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Snappr Reviews 1,893

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 673 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make photo shoots enjoyable. Many highlight the exceptional service, noting the efficiency and ease of the process, from booking to receiving the final product. People are particularly impressed with the quality of the photos, often describing them as beautiful, stunning, and exceeding expectations, with many appreciating the quick turnaround times. However, some customers were dissatisfied with specific experiences, citing issues such as photographers being late, missing key moments, or producing photos that were considered amateurish or poorly composed. A few reviewers also mentioned concerns about communication, with some finding it nonexistent or reporting that photographers were unprofessional during events.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, particularly photographers, highlighting their... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

User experience

People report positive experiences with user experience, often highlighting the professionalism and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the work, with... See more

Product

Clients share positive opinions on the product, with many expressing delight over the quality of the photos... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian was wonderful at our daughter’s graduation. He spotted her and took lovely shots of her at every angle. He then joined us outside and was very patient with a large group of us. I was so excite... See more

Company replied

Rated 5 out of 5 stars

Snappr is a great option for wedding photographers. I've used the photo service previously for business/office photo shoots, but never for weddings before (let alone my own). Definitely a good call, a... See more

Company replied

Rated 5 out of 5 stars

On very short notice, Snappr found me a photographer who had to cancel but Snappr found me another quickly. Tayeb contacted me and I told him what kind of coverage I wanted. He arrived on time and ove... See more

Company replied

Rated 5 out of 5 stars

Call-out photo shoot service found! We required photos for product data sheets and User's Guides to be completed within 15 days. We found Snappr on an Internet search. They provided a professional pho... See more

Company replied


Company details

  1. #5 of 8 best companies in Photographer
  2. #2 of 3 best companies in Advertising Photographer
  3. #7 of 16 best companies in Photography Service
  4. #1 of 3 best companies in Wedding Photographer

About Snappr

Written by the company

Snappr
Snappr is the one-stop shop for visual content creation, including the largest on-demand photography and photo editing marketplace. Snappr was founded in 2017 and is headquartered in San Francisco, California.
Shoots
Snappr Shoots
Snappr Shoots is a self-service application to book photographers and videographers. Book with as little as two hours notice with access to talented photographers across the world.
I need a photoshoot right now
Enterprise
Snappr Workflows
Snappr Workflows is a SaaS product that enables enterprises to automate their visual content pipelines. This intuitive builder powers growth with scalable visual content, eliminating the need for complex processes.
I have a high volume content need
Editing
Snappr Image Editing
Snappr Image Editing transforms poor-quality marketplace photos into high-quality images. Using advanced editing techniques, Snappr rescues product photos, giving them a polished and professional look that drives sales.
Start a free trial today
AI
Snappr AI delivers high-quality, affordable eCommerce photos by generating product images with real-world accuracy through the collaboration of human and AI intelligence. Brands receive high-impact AI images that can increase conversion rates by up to 10x.
Snappr AI
Try it for free
Need help? Contact our Customer Success Team through our contact page.
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Snappr gives you visual content superpowers

Written by the company

Supercharge your imagery production and build powerful photo and video pipelines that run automatically at scale, with no code required. You can automate it all: trigger workflows from business events, source assets, manipulate your content, and deliver it to its final destination.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Outstanding service

Outstanding service – highly recommend!
This is the third time we’ve booked through Snappr, and once again we were lucky enough to have Stephen as our photographer. He was wonderful as always.
Graduation events are never simple—organising students, staff, and timing can feel like herding cats—but Stephen handles it all with incredible patience and professionalism. He works around the chaos seamlessly and makes the whole process far less stressful.
The final photos were fantastic, capturing both the key moments and some great candid shots that really bring the day to life.
We’re consistently impressed and wouldn’t hesitate to recommend Snappr—especially Stephen!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience!!

The entire experience was amazing!! The photographer helped me with everything, including carrying items, and was willing to go all over the campus for photos. The booking process itself was amazing and the photos were returned fully edited super fast (within 36 hours).

