I have been a Fizz customer now a little over a year. I have never had a service issue. I have really had quite a positive experience. The perks are fabulous and the change over was simple
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If you’re the type that can self-serve online when you need something, this carrier is awesome. And the loyalty perks are great too. Good price good reception/services, good plans and policies. Even w... See more
New to Fizz and I must say that as of now, I am very satisfied and found the process of registering with them was flawless !
They say something’s are too good to be true. Fizz has time and time again disproved this theory and has exceeded my expectations of what a cellular company should be capable of. Awesome perks, gre... See more
Company details
- Telecommunications Service Provider
- Internet Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Sign up for affordable cell phone plans and fast home internet with Quebec's newest internet and mobile service provider.
Contact info
Canada
- fizz.ca
4.4
Excellent
1K reviews
Replied to 7% of negative reviews
Typically replies within 48 hours
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The best mobile service provider and…
The best mobile service provider and the most affordable plans ,have ever used, thumbs up to Fizz and continue giving us the best,I really appreciate.
May 28, 2026
Unprompted review
So far my experience with Fizz has been…
So far my experience with Fizz has been very good. The web site is effective and efficient and the values expressed by your policies are exemplary.
May 28, 2026
Unprompted review
Good prices and great features
Good prices
Great option
Amazing sharing data features
May 27, 2026
Unprompted review
Cannot access change my sim
Cannot access change my sim. Just sits there spinning. Tried it multiple times on multiple devices
May 27, 2026
Unprompted review
Reply from Fizz
Hello Frank,
We’re sorry for the trouble. The Change my SIM option should be available in your account under My plans > Manage plan > Change my SIM, so we understand how frustrating it is to be stuck on a spinning page after trying multiple devices.
We weren’t able to locate your account from this review, but our team can still help verify what’s blocking the request and complete the next steps with you. Please reach us via the chat bubble at fizz.ca.
Thank you
The Fizz Team
The pricing
The pricing, the ease of use and its functionality, the ability to manage/change plans as youd like when youd like, the rewards, the constant free mobile data add ons they give or any of the perks, the fact that you CAN'T go over your data and get charged without being aware of it. Setting up a new phone or transferring a number is incredibly user friendly, the incentives to continue using fizz and/or to try and refer someone to use their services oh and the fact that you guys are WAY ahead of other providers in carrying over unused data instead of just resetting it every month I mean all in all I love being with fizz and you guys even have a tv plan if I recall correctly me personally I dont really watch TV but the fact you guys are always progressing and maintain great customer satisfaction are all reasons why I choose to be with you guys and I do tell people in person that they should switch to fizz if theyre looking for a new provider or if they ask about my provider ill always tell them a good chunk of the reasons I listed here as to why they should switch but im not one to send a referral code and whatnot just not really my thing I think it needs to be more organic face to face when explaining why you should choose fizz anyways thats my review keep it up guys 👍 youre killing it out there oh and last thing i got my Samsung s23 refurbished from you guys and its great and the way you can pay for it upfront or add it to the plan also helps and yeah other providers do it but you guys just do it better anyways again thats my review keep doing what youre doing guys 👌
May 27, 2026
Unprompted review
Worth the switch
Been with them for a couple of months now and so far it’s been great. I even signed my son up a week ago. Definitely impressed with price!! Give them a try, you won’t be disappointed.
May 27, 2026
Unprompted review
Service is great
Service is great, coverage is great and the price is unbeatable.
May 1, 2026
Unprompted review
Worst company ever
Worst company ever. We transfered number and removed the credit card on the account and we still got charged the next month. Never give the credit card number to this company.
May 17, 2026
Unprompted review
Reply from Fizz
Hello Mike,
We’re sorry this happened and understand how concerning an unexpected charge can be. Removing a credit card does not cancel a plan, but once a service is officially deactivated, no further monthly payment should be taken. If a charge occurred after your cancellation date, we’ll be happy to review it and correct the situation.
We weren’t able to locate your account from this review, but our team can help verify what happened. Please reach out via the chat bubble at fizz.ca so we can look into this with you.
Thank you
The Fizz Team
User-friendly
User-friendly, easy-to-access information and services. I like the gamification and roll-over features. (One downside, I hope to be able to gift friends data using my iPhone—it freezes and I have to use a desktop for transferring data.)
May 27, 2026
Unprompted review
Attempt #15 of trying to activate a new…
Attempt #15 of trying to activate a new sim but suffering from a poor payment portal and a website full of bugs. The customer support was wholely unhelpful offering vague explanations.
May 27, 2026
Unprompted review
Reply from Fizz
Hello,
We’re really sorry your SIM activation has been this frustrating. After so many attempts, we completely understand why you’d feel discouraged, especially if the payment portal and website didn’t work as expected.
Activating a new SIM should be simple, and we’re sorry the support you received felt vague or unhelpful. We were unable to locate your account from this review, but we’d still like to help. Please reach out to us via chat on fizz.ca so our team can take a closer look at the activation and payment issue.
Thank you
The Fizz Team
Best experience forever with this phone…
Best experience forever with this phone and internet provider 😊
May 27, 2026
Unprompted review
Really like Fizz
Really like Fizz. Great prices, a lot of gig, cool gift and super easy to navigate!
Already referred 4 new person to Fizz and they love it as well!
April 20, 2026
Unprompted review
I recomend to anyone who wants an…
I recomend to anyone who wants an affordable phone an internet solution.
May 27, 2026
Unprompted review
My bonus was never given to me and it’s…
My bonus was never given to me and it’s really hard to get a hold of somebody chat bot sucks
May 25, 2026
Unprompted review
Reply from Fizz
Hello Afzal,
We’re sorry to hear that your bonus was not applied as expected. That’s not the experience we want you to have.
We located your account and reviewed the interactions linked to it. We found only one recent conversation with us, and it was not about your bonus. In that interaction, the chatbot provided the correct information based on the request made.
Fizz bonuses from the My Rewards program must be activated in your account. Once activated, they are applied at the start of your next payment cycle. If a bonus is added during the 3-day freeze period before the end of your billing cycle, it will only take effect on the following cycle.
Our team will reach out to review your bonus and help clarify what happened.
Thank you
The Fizz Team
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