Hockerty Reviews 22,231

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,419 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and materials. Many people highlight the seamless user experience, from the intuitive customization tools to the easy ordering process, and appreciate the accurate sizing based on their measurements. However, some people were dissatisfied with certain aspects of their orders and the delivery service. Issues included products not matching the visualizer's appearance, unexpected delays in delivery, and occasional problems with the fit or finishing touches of garments.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and fit. Many customers praise the perfect fit, high... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the top quality and... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the intuitive online ordering process... See more

User experience

Clients share positive opinions on user experience. Many customers found the ordering process, website... See more

Delivery service

Customers have ambiguous experiences with delivery services. While some reviewers report prompt delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The online process was great. Good customization tools and a seamless e-commerce experience. My shoes are well made, and the packaging, delivery went off without a problem. I’m not crazy abo... See more

Company replied

Rated 4 out of 5 stars

For beginner to have some tailor-made clothes for best values Unbelievable accurate with the size clothes with just my height and weight on their calculator but make sure to measure yourself... See more

Company replied

Rated 4 out of 5 stars

An overall positive experience. The order was received in a timely manner. I received my order as ordered. It looks nice and fits well and appears to be good quality. I had to take my jacket to a prof... See more

Company replied

Rated 4 out of 5 stars

The white dress shirt I ordered a few months ago was the right fit. All my specifications were met. I had ordered it with a chest pocket, something all my dress shirts have. To my surprise this chest... See more

Company replied


Company details

  1. #6 of 6 best companies in Custom Tailor
  2. #4 of 9 best companies in Formal Wear Store
  3. #47 of 79 best companies in Men's Clothing Store
  4. #2 of 2 best companies in Men's Tailor
  5. #7 of 11 best companies in Plus Size Clothing Store
  6. #3 of 3 best companies in Tuxedo Shop

About Hockerty

Written by the company

Dress the Real You

In a world where the fashion industry forces people to fit into boxes, Hockerty exists to make people feel confident & secure by creating bespoke garments that reflect everybody’s uniqueness

Know more about us


Start designing now

Discover how we bring technology and craftsmanship together

Suits Shirts
Jeans Chinos
Shoes Sneakers

Technology meets craftsmanship

Written by the company

More than 500 fabrics and thousands of design options allow you to create perfect fit garments to your specifications giving you the confidence to take everything on

Look good, guaranteed

We guarantee a perfect fit.

We guarantee a perfect fit.
That’s why more than 350,000 customers have placed their trust in Hockerty so far. Plus, we have a global network of tailors happy to perform adjustments — at your convenience.

Every order you place comes with the assurance of a perfect fit. This means that if a garment doesn't fit as expected, you can rely on our local partners to make the necessary adjustments. If there isn't a partner close to your location, you have the freedom to take your garment to any local tailor, with costs covered by us. On the rare occasion that a garment can't be altered to fit, we will remake it for you until it fits perfectly.

Contact info

4.1

Great

TrustScore 4 out of 5

22K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Favorite dress shirts

I'm an attorney and I order all of my dress shirts from Hockerty. The fabric, styles, quality, and fit are perfect, and I enjoy being able to customize everything. I also own multiple suits from Hockerty which are also great. I will definitely be purchasing more in the future.

May 13, 2026
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Reply from Hockerty

Hello John,

Thank you so much for such a wonderful review. It genuinely means a lot to read that, as an attorney, you trust Hockerty for all your dress shirts and that you are happy with the fabric, styles, quality and fit.

We’re especially glad that you enjoy the customization process, as that is exactly what we want our customers to feel: that each garment is made for them and reflects their personal style.

Thank you also for your continued trust with your suits. We’re truly grateful to have you as a loyal customer and look forward to creating more pieces for you in the future.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Top qualità

May 21, 2026
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Reply from Hockerty

Ciao Tonina,
grazie mille per la sua recensione! 😊

Siamo davvero felici di sapere che abbia apprezzato la qualità dei nostri capi. Ogni articolo viene realizzato su misura con grande attenzione ai dettagli, quindi leggere commenti come il suo ci rende molto orgogliosi.

Grazie ancora per la fiducia e benvenuta nella community Hockerty!

The Hockerty team

Rated 1 out of 5 stars

It doesn’t fit

It doesn’t fit, the cut of aweful, the color doesn’t look at all what I saw online, and the fabric is so rough and itchy. I hate it and am not even going to wear it.