May 15, 2026
Rated 1 out of 5 stars

DO NOT book with this company

DO NOT book with this company. They are a scam! I booked a shoot with when for my daughter’s prom pictures. I made a mistake on the date so I had to cancel and rebook. There wasn’t an option to be refunded, only to receive a gift card. I opted the gift card route. Upon trying to rebook, the original package option was unavailable and I was told by an associate that, that option is only available once which was nowhere indicated while i was booking. I ended up booking another session which was around $83 more pricier than the original option. On the day of prom, the photographer send me a message saying that he will not be available for the shoot. Now I’m left with a gift card which I may never use. This Company is a ripoff and I will bring them to small claims court. Be warned!!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Quick, easy, and excellent

May 16, 2026
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Reply from Snappr

Quick, easy, and excellent is exactly what we aim for every time. So glad it all came together for you!

Rated 1 out of 5 stars

We hired a photographer through this…

We hired a photographer through this app for a small photo shoot for our baby. The photos delivered were so terrible, the photographer literally edited the photos so bad my daughter’s hair was purple!! When we brought it to snapprs attention, they attempted to get the unedited photos (which I guess they would have normally charged for) and the photos were equally as unusable. They refused to give us a refund, rather a $50 credit. Would never use them again.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication, friendly and professional. I was notified of changes to the appointment with changing of the Photographer. It was cheaper than other photographers and the results turned out very good. Allana was my Photographer and I enjoyed working with her.

May 18, 2026
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Reply from Snappr

Great communication, friendly, professional, and results that turned out very well sounds like a wonderful experience. We are glad the whole process felt smooth and that working with your photographer was such an enjoyable experience!

Rated 4 out of 5 stars

Great pics for the price

Our photographer was very patient and accommodating. We met in a park and it was super hot that day. We took photos mainly in shaded areas which left shadows on our faces on most of the pictures so in hindsight, I wish we would have done more covered under the gazebo or in an a more open area. Photos were brightened but no major edits done to them. Overall we got some good pics and received them quickly.

May 19, 2026
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Reply from Snappr

So glad your photographer was patient and accommodating throughout the shoot! We appreciate you sharing that honest feedback about the lighting and shaded areas as it is really useful for helping our photographers make those on the spot calls in tricky conditions.

Rated 5 out of 5 stars

This was a great experience

This was a great experience! They walked me through the entire process I’m start to finish.

March 14, 2026
Unprompted review
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Reply from Snappr

So glad the whole process felt clear and well guided from start to finish. We hope to work with you again soon!

Rated 5 out of 5 stars

Brian was wonderful at our daughter’s…

Brian was wonderful at our daughter’s graduation. He spotted her and took lovely shots of her at every angle. He then joined us outside and was very patient with a large group of us.
I was so excited when I received the final pictures. All our pictures turned out beautiful.

May 19, 2026
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Reply from Snappr

Capturing every angle at graduation and then being so patient with a large group outside sounds like a wonderful session all around. We are so happy the final pictures came out beautiful and that you were excited when they arrived!

Rated 5 out of 5 stars

Drew, wonderful photographer

We had such an amazing experience with our photographer, Drew. From the very beginning, she was warm, organized, patient, and incredibly talented. She captured every special moment so naturally and beautifully, and somehow managed to make everyone feel comfortable in front of the camera.

The photos turned out absolutely incredible — emotional, fun, and full of personality. We will treasure these memories forever. Thank you for going above and beyond and for helping make our celebration so special. Highly recommend!

March 19, 2026
Unprompted review
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Reply from Snappr

It is so wonderful to hear that your photographer made everyone feel comfortable and captured every special moment so naturally and beautifully. We are so glad the photos came out emotional, fun, and full of personality and that the celebration felt extra special!

Rated 5 out of 5 stars

Hugo was absolutely phenomenal from…

Hugo was absolutely phenomenal from start to finish. He was professional, creative, patient, and made the entire experience feel comfortable and natural. The quality of his work exceeded my expectations, and he really paid attention to detail to make sure every shot came out amazing.

