Outstanding and prompt service. I was very pleasantly surprised how quickly and efficiently my issue was dealt with. Each representative was extremely polite, patient and helpful. If I have one compl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've known Tanya for years, and had not heard of Utility Warehouse until Tanya mentioned she had become a Utility Warehouse Partner I am somewhat resistant to change and all the hassle that I per... See more
Company replied
No problems to speak of. Only complaint is that a repeated request for my electricity meter to be replaced has not been dealt with. A recent contact with the Internet Help Service was excellent. Th... See more
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I was shocked to see how much my broadband had increased. I got through to UW after being pushed back to the beginning three times. The young man was very pleasant but didn’t knock off much (I have... See more
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Company details
- Internet Provider
- Cashback Provider
- Electric Utility Company
- Energy Supplier
- Telecommunications Service Provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.3
Excellent
78K reviews
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The staff I spoke to very efficient and…
The staff I spoke to very efficient and helpful, the only downside was the time waiting for the call to be answered.
28 May 2026
Reply from Utility Warehouse
Hello Jennifer,
Thanks for your feedback. We're glad our team was efficient and helpful.
We apologise for the wait time and are working to improve it.
Take care,
Nin
Reply from Utility Warehouse
Hello Patricia,
We appreciate your feedback! We're so glad our team was helpful.
Thanks and take care,
Nin
Reply from Utility Warehouse
Hello Mrs Toogood,
We appreciate your kind words! We're glad our team was helpful.
Thanks and take care,
Nin
Just when you thought it couldn't get any worse. UW never fails to amaze me with their incompetence.
FOURTH REVIEW.
Oh dear, oh dear. The lunatics have finally taken over the asylum. After my last review, I received an answer from someone who had at least half a brain cell, and it seemed that we were making progress. I responded and gave the required information, this was on 5 May. I am awaiting further developments.
Then comes today's missive saying that they had tried contact me "several times" over the last 2 weeks and couldn't. They have now closed my complaint. They haven't, no emails, no phone calls, no texts no Whatsapp, nothing . I dont have an ouija board so if they have used this medium I wont have received it.
I have asked for evidence, and wait with bated breath to see what emerges from the neanderthals next. Fairy tales seem to be the order of the day.
My complaint will only be resolved when I say it is.
How can it be resolved when the point at issue is that my smart meter has only sent 2 readings since 19 March, and, coincidentally, these 2 readings miraculously appeared each day I made a TP review. But I dont believe in coincidences.
19 March was the last concrete reading and we are now close to the end of May.
How, therefore, is it resolved when there are still no readings.
Stop treating me like an idiot, and get this sorted, please.
My next move will be to ask for an internal review, and then the relevant Deadlock Letter to send my complaint to Ofgem.
28 May 2026
Unprompted review
Reply from Utility Warehouse
Hello Enid,
Thanks for bringing this to our attention. I am very sorry to hear about the breakdown in communication and the frustration of having your complaint closed under the impression that you hadn't responded.
I have reached out directly to the advisor who sent that email and explained that you did respond with the requested information on the 5th May. While your email wouldn't have gone back directly to that specific advisor's inbox, it went into our system, and someone else should have picked it up and uploaded it to your file.
Given the current status of your complaint and the ongoing smart meter reading issues, it would be best to call our team directly on 0333 777 0777.
Please request for this matter to be escalated; the agent will be able to transfer you over to a member of our escalations team who can take full ownership of this, look into the missing readings, and get everything resolved for you properly.
Thanks and take care,
Nin
The Utility warehouse services are…
The Utility warehouse services are absolutely wasteful and their broadband offerings full broad band but no network in home always need to their customers service and they take phone absolutely one hour to 2 hours their services are absolutely horrible ….
28 May 2026
Unprompted review
Reply from Utility Warehouse
Hello Jaison,
Thanks for taking the time to share your feedback. I'm sorry to hear about the ongoing frustration you've experienced with your broadband connection and the unacceptably long wait times to reach our customer service team.
We want to make sure your in-home Wi-Fi network is running as it should be without you having to constantly chase us. Please call our technical support team directly on 0333 777 0555 at your earliest convenience. This line will get you straight through to our technical specialists who can test your connection and help resolve these signal issues for you.
Take care,
Nin
Reply from Utility Warehouse
Hello Janet,
Thank you for sharing your rating with us and the trustpilot community.
Take care,
Nin
Reply from Utility Warehouse
Hello Stuart,
Thank you so much for taking the time to leave us a 5 star rating. It’s much appreciated.
Take care,
Nin
I’ve had the pleasure of connecting…
I’ve had the pleasure of connecting with Renata Green through networking and found her to be professional, friendly, and very knowledgeable in her field. She clearly understand her industry and brings a positive, approachable attitude to every interaction. Highly recommended. Renata has also saved me and my family money by switching over to UW
3 April 2026
Unprompted review
Reply from Utility Warehouse
Hello Elanor,
We are so pleased to hear about your positive experience and that you found our partner to be professional and knowledgeable. It's wonderful that we could help you and your family save money.
Thank you for your kind words!
Nin
There was a problem with the meter…
There was a problem with the meter reading going past 99999 but it was sorted
28 May 2026
Reply from Utility Warehouse
Hello,
We appreciate you sharing your experience. We are glad the meter reading issue was resolved.
Thanks and take care,
Nin
What a helpful man this was normally…
What a helpful man this was normally with other companies they can’t wait to get rid of problem as quick as possible but kept on going through the problem showing me through the process made it a good experience now it’s sorted and feel very happy
28 May 2026
Reply from Utility Warehouse
Hello Linda,
We are so pleased to hear that our team provided such a helpful and thorough experience. It's wonderful that we could guide you through the process and resolve your issue.