May 20, 2026
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Reply from Hockerty

Hello Joel,

I’m truly sorry to read how disappointed you are with your order. I completely understand how frustrating it must feel to receive a garment that does not fit properly, has a cut you dislike, and whose color and fabric are so different from what you expected online.

We put a great deal of care into creating each made-to-measure garment, so it is very upsetting to hear that the final result left you feeling this way. Your feedback regarding the fit, fabric texture, and color representation is something we take very seriously.

I’m going to personally review your case with our team and contact you directly to better understand what happened and see how we can make this right for you. We genuinely appreciate you taking the time to share your experience, even under these circumstances.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Very good coat

Very good coat I’m bit vertically challenged so off the shelf are too long this fits perfect, looks the part very good quality really pleased

November 22, 2025
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Reply from Hockerty

Dear David,

Thank you very much for your fantastic feedback! 😊 We’re delighted to hear that your coat fits perfectly and that you’re so pleased with the quality.

At Hockerty, we believe everyone deserves clothing tailored to their unique proportions — especially when off-the-rack options just don’t work properly. It’s wonderful to know your custom coat looks great and feels just right for you.
We truly appreciate your trust and hope to create more perfectly fitting garments for you in the future!

The Hockerty team

Rated 1 out of 5 stars

Received order

Received order - was at least two sizes too small. No way can a tailor fix. Will not refund my $$$

May 20, 2026
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Reply from Hockerty

Hello Keith,

I’m truly sorry to hear that the sizing of your order was so far from what you expected, and I completely understand your frustration, especially if the garment cannot realistically be adjusted by a tailor.

This is clearly not the experience we want any customer to have. As all of our garments are made to measure, we always aim to ensure the fit and final result meet expectations, so I sincerely regret that we fell short in your case.
I will personally review your order and the communication regarding your request, and I’ll contact you directly to better understand the situation and find the best possible solution for you.

Thank you for taking the time to share your feedback.

The Hockerty Team

Rated 5 out of 5 stars

Im a big guy

Im a big guy. Tall guy. When I found out I could get a made to measure Blaser. I jumped at the chance. With many styles and fabrics and layouts to choose from I was over the moon. So I put in the measurements choose my fabric and style sat back and wated and wated and wated. Chap Chap. Its arived. Well Packaged with tender care. Now it's opened. Now it's on me. Wow im totally in love. For the money I couldn't be happier. Craftsmanship and attention to detail is spot on. I thank you so much Hockerty. I will be back. 5star All Round.

May 27, 2026
Unprompted review
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Reply from Hockerty

Dear Graeme,

Thank you so much for this amazing review! 😊 Reading your message truly made us smile.
We’re especially happy to hear that you finally found a blazer made to fit you exactly the way it should. At Hockerty, we strongly believe that style has no standard size, and every person deserves clothing that fits perfectly and makes them feel confident.
It’s wonderful to know you enjoyed the whole experience — from exploring all the fabrics and customization options to finally receiving and wearing your blazer. Your comments about the craftsmanship, attention to detail, and overall value mean the world to our team and our tailors.

Thank you again for your trust and enthusiasm. We’ll be absolutely delighted to welcome you back for your next custom piece!

The Hockerty team

Rated 5 out of 5 stars

Great fit

Great fit, just make sure to buy well ahead of when it’s needed

May 20, 2026
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Reply from Hockerty

Dear Jo,

Thank you for your review! 😊 We’re very happy to hear that you were pleased with the fit of your garment.

And thank you as well for mentioning the importance of ordering ahead of time — that’s very valuable advice for custom-made clothing. Since each piece is crafted individually, we always want to ensure enough time for tailoring and delivery so every detail is just right.
We truly appreciate your trust and hope to create another perfectly fitted piece for you soon!

The Hockerty team

Rated 5 out of 5 stars

First Rate

Great fit, fast delivery, great range of fabrics and styles

May 12, 2026
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Reply from Hockerty

Dear William,

Thank you so much for your great review! 😊 We’re delighted to hear that you were happy with the fit, the fast delivery, and the wide selection of fabrics and styles available.
At Hockerty, we love giving our customers the freedom to create garments that truly match their personality and fit perfectly. Your feedback means a lot to us!

The Hockerty team

Rated 5 out of 5 stars

Great quality and fit

Great quality and fit of clothing with (relatively) quick shipping considering the custom nature of the clothes. Good value all around.

May 14, 2026
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Reply from Hockerty

Dear Jeffrey,

Thank you very much for your kind words! 😊 We’re thrilled to hear that you’re happy with the quality and fit of your garments, and that the shipping time met your expectations despite the fully custom-made nature of each piece.

