I recently worked with Ian Dawson from ID Card Processing and installed two Teya Card machines in our Social Club and the experience was excellent from start to finish. Ian took the time to understan... See more
Company replied
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Review summary
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What people talk about most
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Mohammed provided me with excellent customer service this morning. He listened to my queries and not only answered questions within his area of knowledge and experience but also went out of his way to... See more
Company replied
Joint Teya after being recommended to my account managers Sue & Georgios Paplomatas Am so happy anything i ask we they are always there for me. We change the legal entity of my business from s... See more
Company replied
Abigail Thompson is the literal example of a perfect customer support agent. Diligent, caring, knowledgable and someone who cares about their customers and who put in the time and effort to resolve cu... See more
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Company details
- #12 of 18 best companies in Card processing service
- #8 of 11 best companies in Eftpos equipment supplier
- #42 of 59 best companies in Payment service
Written by the company
Headquartered in London, we’re a payments company proud to serve small, local businesses across Europe. We build tools to unlock hassle-free payments and better business management so local businesses can thrive. Our all-in-one offering is designed to simplify the everyday in business, all on fair and transparent terms.
Teya: Payments made easy
Written by the company
- Reliable and flexible
- With options for on-the-go and in your store, get the set-up you need at a price that suits you – and never worry about going offline.
- Next working day settlements
- Increase your cash flow by getting paid the next working day.
- Real time analytics
- Get the insights you need to run your business. Use our app to manage your sales and settlements and share reports with your team.
- Next-generation card machine
- Stay connected with free 4G data and an all-day battery with our next-generation Android card machine.
- Flexible funding
- Apply in minutes and be eligible to access from £1,000 to £1.5 million of business funding in 24h.
- Real support from local people
- Get real support from real people whenever you need. We'll answer your calls in 5 seconds or less during business hours.
- Pay by Link
- Sell to anyone, anywhere by sending payment links.
- Fair and transparent terms
- We have no hidden fees, no PCI fees, or additional costs. No lock-in contract options available.
Contact info
100 Victoria Embankment, EC4Y 0DY, London, United Kingdom
- +44 1283 896 876
- help@teya.com
- teya.com
4.3
Excellent
1k reviews
Asks customers to review
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Fantastic people and very quick to send…
Fantastic people and very quick to send card machines out. James customer service is brilliant and always touching base with us to make sure everything is running smooth here at Stratos projects.
Rebekah & Alex
28 May 2026
Unprompted review
Still holding funds
Still holding funds
So they have been holding funds for over 180 days. The funds had been paid to us by a charity we have worked with for over five years. All information provided but still no payment.
Constant promises of call backs and emails but nothing ever happens.
Spoke to them on the 27th at 9am and was told they would call back with an update, no email and no phone call received.
28 May 2026
Unprompted review
Refund that never happened
I am writing to express my extreme frustration with your response. My bank has confirmed multiple times, including via formal letter, that they have never received the refund you claim was processed.
I have already gone back and forth with the bank nearly ten times regarding this matter. It is unacceptable that Teya continues to insist the funds were returned when the recipient institution has no record of them. As previously stated, the original card was cancelled, and the bank has confirmed no funds appeared in their system.
Please be advised that I am not letting this matter rest. I will publish this matter on all the relevant platforms. HSBC as an institution cannot lie . I still cannot help thinking that TEYA instead of protecting service users are seizing funds and manipulating customers .
4 September 2025
Unprompted review
Will was really good he helped me thank…
Will was really good he helped me thank you 🙏
27 May 2026
Unprompted review
So far all good
19 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Teya
Hi Kashyap,
Thank you for taking the time to leave us a review. We are extremely happy to hear that you have received great service from us at Teya.
Kind regards,
Team Teya
Teya withheld £9,533 of my company’s…
Teya withheld £9,533 of my company’s funds despite being provided with the customer invoice, signed agreement, proof of completed works, payment evidence, and customer satisfaction confirmation.
This caused serious cash-flow issues for my company.
The issue was not resolved directly with Teya as they stated they would hold the funds for 180 days, and the matter had to be escalated to the Financial Ombudsman Service.
During the investigation, the Ombudsman repeatedly requested information from Teya and provided multiple extensions for responses. Despite this, there were continued delays in communication and progressing the case.
After almost three months, the Financial Ombudsman Service ruled in my favour. The full funds were returned and compensation was paid.
I am posting this review as a factual account of my experience.
If you experience similar issues with withheld funds or unresolved complaints, I would strongly recommend escalating the matter to the Financial Ombudsman Service.
16 January 2026
Unprompted review
Reply from Teya
Hi Paul,
Thank you for taking the time to share your feedback with us at Teya
As a payments provider, we are required to carry out ongoing monitoring of our members. In certain circumstances, this may result in an account being closed. When this happens a temporary hold may be placed on remaining funds in line with our Terms and Conditions as outlined in our termination email.
