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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making every interaction pleasant and informative. The service is frequently highlighted as outstanding, with many appreciating the personalized approach and efficient resolution of issues, including repairs and order assistance. People are also very satisfied with the products, noting their quality and design. The delivery service is often described as fast and reliable, with many customers receiving their orders quicker than expected. However, some customers mentioned occasional issues with order details, such as receiving the wrong screen protector or experiencing delays in repair estimates. A few people also noted that while the company's service was excellent, there were sometimes communication issues regarding shipping updates from third-party carriers.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the drones,... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the quick, efficient, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and prompt... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy online process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a wonderful experience when visiting the store regarding issues with my DJI Mini 2. That had an expired warranty. One would assume there are no options, right? However, after one phone call... See more

Rated 5 out of 5 stars

Great customer service everytime I come in or call in! My most recent interaction was after purchasing a DJI Neo Motion Kit, I found days later the drone had a flaw in the camera. Called the store &... See more

Company replied

Rated 5 out of 5 stars

My experience with Dr Drone started in 2022 and it has always been great. The employees go above and beyond to give you service, they are always giving you the right information on availability of eve... See more

Company replied

Rated 5 out of 5 stars

The DJI Mini 4 Pro is an exceptional piece of technology - beautifully designed, easy to fly, and it arrived very quickly. I’ve been incredibly happy with the drone itself and the quality of the pr... See more

Company replied


Company details

  1. #1 of 7 best companies in Electronics Store
  2. #1 of 2 best companies in Camera Store
  3. #2 of 13 best companies in Hobby Store

Written by the company

Located in Canada and the USA, DrDrone is a Canadian DJI Authorized Retail Store with a focus on technical support from leading industry experts. We take pride in giving each and every one of our customers industry-leading expertise about all the products we carry. We offer a wide variety of both consumer and professional drones for applications that vary from photography to law enforcement to search and rescue. In addition to our retail drones, the engineers at DrDrone can also build custom drones to design a system specifically tailored to the exact needs of your job.


Contact info

4.9

Excellent

TrustScore 5 out of 5

418 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

East to deal with

Easy to deal with knowledgeable and good pricing.

April 20, 2026
DrDrone logo

Reply from DrDrone

Thank you for the review! If we don't have the answer right away we will make sure to find it for you!

Rated 5 out of 5 stars

Dr Drone (Dartmouth) Provides Great Support

Dr. Drone (Dartmouth) provided excellent support in the repair of my drone that found an affinity for tree branches. The repair (covered under warrantee) was conducted efficiently and professionally.

April 14, 2026
DrDrone logo

Reply from DrDrone

Thank you for the review! Whenever Tree's take a drone out we do our best to get the drone back up in the air!

Rated 5 out of 5 stars

Great service and top rate staff

Had a few pre purchase questions that were answered and ordering was easy and shipping was fast

April 16, 2026
DrDrone logo

Reply from DrDrone

Thank you for the review! even if its 10 years from now please let us know if you have questions! We will be happy to find the answer!

Rated 5 out of 5 stars

Even at a great sale price

Even at a great sale price, the product was as advertised. Factory packaging all the way. All pieces intact and as manufacturer intended. Easy to navigate the site and find what you are looking for. Delivery about as expected. Faster than advertised, which I always expect. Makes the company look good by making delivery before hand. All companies seem to believe that consumers are fools. One down side is the amount of spam coming in. After dropping a grand and then some, I'm not anxious for a shit load of emails asking me to donate more the the company coffers. All in all, excellent.

April 10, 2026
DrDrone logo

Reply from DrDrone

Thank you for the review! We will update your email preferences on our end right away!

Rated 5 out of 5 stars

great experience

The staff is always knowledgeable and very helpful.

April 17, 2026
DrDrone logo

Reply from DrDrone

Thank you for the review!

Rated 5 out of 5 stars

Everything went very smoothly.

Everything went very smoothly including a fast return/refund on a drone wnen I decided I wanted to upgrade to a drone more suitable to my needs and situation. Mini 5 Pro is amazing and so was the customer service. Thanks DrDrone!! 👌👍👍

April 15, 2026
DrDrone logo

Reply from DrDrone

We are glad to hear about how well the drone has been to you! If you ever need assistance please let us know! we can even help with trees & birds attacking your drone!

Rated 5 out of 5 stars

Very helpful and knowledgeable customer…

Very helpful and knowledgeable customer service.
Did what they said they were going to do.
Very good experience.
Will call Dr Drone if I purchase again.

April 10, 2026
DrDrone logo

Reply from DrDrone

Thank you for the review! anytime you need assistance or want to talk drones give us a shout!

Rated 5 out of 5 stars

Great local source for drones, accessories but also expertise

Dr Drone is a superior alternative to buying drones on soul-less, faceless Amazon. Sure everything is almost always the same price, but Dr Drone are a specialized store with staff that cares about the hobby and the enterprise drone industry. The difference between the two is like AI art versus human made art: One is entirely automated, and run mostly outside this country, while the other choice comes with warmth, support and care

I have so far bought a Mini 5 Pro from this store. Initially I was about to order a used drone-only Mini 3 Pro, but realized the RC-N1C that I already had wouldn't work with the Mini 3 Pro: The staff helped me cancel the order with no hard feelings, so when I finally decided to move on the Mini 5 Pro, they're the ones I chose. I also later bought an extra battery, another order that went incredibly well.

Always give a local shop a try before you go for the big box shippers, or even the DJI store. The latter two will never include a hand written thank you note with your order like Dr Drone does!

March 18, 2026
Rated 5 out of 5 stars

My drone repair experience

Hi , you made it nice and easy with the shipping labels, and your 2 follow up phone calls and my drone was repaired and tested,and works great.....and of course a fair price , and Paul was excellent to deal with.......thank you Jorgen Hansen from Richmond B.C.......

March 18, 2026

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