Reasonably easy to navigate the site, the only confusion for me was the way in which all the options kept appearing. Basically I had decided what I wanted and simply wanted to complete the purchase.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been with 1st Central for a while now, and they have never let me down. Every situation I’ve had was handled quickly, professionally, and with great customer service. Their team is always helpful... See more
Company replied
Renewing my car insurance was seamless. It was easy to do online and any queries I had were answered simply and clearly by the agents. They were polite, well mannered and patient. I was very pleasa... See more
Company replied
The company reduced my premium this year which in this industry is very rare. Obviously they care about their customers and take note of clean licences, no previous accidents etc. Recommended to all... See more
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.4
Excellent
184K reviews
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All good with them
May 6, 2026
Quick and easy
May 28, 2026
Easy to use best price
May 21, 2026
Dont like all the upselling and…
Dont like all the upselling and optional extras. The rest of the process was fairly simple.
May 28, 2026
Choose any other company than 1st Central
On May 14th the offer was accepted and today is May 28th and still no money. 4 times I have been promised payment and still nothing! I contacted the complaints team just to be emailed back to say basically if youre not happy contact the omnibus man. Why is it so hard to pay out its not your money. A manager denied payment and nobody contacted me so if i hadn't had moaned YET AGAIN ABOUT LATE PAYMENT HOW WOULD I OF KNOWN? 1 HOUR AND 11 MINS ON HOLD. I LOST 500 DEPOSIT ON MY NEW VEHICLE AS DIDNT GET PAID AND HAD TO HIRE A CAR AS I RETURNED THE ORIGINAL CAR AS I WAS TOLD THE MONEY WOULD BE IN MY BANK. 1 LAST THING TO SAY GOOD LUCK IN COURT AS I RECORDED EVERY CALL LOGGED EVERY CALL AND YOU ARE GONNA PAY. WHAT A CROCK OF ...... MAKE THE LAST WORD UP YOURS3LVES 1ST CENTRAL AS YOU ARE LOSING CUSTOMERS AND WILL DO CONTINUALLY. A VERY VERY UNHAPPY CUSTOMER.
May 28, 2026
Unprompted review
After 2 years 1 year of NCD
Stay clear of 1 st central .
Staff very rude
If you with them for few years you still will get just 1 year NCD.and they just don't understand that 1+1=2
Or they don't want to understand,to rip more money from people
Very disappointed
Shame
May 28, 2026
Unprompted review
I highly recommend 1st Central Car…
I highly recommend 1st Central Car Insurance. They were totally efficient, polite, understanding and kept me informed and updated constantly, if I needed to speak to anyone with any concerns there was a person that I could talk to and not just an answer machine.
March 27, 2026
Unprompted review
Make sure dates are accurate
I was slightly out on the purchase date of my car and when my document was reviewed, I had to pay a large fee for this to be corrected. So the policy didn't work out much cheaper at all, I feel the fee should have been lower considering the change required.
March 30, 2026
May use AI-assist with repliesRead more
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Easy to secure quote and to complete…
Easy to secure quote and to complete booking on line
May 28, 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your feedback! We are glad securing a quote and completing your booking online was easy.
Emily
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