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TotalAV Reviews 136,822

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 8,414 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user experience, finding the software intuitive, easy to use, and simple to navigate. Many people appreciate how the product runs quietly in the background, effectively protecting their devices without slowing them down. The service is often described as excellent, with consumers noting its efficiency in keeping their computers, tablets, and phones safe and secure. However, some customers also noted issues with the app and pricing. A few people found the installation process confusing, while others expressed dissatisfaction with unexpected price increases upon renewal or being charged for services they did not approve.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers find the software easy... See more

Product

Users describe positive interactions with the product. Many customers praise its effectiveness in keeping... See more

Application

Reviewers mention ambiguous feedback about the app. Some customers praise its ease of use, effectiveness in... See more

Price

People report ambiguous experiences with price. Many customers praise the initial pricing, finding it... See more

Service

Clients share positive opinions on service, often highlighting its ease of use and excellent protection... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Total AV has been my computer security utility for two years now on all my computers. They have provided immaculate protection without interfering in my activities. My desktop which I use as my primar... See more

Rated 5 out of 5 stars

Marvellous piece of software, I was so used to having to resort to Ctrl-Alt-Delete and then again Factory reset and I've had no problems since I uploaded your rescue package. I've had no problems for... See more

Rated 5 out of 5 stars

I've using the program for about 5 years. Not one single issue with malware or viruses. The app blocks site that are potentially a threat. There are other nice features that clean up your system and i... See more

Rated 5 out of 5 stars

Total AV working in the background is better than hiring a fulltime maid! Your background spellcheck is also the tops in correctsing the addled wonderings of an ancient brain! Thanks


Company details

  1. Software Company
  2. Computer Service
  3. Computer Software Store
  4. Software Vendor
  5. VPN Service

About TotalAV

Written by the company

Get Total AV

Award-Winning Antivirus & Security Software

Real-Time Protection from Viruses, Malware & Online Threats

A global security technology company providing hassle free cybersecurity for our users. Premium users can benefit from an extensive anti-malware database which provides advanced real-time protection ensuring full protection from harmful threats and viruses. Our antivirus is trust by millions of people across the globe.

We are one of the fastest growing antiviruses on the planet. Our initial focus was on developing an industry leading antivirus, since then we have developed an array of security tools to provide a fully comprehensive security capable of preventing even the most advanced cyber-crime attacks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

137K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't touch this company with a barge-pole

Don't touch this company with a barge-pole. I accidentally started to install their AV when I touched the screen of my mobile. I stopped before it installed but since then they have been spamming me with emails. A typical one begins:

Hi User,
I'm Lewis, Sales Director at TotalAV.
After speaking with your Account Manager Dean this morning, it was clear how concerned he was about the lack of security on your android device.
He requested I get in contact to help stress the importance of safeguarding your important files, apps and personal data.

As this is my personal mobile, needless to say this is all bs.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT accept their free subscription!

I accepted the free subscription, then after a few months they somehow started deducting $14.95 a month from my google pay without me authorising them. This is rogue behaviour by TotalAV. Of course I asked to be refunded, but they had no intention of refunding, so I went through the process of cancelling altogether. It is fraudulent behaviour withdrawing from accounts without being authorised. Beware!

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY from TOTAL AV

STAY AWAY from TOTAL AV, I had my credit card canceled, lost my cellular service because of Total AV .l bought one service from them and they kept adding more and more and more services and charging me for each one. SAVE YOURSELF ALOT OF GRIEF AND STAY FAR AWAY FROM TOTAL AV!!!

May 15, 2026
Unprompted review
TotalAV logo

Reply from TotalAV

Hello Arnold,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any billing issues you are facing.

To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalav.com/en/trustpilot

Please ensure when completing the form that you copy and paste your review to help us with the investigation.

Kind regards,
TotalAV Customer Care Team

Rated 3 out of 5 stars

The virus protection system seems to…

The virus protection system seems to work well but process of arranging package and cancellations is too complicated. Contact is hard even via online and I never did get a phone number to talk to a human representative. There are different packages which can be deceiving and sometimes out of nowhere a far cheaper deal is offered.

May 27, 2026
Unprompted review
TotalAV logo

Reply from TotalAV

Update 2026.05.28

Hello Brian,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologise for any issues you are facing.

Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.

Kind regards,
TotalAV Customer Care Team

___________________________________________________________

Hello MR BRIAN,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any issues you are facing.

To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalav.com/en/trustpilot

Please ensure when completing the form that you copy and paste your review to help us with the investigation.

Kind regards,
TotalAV Customer Care Team

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