Great option for folks who want to trade in their old phones after upgrading to new ones. Price received for trade in exceeds that offered from Apple and mobile provider where the phone was original... See more
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Review summary
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Easy process from beginning to end. The offer was completed within the expected time frame. When I reached out to see if they received the device, there was a fairly quick response. Truly have no comp... See more
aMaZiNg experience ordering from this seller (Gorecell) on Best Buy Canada!!! the price for this AW S9 45mm GPS was excellent & the quality upon receiving was even more superb (note that it didn't com... See more
I've used GoRecell 4 times now for various sales; smart watch, cell phones, gaming device (rog ally x) and each transaction has been flawless. The customer service is great, from communication... See more
Company details
- #2 of 5 best companies in Cell Phone Store
Written by the company
C'est quoi Go-Recell? Go-Recell vous permet de vendre vos anciens appareils cellulaires d'une manière facile, rapide et sécuritaire. Nous payons pour l'expédition et nous vous payons rapidement. Allez voir la valeur de votre appareil maintenant su...
Contact info
4156B RUE SAINTE-CATHERINE O, H3Z1P4, WESTMOUNT, Canada
- 5144000024
- support@gorecell.com
- gorecell.ca
4.7
Excellent
931 reviews
Asks customers to review
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Replied to 90% of negative reviews
Typically replies within 48 hours
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Excellent service
May 27, 2026
Unprompted review
My experience with gorecell was pretty…
My experience with gorecell was pretty good sold my cell in April and qouted as "mint condition" pretty happy when I receive a full payment. 😀
April 17, 2026
Unprompted review
Bought a Pixel book but unfortunately…
Bought a Pixel book but unfortunately didn't meet my need. Gorecell was there every step of the way to assist. Finally we agreed to return the product and the process was smooth. Will not hesitate to shop with them in the future.
March 26, 2026
Revised
This company responded to my review so rating has changed
Thank you gorecell for confirming a misunderstanding
April 10, 2026
Unprompted review
Samsung flip 6
Shipping was very slow but this was more Canada posts crap service. I ordered a used Samsung flip 6 at a great price. My daughter was very happy with it. Phone was in excellent condition.
March 30, 2026
It's a scam
I went to sell a phone for the price they said they will pay if the phone is like new, but after an hour of driving in heavy traffic when I arrived there they said it's scratched. Because of a small little non remarkable point on the screen, the guy there dropped the price by 42$.
It's a scam they will always find something to drop the price.
April 2, 2026
Unprompted review
Reply from Gorecell.ca
Hi there,
I'm sorry you felt frustrated by the price adjustment after driving over.
When you handed us the phone, our team member gave you an initial “Like New” quote with the screen protector still on, after a quick visual check. He clearly explained that he would need to remove the protector to properly inspect the actual screen, and that any scratches found underneath would change the grading to “Good” condition (which lowers the offer by $42).
After removing the protector, there was a visible nick right in the middle of the screen. Because of its location, the phone can no longer be resold as “Like New,” so the final offer reflected the accurate “Good” condition grading.
We never try to scam or surprise customers with lower prices — we base every offer on what the device can realistically be resold as after full inspection. That’s why we always remove screen protectors and cases during evaluation.
I understand it’s disappointing when the final offer is lower than expected, especially after driving in traffic. In the future, we recommend removing the screen protector yourself before coming in so you can see the screen clearly and we can give you the most accurate quote right away.
If you’d still like us to take another look at the phone or discuss other options, feel free to reach out. We value your feedback and use it to improve how we communicate our process.
Thank you,
Stefan
Always a good and trustworthy experience
Fair, quick and trust worthy every time
March 31, 2026
Unprompted review
I got an iPhone 13 Pro Max refurbished…
I got an iPhone 13 Pro Max refurbished excellent through Best Buy and while I was skeptical about getting it, I wouldn’t lie, I’m actually impressed and glad that I received the phone. Phone works well but I just wish battery health was at a 90%. It’s at an 85%
March 20, 2026
Unprompted review
A great company to deal with, every time.
I’ve sold numerous smartphones and other tech devices to Gorecell over the years, and they’ve consistently been my top choice.
The team is highly professional, courteous, and straightforward to deal with. I’ve never run into any problems during the selling process. On the rare occasions when payment is slightly delayed, they always reach out proactively to keep you updated—you’re never left in the dark wondering what’s going on.
For anyone looking to sell used tech hassle-free, Gorecell is definitely my go-to recommendation. Reliable service every time!
March 17, 2026
Unprompted review
They did not email or notify me if my…
They did not email or notify me if my order came in or not. And I cannot track my order.
February 23, 2026
Reply from Gorecell.ca
Hello,
We're sorry to hear about the issue with notifications and tracking.
That said, I see that your order was placed with us, but through the Best Buy Marketplace, not directly on our website. That means all emails, confirmations, and tracking updates are handled and sent by Best Buy.
Best Buy normally sends email confirmations automatically for every order, so the messages might be in your junk/spam folder, or there could have been a typo in the email address entered during checkout.
Please contact Best Buy customer service directly—they can check your order status, provide tracking, and help with any notification issues.
If you have any questions we can assist with on our end, feel free to reply.
Thanks,
Stefan
Prompt & Accurate
I ordered it on a Saturday and the device was delivered on Wednesday in perfect order. Very happy with the service.
February 23, 2026
Excellent phone condition but no charger
Received the phone in excellent condition. However, I didn't know that it is not a full box package and there was no charger included. Would have been better if they include in the description what will be included in the package and if there is anything not included like the charger.
February 23, 2026
One of the best experiences!
This is one of the best experiences I have had with a company in quite a while. I was given the money that I had asked for, in return of my old phone, without any issues. Excellent service! Would completely recommend them!
February 26, 2026
Unprompted review
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