At Hockerty, every garment is crafted individually for each customer, so it means a lot to know you felt the overall experience delivered great value. We truly appreciate your trust and hope to create more custom pieces for you again in the future!

The Hockerty team

Rated 5 out of 5 stars

Wide choice or material and options, good quality

Material choice was wide ranging and what you saw on the screen was ewxactly what gets delivered. Taking time getting your specific measurements is worthwhile. I have an 'old mans egg shape' and my 3 piece suite fitted exactly. The price was fair for what I ordered, but the fit guarantee takes the online gamble worry away. My order was delivered on time. Overall, I am very pleased with Hockerty, and will most likely re-visit them in future.

May 16, 2026
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Reply from Hockerty

Dear Paul,
Thank you so much for taking the time to share such a detailed review! 😊

We’re truly delighted to hear that your 3-piece suit fit you exactly as expected and that the whole experience — from choosing the fabric to receiving your order on time — met your expectations.
Your comment perfectly reflects what we strive for at Hockerty: giving every customer, regardless of body shape or size, the opportunity to wear garments that truly fit and represent them. We especially appreciate your mention of the fit guarantee and the value of taking accurate measurements — it really does make all the difference with made-to-measure clothing.
It means a lot to know that the online experience felt trustworthy and worthwhile for you. We’ll be very happy to welcome you back again for your next custom piece!

The Hockerty team

Rated 5 out of 5 stars

Great

Great. Thank you.

May 19, 2026
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Reply from Hockerty

Hi JS,

Thank you so much for your review!

Simple and positive — we love to hear it 😊 We’re really happy that you had a great experience with us.

Thank you for your trust and for being part of the Hockerty community!

The Hockerty team

Rated 3 out of 5 stars

Deceivers was great

Deceivers was great. The pricing was a little more expensive that what I would have liked to have paid. Quality was ok although there were some issues with visible stitching. The measurements were a little incorrect however it was a good gesture to pay for 25% to have it altered by a tailor, however I didn’t take that offer up and had it fixed out of my own pocket.

May 16, 2026
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Reply from Hockerty

Hello SP,

Thank you for sharing your experience so openly. I’m glad to read that there were some positive aspects, but I’m sorry that the final result did not fully meet your expectations, especially regarding the visible stitching and the fit.

You are right that these details matter, particularly with made-to-measure garments. I also appreciate your fair comment about the alteration contribution, even if in the end you decided to handle it independently.

We take your feedback seriously and will use it to keep improving both our quality control and the final fit of our garments.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Seamless Quality, perfect fit.

Guided through the sizing process perfectly and the finished article was outstanding. Would recommend to anyone I know.

May 15, 2026
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Reply from Hockerty

Hi Robb,

Thank you so much for your fantastic feedback!

We’re really happy to hear that the sizing process guided you smoothly and that you were impressed with the final result. Creating perfectly fitting made-to-measure garments online is exactly what we strive for, so your words truly mean a lot to us.

And hearing that you’d recommend us to friends and family is the best compliment we could receive 😊

Thank you for being part of the Hockerty community!

The Hockerty team

Rated 5 out of 5 stars

All Top

Will be back...

May 15, 2026
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Reply from Hockerty

Hi Oliver,

Short and sweet — we like that 😊

Thank you for your trust! We’re delighted to hear you’ll be coming back, and we’ll be ready to create your next made-to-measure piece exactly the way you want it.

See you again soon and welcome to the Hockerty community!

The Hockerty team

Rated 5 out of 5 stars

The customization is on point

The customization is on point , the suits was delivered after a mounth , fits perfectly for the price it is a very good deal . Where i live a suit like this would have costed me about 1k i got it for 400

May 15, 2026
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Reply from Hockerty

Dear Raphael,

Thank you for sharing your experience with us!

We’re thrilled to hear that you enjoyed the customization process and that your suit fits perfectly. That’s exactly what made-to-measure is all about — getting a garment designed specifically for you, at a fair price and without compromising on quality.

We also appreciate your patience with the delivery time. Since every piece is handcrafted from scratch according to each customer’s design and measurements, it takes a bit longer than off-the-rack fashion, but we’re so happy to know it was worth the wait.

Knowing that you received a suit comparable to what would cost much more locally truly means a lot to us. Thank you again for your trust and welcome to the Hockerty community!

The Hockerty team

Rated 5 out of 5 stars

Really positively surprised!!