Thank you for your kind words!
Nin
Brusque, unempathetic service
Have been a customer for a long time so didn't think of any other provider when needing to upgrade my mobile urgently. Strongly regret this.
Call wait time was long, when finally connected to advisor their phone manner was woeful - brusque and unhelpful. Informed me there were no phones in stock till monday so I'd need to call again. No effort to help, no apology I'd wasted my time on hold, no empathy. Worse when I said I was not finding their manner helpful and asked to speak to another advisor. Advisor became argumentative. Informed me they hadn't been aggressive etc so what was the problem.
Worse, when I called back to make sure my complaint was logged was informed that UW has not been supplying phones. I'm at a complete loss to understand why this isn't made clear on UW website. Why on earth would UW let your customers waste their time?
I'm currently questioning the wisdom of using UW for my other utilities.
28 May 2026
Unprompted review
Reply from Utility Warehouse
Hello Stella,
Thanks for bringing this to our attention. I'm sorry to hear about your experience and the unhelpful manner of the advisor you spoke with, especially as a long-standing customer looking to upgrade your mobile urgently.
There is currently a hold on mobile upgrades, and the advisor should have clearly explained this to you and offered to call you back on the 1st June to discuss your options. It is incredibly disappointing that this wasn't made clear, and that you were instead met with an argumentative attitude when you asked for help. Please rest assured that this will be picked up internally with the team members involved.
We take your feedback seriously and want to make sure your future interactions with us are much better.
Thanks and take care,
Nin
I’ve been with the company for 17…
I’ve been with the company for 17 years. Still happy to recommend them!
Any problems, issues whatever are sorted.
Costs of utilities always been acceptable the more you buy percentages of discount.
Always polite when answering the phone, any queries sorted if they are unable to help they will organise a chat with someone who can.
21 May 2026
Reply from Utility Warehouse
Hello Lyn,
We truly appreciate your 17 years of loyalty and your positive feedback. It's wonderful to know that we've consistently met your expectations regarding problem resolution and acceptable utility costs. We're also glad our team has always been polite and helpful.
Thank you for recommending us!
Nin
The contact options were clearly marked…
The contact options were clearly marked on website.
I chose to talk by phone. Took a little time to explain problem.
Member of staff made big effort to direct problem to correct dept and find a solution
On phone, staff confirmed I was happy with solution
Staff member called me to inform of alternative solution and confirm that was acceptable.
All time consuming but able to talk and find a satisfactory outcome.
21 May 2026
Reply from Utility Warehouse
Hello Fiona,
We are so glad to hear our team provided excellent support and worked diligently to find a satisfactory solution for you. We appreciate your patience and feedback.
Thanks and take care,
Nin
Reply from Utility Warehouse
Hi David,
Thank you so much for taking the time to leave us a 5 star rating. It’s much appreciated.
Take care,
NIn
The people that I talked to were polite…
The people that I talked to were polite and helpful. The only thing that was not that good was the long wait to get through.
21 May 2026
Reply from Utility Warehouse
Hello,
We appreciate your feedback. We are glad our team was polite and helpful. We understand your wait was long and are working to improve.
Thanks and take care,
Nin
EV tariff not available yet
The UW website explains how to change to an EV tariff. I followed the instructions and spoke to Richard, who tried to do it for me and soon found out that he couldn't. UW has implemented a new system, moved me on to it and it won't allow me to do one simple thing - change to an EV tariff. Did this not feature in the testing? How long will it be before the new system is completely functional? I wrote and implemented computer systems in the 1970s. When a basic feature failed, we fixed it.
21 May 2026
Reply from Utility Warehouse
Hello Kevin,
Thanks for taking the time to share your feedback. I'm sorry to hear about the frustration this has caused, and I completely understand how disappointing it is to be unable to switch to the EV tariff right now—especially when you are ready to make the move and following the instructions on our website.
The issue is centered around our ongoing migration to a brand-new billing system. While your account has already been moved across, the EV tariff capability hasn't been fully integrated into the new platform just yet. Our technical teams are actively working on getting this added as a priority.
I know this is far from ideal, but please rest assured that the team will be in touch with you directly as soon as they are able to move your account over to the EV tariff.
Thanks and take care,
Nin
Very pleased with Utility Warehouse…
Very pleased with Utility Warehouse their service is excellent and reasonable prices.
20 May 2026
Reply from Utility Warehouse
Hello Jo,
We appreciate your wonderful feedback! We are so pleased you find our service excellent and prices reasonable.
Thanks and take care,
Nin
Very easy to get in contact with and…
Very easy to get in contact with and very clear about the products they offer
28 May 2026
Reply from Utility Warehouse
Hello David,
We appreciate your feedback! We're glad we were easy to contact and clear about our products.
Thanks and take care,
Nin
Getting good advice and cheaper bills…
Getting good advice and cheaper bills by using the UW cash card. A brilliant service all round.
21 May 2026
Reply from Utility Warehouse
Hello Brian,
We appreciate your fantastic feedback! We're glad you're getting great advice and saving on bills with our cashback card.
Thanks and take care,
Nin
Excellent service and great savings!
Excellent service and great savings!
I switched my gas and electricity to Utility Warehouse 3 months ago. The switchover was completely seamless with no service dropouts. My first bill was exactly what was quoted, and saving money by bundling everything together has been fantastic. Highly recommend!
28 May 2026
Reply from Utility Warehouse
Hello,
We're so pleased to hear about your switch and the great savings you've experienced by bundling your services.
Thank you for your recommendation!
Nin
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