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Wave Reviews 476

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 278 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform easy to use, appreciating its simplicity and cohesive interface for managing finances, tracking expenses, and invoicing. Many highlight the smooth user experience, especially for tasks like creating invoices on the mobile app and organizing transactions. The ability to easily share reports with accountants is also a frequently praised feature. However, some people were dissatisfied with the customer service, reporting difficulties in getting responses and assistance with issues like missing payments or payroll problems. There are also concerns regarding payment processing, with some customers experiencing high fees, extended holding periods for funds, and a lack of flexibility in payment options. Additionally, a few users noted issues with the app, such as frequent crashes on mobile and problems with uploading receipts.

What people talk about most

User experience

People report positive experiences with user experience, highlighting its simplicity, ease of use, and... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers express frustration with issues such as hidden... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report that it is impossible to... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the service as a life saver for small... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise its user-friendliness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was a loyal Quickbooks user for years but needed to make a change that was a simple, user friendly and on the go. One of the primary uses I've found is creating invoices on the mobile app. I'm an on... See more

Rated 4 out of 5 stars

Fairly straight forward to use but still not a seamless transition from Quickbooks. The web app lacks customization on invoices that some of my clients request so I have to get creative with workarou... See more

Rated 4 out of 5 stars

Excellent functionality. Thorough and detailed reporting. Wish there were option for more than one Invoice logo/layout to send to clients (different product focus within same corporation - Quickbooks... See more

Rated 4 out of 5 stars

Overall I like the platform. It is easy to use, and user friendly. It is also affordable compared to QBO. It would be super helpful to be able to attach more than one attachment to a transaction or en... See more


Company details

  1. #21 of 22 best companies in Business to Business Service

Written by the company

More than 2 million small businesses and freelancers use Wave to send invoices and manage accounting and bookkeeping. Award-winning free software, accountant-approved. Plus services for credit card processing and payroll.


Contact info

3.7

Average

TrustScore 3.5 out of 5

476 reviews

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Rated 1 out of 5 stars

I would not recommend trying Wave

I would not recommend trying Wave, and don't fall for the free trial offer. They are not honest. They offered me a trial, and when I chose not to go with Wave and requested a refund, they came up with an excuse for why my two days of Wave testing were not eligible for a refund.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Save money

Save money, I like wave for my small business it keeps my books organized and is a fare price. It has all the tools I need to run my one man show.

May 19, 2026
Rated 5 out of 5 stars

Easy and simple

I have never like Quickbooks, once I found Wave, started with the free version, loved it, and upgraded to the business version. Easy to use, easy to invoice, etc. I still do everything in house, no accountant at this point, Wave is a big reason I'm able to do that so far.

May 20, 2026

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