It would help if in the email it said what I used this site for and what I was reviewing. So many things going on with trip, don't recall what used site for. Good site to compare anything for a trip:... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The portal is easy to access. Although I paid $28 extra for any ticket changes on Trip.com, when I accessed my ticket on the SIA website, it didn’t allow me to make any adjustments. I just wanted to s... See more
Company replied
The discount coupons are difficult to use due to the many conditions and restrictions. Promotional campaigns also change too quickly, making it hard to keep track of current travel deals and disco... See more
Company replied
Great application especially for Airline tickets. As you know other applications are also in market some times the prices are less on those usually this is good so u need to check all these things s... See more
Company replied
Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
183K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Affordable price
May 26, 2026
Reply from Trip.com
Hi SYED ALAVDEEN LIYAKATH ALI,
Thank you for providing us with your valuable feedback. We truly appreciate the time and effort you devoted to writing a review for us. At Trip.com, our utmost priority is to deliver the most exceptional deals and offers to our customers. We are delighted to hear that you find our offerings both captivating and cost-effective.
Rest assured, we will persevere in our efforts to enhance our services further and provide even more competitive deals for the benefit of our customers. We sincerely hope that you will continue using our app/website to explore and discover a deal that perfectly meets your needs. Once again, we extend our gratitude for choosing Trip.com, and we eagerly anticipate the opportunity to serve you in the future.
Best regards,
Alexandra
Trip.com
too many emails
May 25, 2026
Reply from Trip.com
Dear Loz,
Thank you for bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Angelina
Trip.com
Perfect day
We had a great day with tour guide Bobo, stated before the day with preparation about time and place to meet, small group of 7 , so almost private.perfect planning for the day and well timed, tour guide was knowledgable, pleasant and informative,
May 28, 2026
Reply from Trip.com
Hi moheb shalabi,
Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon.
Best regards,
Ella
Trip.com
Quick and easy to use
Quick and easy to use. Amazing savings when I have booked train tickets. Looking forward to using it in the future
May 25, 2026
Reply from Trip.com
Hi Caroline,
Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon.
Best regards,
Skylar
Trip.com
Reply from Trip.com
Dear ABDULLAH SHABIB,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. We sincerely apologize for any inconvenience this may have caused. Please note that flight ticket prices can vary due to factors such as market demand, seat availability, and other variables. Consequently, we cannot guarantee a fixed price for tickets, as these factors are beyond our control. We hope you find deals that suit your travel needs.
Best Regards,
Emilia
Trip.com
Reply from Trip.com
Hi BAVLINDA KAUR,
Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon.
Best regards,
Natalie
Trip.com
Reply from Trip.com
Hi Luca Draghetti,
Thank you for your gracious comment. We greatly appreciate your satisfaction with our service. We are committed to providing the utmost customer service experience, and your feedback is of immense value to us. We thank you again for taking the time to provide your positive review and look forward to the opportunity to continue providing great service in the future.
Best regards,
Madeline
Trip.com
Disgusting
Train to skegness may 25th was packed people standing for 2.hours 40 mins in 30+ degree heat with no aircon... The tables was flithy with litter the toilets blocked and smelt so bad... Absolutely shocking train service
May 25, 2026
Reply from Trip.com
Dear Barbara,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
Reply from Trip.com
Hi passenger passenger,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Ellie
Trip.com
Reply from Trip.com
Hi MOHAMMED HUSSAIN AHMED,
Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve.
Thanks again for your feedback, have a wonderful day.
Best regards,
Natalie
Trip.com
Reply from Trip.com
Hi JASON RICASA,
We appreciate you taking the time to offer your valuable feedback to Trip.com. It is our utmost priority to offer our customers the finest deals and offers available in the market, and we are delighted to know that you find them interesting and affordable.
Rest assured, we will persistently work towards enhancing our services and presenting even more competitive deals that cater to our customer's satisfaction.
Once again, thank you for choosing us, and have a great day.
Best regards,
Skylar
Trip.com
I made a fast booking thru Trip.com
May 26, 2026
Reply from Trip.com
Hi Ma Lorelei A Matela,
Thank you for your kind feedback. We are delighted to hear that you are pleased with our service. At Trip.com, our team is dedicated to delivering the best service possible, we truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us.
Best regards,
Skylar
Trip.com
Reply from Trip.com
Hi MERHEMA MAJID,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Angelina
Trip.com
I using this company for last 3 years…
I using this company for last 3 years and enjoying. Flight tickets for good price never had problem with them.
May 25, 2026
Reply from Trip.com
Hi Tomas ,
We appreciate your kind words and are delighted to hear that you are satisfied with our service. At Trip.com, our team is dedicated to delivering the best customer service experience possible, and your feedback is invaluable to us. We eagerly look forward to the opportunity to continue providing you with exceptional service in the future. Thank you for choosing us.
Best regards,
Kaitlyn
Trip.com
Good
Better than booking.com due that stupid app i had to pay 20K extra. The booking was easy and didn’t throw any errors. And payment troubles.
May 28, 2026
Reply from Trip.com
Hi Sneha Tiwari,
Thank you for sharing this positive comment. We are thrilled to learn that you had a seamless booking experience. Our user-friendly application and website strive to offer a wide variety of options to assist you in planning your ideal travel or vacation.
Thanks again for your kind feedback, and we anticipate the opportunity to embark on a delightful journey with you in the near future. Have a wonderful day.
Best regards,
Kaylee
Trip.com
Assuring Customer Service
I was unable to checkin online and had to call. It took few minutes for someone to talk to me. The online platform of the affected airline did not allow me to still checkin. The only choice being at the airport.
After a while, i got a call and it was ffom Trip.com calling to know if i had reached the airport and if i was able to checkin. That was quite pleasant and reassuring.
May 28, 2026
Reply from Trip.com
Hi Veronica,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Emilia
Trip.com
Reply from Trip.com
Hi Dina Baterina,
We appreciate your feedback and are thrilled to hear that you find our APP/Website convenient for our customers. Our team is committed to maintaining this level of service and continuously enhancing it to offer even more impressive deals and offers to our valued customers.
Your ongoing support is highly valued, and we look forward to assisting you on your next journey with us. Thank you once again for choosing us as your preferred option.
Best regards,
Riley
Trip.com
Reply from Trip.com
Hi Sufian Reera,
Thank you for your valuable feedback. We sincerely appreciate the time and effort you took to write us a review. Rest assured, we are dedicated to continuously offering our customers the most interesting and budget-friendly deals in the market. We encourage you to keep using our app/website, as you may come across a deal that aligns perfectly with your needs.
Once again, thank you, and we wish you a wonderful day ahead.
Best regards,
Ariana
Trip.com
Reply from Trip.com
Hi Pooja Pandit,
I sincerely appreciate the time you took to provide this lovely review. It means a lot to us that you shared your experience with our customer support.
Please be assured that we are constantly striving to provide the best possible customer experience to all of our valued customers. Your feedback serves as a great source of motivation for us to continue implementing our best practices and exceeding our customers' expectations.
Again, thank you for choosing our services, and I hope you have a truly enjoyable and fulfilling day.
Best regards,
Riley
Trip.com
Reply from Trip.com
Hi DK,
Thank you for your positive review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction drives us to continuously improve our services. Your ongoing support is greatly appreciated, and we are excited to have the opportunity to serve you on your future journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Ella
Trip.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.