Octopus Energy Reviews 802,883

I recently moved into a new property where the gas wasn’t on. Arjun and Claire went above and beyond to ensure my gas supply was on within the hour. Thank you guys so much, nothing was too much trouble and they ensured to follow up with me to make sure it was set up. I’ve been with octopus for many years now and never had any issues. The customer service was fantastic and they solved the issue for me.

Simply excellent!

Ashlee was Extremely knowledgeable and personable. I was so impressed I’ve just referred my sister to Ovtopus

Harry is the gentleman I spoke too he made it so easy for me to sort out my new Tariff
Great job
Thank you !!

Accessible for Deaf with BSL customer.

I was able to speak direct to Customer Service via SignVideo set up by Octopus Energy. This allow me to feel less disadvantage when come to "telephone".
Well done to Octopus Team.

Talking to a nice person rather than sending a long email.

I honestly don't know how you get so many high ratings?
I was being over charged from Nov 25 - Feb 26, single person living in a 2 bedroom flat. Countless emails and phone calls and kept saying 'do a creep test' done it four times and was advised because it did not change there was no fault. Martin Lewis released and article to say that smart meters would be resetting by 27th Feb and all of sudden my prices dropped? Must of been magic. There is now two people in the flat and my bills are down by £40 a month when i was being charged over £100 a month for electricity alone. Had an email today to say bill was going up again, no thank you. Spoke about a refund and again staff spoke over the top of me, he said as no fault to the smart meter then tough.

Very helpful and polite

Josh understood the issue and fully explained the position to enable me to make my decision

Excellent service, so simple and easy to switch and friendly staff.

I'd seen the press on forthcoming 'price hikes' on gas and electric so called Octopus for advice. Spoke after a very short wait to Marcus who was really helpful and got everything sorrted for me in a few minutes - great customer service !

Made the whole process very simple and easy. Explained everything and followed it up quickly

Super helpful on every point I required

What made my first contact with octopus energy so easy was Eve. Not only was she pleasant and patient with my enquiry she made the experience easy!

Lerato was easy to talk to, gave me the answers, l needed when questioned. without feeling rushed or silly.

I like Octopus Energy especially because of the excellent customer service they provide. It is easy to get in touch and you actually talk to a polite human being not a remote tick box or AI voice! That is one of the reasons I recommended my son to them. You also know where you are when it comes to the detailed info in the billing
It is clear and concise. Thank you Octopus Energy.
Evelyn Barry

Very helpful and solved my question straight away. Very friendly and cheerful .

Great conversation with Charlotte, she was really helpful and great service! Really happy to be apart of octopus energy now 😀

Had a lovely experience with the call handler satish. He was very helpful and explained everything in detail. I throughly recommended switching to octopus.

It is still great to be able to converse with a customer adviser after only a very brief wait on the phone.
Jo was excelllent throughout the call,polite, helpful and patient, Thankyou so much a very satisfied consumer.