He was also very efficient, communicative, and passionate about his craft, which made a huge difference during my graduation photoshoot. The pictures came out incredible, and I truly appreciate how he captured such an important milestone for me.

I would highly recommend Hugo to anyone looking for high-quality photography and a great overall experience. Definitely someone I would work with again!

May 15, 2026
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Reply from Snappr

We are so thrilled your graduation photoshoot was captured so beautifully and that your photographer's creativity, patience, and attention to detail made such an important milestone feel truly special. Congratulations on your graduation and we hope to work with you again!

Rated 5 out of 5 stars

Great service!

The photographer arrived on time, got it done promptly and professionally. Great job!

April 20, 2026
Unprompted review
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Reply from Snappr

On time, prompt, and professional is exactly what we love to hear. Great to know the job was done brilliantly!

Rated 5 out of 5 stars

Great experience

Great experience! Our photographer, Zach did an amazing job and was great to work with.

May 18, 2026
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Reply from Snappr

So glad your photographer did an amazing job and was great to work with. We hope to see you again for your next shoot!

Rated 5 out of 5 stars

Service Executed as Promised

The service was executed exactly as promised. I was able to easily find and schedule a photographer at a reasonable price, and the photographer was wonderful to work with and delivered a quality product. For me, the account manager was, though helpful, a little too pushy. I emailed on my lunch break at work and by the end of the day had 3 unread emails in response. Still, after I spoke with her once or twice I did appreciate her availability and the support.

May 12, 2026
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Reply from Snappr

We are glad the booking process felt easy and that your photographer delivered a quality product as promised! We also appreciate you sharing your honest thoughts on the follow up frequency as that is helpful feedback we will pass along so we can better calibrate our outreach going forward.

Rated 4 out of 5 stars

The photographer Marcel is amazing

The photographer Marcel is amazing! I have used him for about 6 shoots. My concern is that some of the photos he takes are not on my ad. I know he took them because I saw him take specific photos I ask for and double check on his camera view finder to make sure they are what I am looking for. This makes more work for me as in the last shoot I will have to make an 80 mile round trip to retake some pictures for my clients ad and take these photos myself. I want to be clear this is no reflection on Marcel, but who ever he is sending all of his photos to should not use their discretion but forward all the pictures to BaT and let me decide whether I want them in my ad or not.
Best Regards,
John V.

May 12, 2026
Unprompted review
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Reply from Snappr

We are so glad that your photographer continues to deliver amazing work across so many shoots! We are sorry to hear that some of the requested photos have not been making it through to your ad, and we want to make sure that gets sorted properly. Please send us a direct message with your booking details so we can look into the photo delivery process and make sure all your shots get to where they need to go.

Rated 5 out of 5 stars

Professional

Professional, reasonable, and flexible

May 12, 2026
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Reply from Snappr

Professional, reasonable, and flexible is exactly what we aim for every time. So glad the experience hit the mark!

Rated 5 out of 5 stars

I have a lot of Photographer friends…

I have a lot of Photographer friends and people I know however no one could do the work for me on that weekend. so I tried out this Snappr for the first time. I changed my mind and location a bunch of times and a Macky patiently responded to all my request. snappr was also able to provide me last minute an amazing Photographer.. The cost is probably even less than market.. If you need a good Quality photographer anywhere last minute that won't charge you for last minute bookings Snappr is great. . . I would have to say though even though I was going to tell my Photographer when you go to the app, you have to be careful or you can accidentally press tip. Please note this is just a user error, but it does not ask you if you want to confirm after you press OK other than that it was amazing and like I said I would’ve tipped her anyways probably . I highly recommend using their service and will use them again in the future. The app is so cool because you can find a photographer in any city and they will also travel to you so if you want to Beach location or do you want to do a girls photo somewhere they can do that no, I don’t work for them. I just think it was pretty cool experience

May 11, 2026
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Reply from Snappr

So glad Snappr could come through last minute and that the whole experience felt seamless and flexible despite the location changes! We also really appreciate you flagging the tip confirmation flow in the app as that is genuinely useful feedback we will pass along to our team.

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