Everi Bewertungen 744

Evri has lost my parcel. I had to refund the buyer as they had paid for the item and delivery. I have rang evri to tell them this and they said sorry we can't refund you anymore as the buyer is nothing to do with us. Now I have lost my item and money for it because of evris incompetence. Obviously I had to refund the buyer as it wasn't their fault but now I have lost the parcel and payment

Having ordered from a company my goods were delivered by Evri. They arrived with the packaging damaged and when I opened up the box the inner packaging was damaged and when I took out the item it was also damaged. The items were sent back via the courier Evri. How can their staff be so unconcerned regarding the items they carry. Somebody needs to lose their job.

Ordered a shark fan from QVC which was due to be delivered today . So this afternoon EVRI turned up , threw 2 parcels at my doorstep , rang the doorbell and got into his car as fast as he could . When I opened the door I found only the 2 parcels , but he was also due to deliver the Shark fan which he didn’t actually deliver . When I checked my emails he clearly sent a message saying that the Shark fan was delivered and left on my doorstep . Except it wasn’t ! So I managed to stop him from driving off and asked him about the fan . He said that he definitely delivered it and when I disputed that he suddenly said he didn’t understand English and just drove off ! Have contacted QVC and asked for a refund as from previous experience there’s no way it will be delivered . Have also reported the item as stolen .

Although I would never willingly use Evri, I have had them “deliver” parcels to me 10+ times since some companies seem to continue to use them.


Out of those times, not once have they actually succeeded in delivering to me. Most of the time, the package ends up at another door in the building despite it being clearly numbered. I assumed the drivers were just lazy and didn’t want to use the stairs, but as it turns out, they are just completely incompetent. This time, they delivered to a completely different building despite it being obviously numbered, and left the parcel on a busy street, where it has now disappeared.


I might have thought that I was just unlucky, however, my family have had a package delivered to a neighbour’s garage, with the photo only showing the floor as proof of delivery, as well as another being delivered 80 miles away to some completely random village.

How can they be so consistently awful yet continue to operate?

I encourage Evri to take legal action against this company as it's transparent passing-off. Check the website - it's got nothing to do with delivery. I urge TrustPilot to ensure that reviews for the well-known delivery company don't end up here.

I don’t know how this company stays in business, or why. I order several times a week from Amazon who are brilliant. If a parcel is to be delivered by Evri there will a succession of messages saying “delivery attempted” which is always untrue. I have arranged that this carrier is never to be used for my orders.
I write this because today May 24th I found a boxed package that had been thrown over the fence into my back garden which is adjacent to a public footpath. On examination it was addressed to a person 2 miles away and I delivered it myself. The awful point here is not only the delivery to a wrong address bearing no similarity to the one on the box, but the cynical decision to not even leave it at the front door, but to deliberately walk to the back of the house and throw it over the fence. This to me portrays a deliberately aggressive attitude, please all suppliers avoid this company, and customers speak up.

I'm not even sure that Evri is a delivery company. In the last few months their drivers have lost an item, delivered an item to the wrong address and declared that they are unable to find a large detached house.
Worse that useless.

If I could give minus scores I would because Everi are the very worst delivery company I have ever experienced before on now multiple occasions. They have held parcels up in their depos with no explanation when I have paid upfront for an item for next day delivery. Then they have claimed they have tried to deliver said item but they haven’t. When I checked on their own website it told me the item was still in the depo and was held up. The seller would not get back to me, Everi would not get back to me. Then the distributor said I had to wait to get the item to get the refund. All in all it’s been a total failure. The last order was five weeks late and sent to the wrong address and left strewn on their garden.

Absolutely disgusted with Evri and their terrible service. I have lost count of how many parcels have “gone missing” with this company, and at this point I genuinely believe parcels are being stolen. It’s beyond unacceptable.

On top of that, parcels I send out are constantly being returned back to me for no valid reason because of their complete lack of competence and organisation. It’s embarrassing that a delivery company can operate this badly and still be in business.

Customer service is useless, nobody takes responsibility, and every experience with them turns into stress, delays, and disappointment. I would strongly advise anyone to avoid using Evri if you actually want your parcels to arrive safely and on time.

Worst courier company I have ever dealt with.

I wish i can give zero star

I was in no one came but claimed they tried and that I was not in the door camera did not catch them. Liar. Do not use.

I am writing to give feedback about my experience with Evri, and honestly I would rate your service 0 out of 10.

My experience has been extremely frustrating and disappointing. The service has been unreliable, communication has been poor, and I have had to spend a lot of time chasing updates instead of receiving the service I paid for.

This level of service is unacceptable and has caused unnecessary stress and inconvenience. A delivery company should be reliable and trustworthy, but unfortunately my experience has been the opposite.

I would appreciate:

A proper investigation into this issue
An explanation of what went wrong
Steps you will take to prevent this happening again

At the moment, based on this experience, I would not feel confident using Evri again or recommending your service to others.

Worst experience ever with a parcel delivery.
Parcel appears to have been delivered to Evri since Wednesday before. It's Monday today, no delivery, no way of actually speaking to a human rather than a bot about delivery. Keep getting messages promising delivery with false delivery time frame. I think companies and PayPal out to avoid delivery via Evri. Appalling customer service

Simply dreadful delivery company. I’ve waited in nine days for my parcels but nothing but pathetic excuses and lies. If you are a company who sends stuff out or a customer just don’t use them!