We understand that this outcome has had an impact on your business, and we are sorry for the frustration this has caused. Your feedback regarding the communication and transparency around this decision has been shared with the relevant team.
While we are unable to discuss further details about your account on this platform, you can contact our Customer Support team at help@teya.com or call our 24/7 support line on +44 1283 896 876 if you would like to discuss this further.
Kind regards,
Team Teya
My friend recommended the terminal,
My friend recommended the terminal,
I'm very happy with it.
I always get a signal regardless of were we are, much better than the ones that work via a mobile.
15 May 2026
Reply from Teya
Hi Heirloom Styles,
We are so glad to hear that you are happy with your Teya terminal and that you are getting consistent signal.
Kind regards,
Team Teya
Total messed me around!
Onboarded me but now refuse to payout! Asking me all the same questions they asked before I onboarded. Huge waste of time 0/10
21 May 2026
Unprompted review
Reply from Teya
Hi Alasdair,
Thank you for leaving us a review. W
Hi K. Liddell,
Thank you for your review. We are so happy to hear that you have had a smooth experienced joining us at Teya with Connors assistance.
Kind regards,
Team Teya
Kind regards,
Team Teya
Abigail Thompson - Teya Support's Golden Girl!
Abigail Thompson is the literal example of a perfect customer support agent. Diligent, caring, knowledgable and someone who cares about their customers and who put in the time and effort to resolve customers issues with the least amount of timewasting or extra delays and issues. Teya - you should give this woman a raise and get her to teach the other support staff how to properly interract with and work with customers!
21 May 2026
Unprompted review
Reply from Teya
Hi David,
We truly appreciate you taking the time to share this feedback. We’re delighted to hear Abigail Thompson provided such dedicated and knowledgeable support, and we’ll be sure to pass your kind comments on to her and the wider team.
Kind regards,
Team Teya
Great service
Great service, very qickly dealt with my issue and resolved it straight away.
Thank you
21 May 2026
Unprompted review
Reply from Teya
Hi Jag,
We’re pleased to hear your issue was resolved quickly and that you had a great experience with our service.
Kind regards,
Team Teya
We have had Teya about 8 months now and…
We have had Teya about 8 months now and had no problems at all,the handsets are really quick and the money is in the account early the next day
13 May 2026
Reply from Teya
Hi K. Liddell,
Thank you for your review. We’re delighted to hear you’ve had a smooth experience with Teya and that the terminals and next-day payments have been working well for your business.
Kind regards,
Team Teya
Reply from Teya
Hi there,
We’re delighted to hear you’ve had a smooth experience with us the last 3 years.
Kind regards,
Team Teya
very good Card Machine
20 May 2026
Reply from Teya
Hi Farman,
We’re pleased to hear you’re happy with your card machine and the service provided.
Kind regards,
Team Teya
Reply from Teya
Hi Nidhiben,
Thanks for sharing your experience. We’re pleased to hear you’ve found our service quick and efficient.
Kind regards,
Team Teya
Reply from Teya
Hi there,
We’re pleased to hear everything has been running smoothly for you and that you’ve had no problems with Teya since getting started.
Kind regards,
Team Teya
Excellent company.....can't fault them
18 May 2026
Reply from Teya
Hi Sandra,
We appreciate your feedback. We’re delighted to hear you’ve had such a positive experience with our service.
Kind regards,
Team Teya
Best card reader
Best card reader. Worked 99% of the time on 4g.
Very happy with the performance , with this machine
16 April 2026
Reply from Teya
Hi Alan,
Thank you for your feedback. We’re glad to hear you’ve been happy with the performance and reliability of your card machine.
Kind regards,
Team Teya
Great company and fantastic customer…
Great company and fantastic customer service farhan was very friendly helped me out in minutes and my machine terminal arrived next day early. Could not believe how easy it was you will not regret going with this merchant they are one the best i have seen with there technology 😁
11 May 2026
Unprompted review
Reply from Teya
Hi Navinder,
Thank you for your 5-star review. We’re glad to hear Farhan was able to help quickly and that your terminal arrived promptly, making the whole process smooth and easy for you.
Kind regards,
Team Teya
Mohammed provided me with excellent…
Mohammed provided me with excellent customer service this morning. He listened to my queries and not only answered questions within his area of knowledge and experience but also went out of his way to find the answers to other questions. He was friendly, professional and honest, following up our call with an email summarising our conversation, just as he promised. Thank you so much, this was time well spent 😊
15 May 2026
Unprompted review
Reply from Teya
Hi Jan,
Thank you for your 5 star feedback! We’re delighted to hear Mohammed provided such professional and supportive service and took the time to ensure all of your questions were answered.
Kind regards,
Team Teya
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