I was pleasantly surprised by the shopping experience. The site is incredibly detailed and varied. It allows for a lot of customization. Of course, you have to take your measurements carefully, but once you do, they're saved in your profile. The quality of the tailoring is impeccable, as are the fabrics. The new "virtual fit" feature (applying the garment to a photo of yourself) is brilliant and very realistic. The after-sales service, with the option of altering the item or having it remade, is very reliable. A truly excellent site!

May 26, 2026
Unprompted review
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Reply from Hockerty

Dear Giorgio,

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the entire experience, from the level of customization on our website to the final quality of your garments.

You perfectly captured what Hockerty is all about: creating truly made-to-measure clothing that reflects each customer’s unique style and fit preferences. We’re especially happy to know that you found the Virtual Fit feature realistic and useful — our team has worked hard to make the online tailoring experience as intuitive and reliable as possible.

It also means a lot to hear your positive feedback about our fabrics, tailoring quality, and after-sales service. Our goal is always to make sure every customer feels confident and satisfied with their custom garments.

Thank you again for your trust and for being part of the Hockerty community!

The Hockerty team

Rated 1 out of 5 stars

Rubbish Experience! Stay away

Rubbish Experience!

Their suits are made on the large side, and really dont fit that well. They will only cover the cost of a tailor up to 25% which isn't a lot when every part of the suit needs to be remade.

Then they offer to remake it for you, which i optd for, took much smaller measurements than the website instructions and it still came out too big in area's. 2nd time around they wont cover the tailoring cost and give you a store credit...

Wouldn't recommend, for the amount of time wasted and money spent altering the suit, you're better off going to somewhere local...

The team just stopped responding and some reason i can no longer access my Hockerty account

May 26, 2026
Unprompted review
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Reply from Hockerty

Hello,

I’m very sorry to read about your experience, especially as the suit was purchased for a wedding. I completely understand how frustrating it must be to go through the fitting process, request a remake, spend additional time and money on alterations, and still feel that the final result is not right.

I’m also concerned to read that you feel our team stopped responding and that you can no longer access your Hockerty account. That is something I want to review personally, as communication should never leave you feeling abandoned after an issue like this.

I will look into your case directly with our customer care and production teams and contact you personally to understand what happened and what we can do now to offer a proper solution.

Please accept my sincere apologies for the time, inconvenience and disappointment caused.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Quick and professional service

Quick and professional service , delivering a quality product

May 18, 2026
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Reply from Hockerty

Thank you so much, Al! We’re delighted to hear that you appreciated both the professionalism of our service and the quality of your garment.

At Hockerty, we work hard to create made-to-measure pieces that are crafted with care and delivered as smoothly as possible, so your feedback truly means a lot to us.

We hope you enjoy wearing your custom piece for many years to come, and we’ll be here whenever you’re ready to design your next one 😊

The Hockerty team

Rated 5 out of 5 stars

First suit, won't be the last

This was my first full suit from Sumissura and it came out absolutely beautiful! The fabric is perfect for business meetings in hot countries and the fit is spot on. Shipping was so fast and they kept me informed every step of the way.

January 30, 2026
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Reply from Hockerty

Hi Jessica,

Thank you so much for sharing your experience! We’re thrilled to hear that your first full suit from Sumissura turned out absolutely beautiful and that the lightweight fabric worked perfectly for your business meetings in hot climates. Knowing the fit was spot on makes us especially happy — that’s exactly what made-to-measure is all about.

We’re also glad you appreciated the fast shipping and order updates along the way. Creating a smooth experience from design to delivery is very important to us.

Welcome to our community of women choosing clothing made to reflect their own style and confidence. We can’t wait to create more unique pieces for you in the future!

The Hockerty team

Rated 5 out of 5 stars

My son’s coat came fast and tailored…

My son’s coat came fast and tailored correctly. He Loves his coat. Very hard to find off the rack dress coats that fit properly. So glad we found this company.,

May 18, 2026
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Reply from Hockerty

Hi Lisa,

Thank you so much for sharing your experience! We’re delighted to hear your son loves his coat and that the fit was just right. Finding a dress coat that fits perfectly off the rack can definitely be a challenge, so it means a lot to know we could provide a tailored solution that worked for him.

At Hockerty, every garment is made to measure and crafted to reflect each person’s unique style and fit, so comments like yours truly make our day. We’re very happy you found us and became part of our community.

Enjoy the coat, and we hope to create many more pieces for your son in the future!

The Hockerty team

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