My parcel was delivered to someone else I had a photo of my parcel with two other boxes showing a front door which was not my door and it was not familiar to me and being late at night I did not want to walk around village as we have no pavements or street lights. I have just been out to my gate and I have found parcel inside my gate, we have lived here for 48 years and had a delivery a few days ago which was delivered safely I did try to get on line to ring your phone no but it just cuts off, what is the point of putting a phone no on your site that dose not exist or you do not intend to answer just cutting any calls off. I was watching rip off Britton this morning and Evri has had so may complaints and I do think you need to review your contact details to let people know you have no intention of answering your phone,.

Dire service. Cannot meet delivery times due to items just sat in warehouse for days. Customer service no help and just bare face lie.
Stopping purchasing from companies who use this company as you don’t get items on time or even at all.

Everi Deliveries bloody joke,

Can’t get to speak to Anyone, Ezra online chat ridiculous never recognises anything you put on, I have lost to parcels as gone to wrong address, disgusting customer service, I shall stick to Amazon in future don’t have any issues with them, plus you can speak to humans, I wouldn’t even give 1star if there was that option. Stay away from them 😡😡

After several years when receiving deliveries via Evri, my general impression of Evri is to say the least, unimpressed.
This latest one takes the biscuit.
On the latest, the 21st of this month, I received an email saying "We're expecting your Asendia Inbound (Huxloe) parcel". My first thought was "what could it be, I was not expecting anything, so let's wait and see".
On the 23rd, I got "We've got your Asendia Inbound (Huxloe) parcel".
On the 24th; "Your Asendia Inbound (Huxloe) parcel is out for delivery".
Then later; "We've delivered your Asendia Inbound (Huxloe) parcel". in this email was a photo showing a hand holding a parcel with my name and address on it in front of a blue door. My door is red.
I contacted Evri, (not the easiest thing to do), and here is their reply;Dear Sir/Madam,

Thank you for contacting us regarding parcel reference H04QIA0077897359 which you had not received.


"I can confirm we alerted the courier as soon as you raised the enquiry, instructing them to take corrective action and provide us with further details about the delivery of your parcel.

Whilst I continue to look into this for you, could you let me know whether your parcel has been located or not since you raised the enquiry. For example could you check with any other members of your household, neighbours and / or safe places at the delivery address to locate the parcel.

If you still can't find your parcel after taking these steps, please reply to this email and I'll be able to assist further."

I replies saying I had walked along the street Both ways and none of the doors matched the photo.

As of today I still have not received said parcel nor any other email from Evri and I still don't know what is in the damn thing, I cannot find any outstanding orders in my email inbox or bin.

Today I made a report to the police via the Report Fraud website.

Update; Today I got a call from the police who have logged it as a crime but also closed the case.

REPLY FROM EVRI

Can it get any worse.

It would be far easier to admit the package has been lost or stolen due to the incompetence of Evei who have the cheek to call themselvesEvri

Update from Evri

260421-030926

Good morning JEREMY,

I understand this must be incredibly frustrating waiting for progress on your delayed parcel. Below I've added some additional detail that may be of assistance to you.

Can you refund me directly if the parcel isn't found?
Our clients ask that we refund them directly for a lost or damaged item. They will have their own policy of replacing or refunding items with their customers and therefore you will need to liaise with them directly.

I paid extra for next day, can you refund me the postage?
Again this is at the discretion of the company that you purchased the item from so you need to liaise with them directly.

Can I cancel this delivery?
We can only take instruction to cancel delivery from the shipper of the parcel.

Can I change the delivery address?
If you need the parcel redirecting to a different address you would need to contact the sender of the parcel to arrange this.
As soon as there is any further news on your parcel you'll be notified of it's progress. I'm sorry I couldn't help you further at this time.

Kind Regards,
Claire

Evri Customer Services

Help us deliver right first time
Download the Evri app to set up delivery preferences for all of your future deliveries. You can choose a safe place or preferred neighbour and set a pin location. You can also give the driver specific delivery instructions in your own words.

Worst courier service ever, my heart sinks every time I know any of my parcels are going to be delivered by Evri, they are totally unreliable and I’m lucky if I actually receive a parcel from them at all! Customer service is shocking, you literally go round in circles with them! Cowboy, fly by night outfit would score 0 if I could.

I purchased a JVC LT-43CT450 43" SMART FULL HD HDR LED TV via Ebay from the seller SuperRecycle who are based in the Sheffield area.
I paid for this item on the 14th April and a 48 hour delivery, only it took until the 21st April to arrive. The old nut shell about "We attempted to deliver on 20th was a lie.
On inspecting the packaging on the 21st April, I could see a bit of a dent in the box which had a black plastic coating surrounding the box.
Upon further inspection, after opening the box, I saw the television screen was smashed right across the screen, like it had been deliberately stamped on.
The seller "SuperRecycle" assures me, the television was intact when it was handed over to Evri. I contacted Evri and ended up with an AI bot with a set of answers for evey question, and complaint.
When Evri finally responded, it was a total cop out, with the feeble excuse "and these things sometimes happen, you should contact the seller for a replacement or a refund."
This wasn't some accident, where a package has fallen or been dropped when being carried from one place to another, this was a deliberate act of vandalism carried out by one or more Evri distribution centre staff.
I attempted to escalate my complaint, and got the response "Can you give us the tracking number information as we cannot find any link to an actual package? I responded with both the order number, and the tracking number (Order No 07-504-90716) (Tracking No H0017A07173714), Evri then blocked me. Is there no way to add photo evidence on here? I should report thus to the Police, as it is vandalism.