. Yesterday and today I received no funds so I rang up and spoke to someone who informed me that there has been a hold put on my transactions. I wasn't informed of this "hold" and the person I spoke to was unable to tell me what was going on. I have to wait to speak to the Transaction Management Team. They don't work on the weekend. The earliest I can speak to them, when they call me, is Tuesday at 1pm.
I am shocked and dismayed by the way this company operates. If only I had known what I was letting myself in for when I left Epos Now for what I was persuaded was a far better company. I bitterly regret even hearing the name Worldpay!
23 May 2026
Unprompted review
Reply from Worldpay
Hello Colleen,
Thank you for leaving your review regarding your held funds. I’m sorry to hear about the issues you've experienced recently.
I've raised a complaint for you and this will be fully investigated. Our Complaints Team will be in touch with details of this and will provide further information about our complaint process.
Once again please accept my apologies for any inconvenience caused.
Kind regards
Stephanie
Kelly was fantastic
Kelly was fantastic. She listened to my query, explained how to solve my problem and then sorted it out for me. Fantastic customer service.
22 May 2026
Unprompted review
Reply from Worldpay
Hello Stuart,
Thank you for your kind feedback! We’re delighted to hear that Kelly provided such fantastic service. It’s great to know she was able to listen, clearly explain the solution, and resolve your issue efficiently.
We’ll be sure to pass along your lovely comments to her — I’m sure it will make her day!
We really appreciate you taking the time to share your experience.
Kind regards
Stephanie
“Scams Usually End Eventually”
“Partnering with this card payment service feels less like opening a business account and more like accidentally signing a treaty with a minor demon. I didn't realise I was bargaining with my soul, even if I wasn't using it.
At first, everything looks polished. Sleek branding. Smiling stock-photos. Promises of ‘transparent pricing.’ Then the invoices arrive like unstoppable letters from hogwarts
Fees appear from dimensions previously unknown to physics:
PCI compliance fee
Non-compliance fee
Monthly minimum fee
Fee for not processing enough fees
Possibly a fee for reading the fee schedule
Their contract has the structural integrity of an ancient curse. Cancellation requires:
Written notice
Three business sacrifices
A blood moon
Fax machine access in the year 2026
Customer support operates on a fascinating principle where nobody can solve anything, but everyone can transfer you to someone even less informed. After 47 minutes on hold, you finally reach a ‘retention specialist,’ which turns out to mean a person trained exclusively in emotional hostage negotiation.
Money vanishes from your account with the stealth and frequency of medieval taxation.
Calling them ‘scam-like’ feels unfair to scams. Scams usually end eventually.”
12 May 2026
Unprompted review
Reply from Worldpay
Hello,
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our sincerest apologies and I hope we can rectify this for you.
Kind regards,
Stephanie
Bad service
Case Number 11250718.
Been nearly 2 months trying to cancel there contract which is a 30 day contract and they simply aren't relying back and have charged me extra for no reason. Worldpay is still billing me for no service. This is not good plus they keep breaking down very often with there intrigrated service.
Hi Ashleigh,
I called the number. No luck. They told me to email again and nones responding back to the email.
21 May 2026
Unprompted review
Reply from Worldpay
Hi Jasmeet,
Thank you for leaving your review regarding your account. I’m sorry to hear about the issues you've experienced recently.
I've passed this to our Support Team who will be in touch with you shortly.
Once again please accept my apologies for any inconvenience caused.
Kind regards
Stephanie
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