CarBrain Reviews 7,526

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 750 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and the professionalism of the staff, who are often described as helpful, kind, and supportive. Many people appreciate the smooth and efficient user experience, noting that the process was easy and quick from start to finish. Consumers also found the pricing to be fair, with many receiving good offers for their vehicles. However, some people were dissatisfied with the company's practices, mentioning instances where offers were significantly reduced without prior inspection. A few other people also felt that the company's dealings lacked transparency or empathy.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting its speed, efficiency, and ease.... See more

Staff

People report positive experiences with staff. Customers frequently praise the professionalism, patience, and... See more

Customer service

Consumers consistently report positive experiences with customer service. Many praise the helpfulness and... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, simple, and painless.... See more

Price

Customers generally report positive experiences with the pricing offered. Many reviewers received fair or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was very easy and quick. I might have been able to get a better sales price listing it myself, but then I would have to spend time and trouble dealing with prospective buyers, meeting up f... See more

Rated 5 out of 5 stars

Excellent service! All the selling steps were explained clearly and the vehicle purchasing rep (in my case Diego Betancourt) was very responsive to all my questions. The selling process is very well... See more

Rated 5 out of 5 stars

Christian from carbrain guided me from the start of my appraisal to the end when the vehicle was picked up. The guaranteed $ amount and the smoothest pick up transition as promised was just that. Than... See more

Rated 5 out of 5 stars

I worked directly with Sam in helping my daughter sell her car after a car accident. Sam gave us the best price for her vehicle. I would recommend CarBrain to all my friends and family. Thank you Sam... See more


Company details

  1. #2 of 12 best companies in Car Dealer

About CarBrain

Written by the company

CarBrain is the marketplace for less-than-perfect cars. Whether your vehicle is a total loss, a junk car or just a high-mileage older vehicle, we can make an offer on it in less than 90 seconds with free towing included!

We provide a convenient, customer-service focused solution for clients looking for an easy way to get rid of unwanted vehicles. Tell us what car you have, and we'll give you a no-obligation quote lightning fast! CarBrain offers are guaranteed for seven days, and they always include free towing, no matter where you are. We can pick your car up in as little as 24 to 48 business hours.

Have any questions? Our team is always available to answer them at 1-877-877-7911 or via email at info@carbrain.com. We're here to walk you through the process and provide you with the support you need to sell your car without the hassle and fuss.

CarBrain has been in business since 2007 under the name of DamagedCars. With nearly 15 years of experience, we are the experts in the less-than-perfect car market. Don't waste your time with untrustworthy vendors — turn to a company you know you can trust. Get a quote and get started selling your damaged car today with CarBrain!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I worked with Olvin Majai and the…

I worked with Olvin Majai and the communication was spot on!!This was truly a great experience for a sad time.Everything happened exactly like they said it would.Even the tow truck driver was very nice.I would recommend anyone to use Car Genius!!Thank you again for the great experience.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

I worked directly with Sam in helping…

I worked directly with Sam in helping my daughter sell her car after a car accident. Sam gave us the best price for her vehicle. I would recommend CarBrain to all my friends and family. Thank you Sam for your patience and support.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Smoothest experience ever.

First of all, their offer was the best and very fair. The conversations with staff and with the person who picked up my car were polite and professional. I was paid at the very moment the car was loaded up. Thank you to everyone involved.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Heidi with carbrain really eased the…

Heidi with carbrain really eased the whole process with selling my car that no longer served its purpose for me. She walked me through step by step making sure I was comfortable and understood everything. Took 2 business days to get my car so after finalizing our deal on Sunday they picked it up Tuesday. I'm very pleased with this company and with Heidi. Thanks girl!!!!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

CarBrain SUPERSEDED my expectations!!

WOW!! CarBrain epitomizes the very essence of SUPERIORITY where customers are definitely treated with the utmost care and respect!!
BANESSA is definitely a REMARKABLE ASSET for making sure you (as a customer) are comfortable with the processing, price offer and pick up of your vehicle(s)
She made everything happen cohesively and kept in continuous communication the few days prior to and afterwards of Orlando Salvage arriving to retrieve our 2 vehicles.
She made certain that we were well treated by the retriever and paid in cash as promised.
I've never had to do anything like this before and was apprehensive about reaching out to CarBrain, however, I can attest with all honesty, CarBrain is absolutely 💯 THE FINEST company I have ever encountered!!!
Their integrity is completely applaudible,due to the upfront honesty and insuring a seamless transaction from first contact,straight through to the vehicles departures.
I am VERY GRATEFUL for CarBrain,Orlando Salvage,and ESPECIALLY APPRECIATIVE to ✨️✨️BANESSA✨️✨️ who represents their company with extraordinary professionalism!!!
I HIGHLY RECOMMEND CarBrain without any hesitation!!
If I could leave a higher than 5 🌟, I DEFINITELY WOULD ‼️

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Easy online process

Easy online process with an immediate offer after answering a few questions about the vehicle. I was also contacted via email and text right away so I could have a point of contact at CarBrain. Olvin Mejia was my contact and he worked diligently with me to schedule a pickup and payment of my vehicle. Pickup was the next day with a 2 hour window. I was paid cash on the spot and the the vehicle was towed away at no cost to me. The whole process took 15 minutes. Great customer service and no hassles.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Olvin Mejia was very helpful during the…

Olvin Mejia was very helpful during the process. I wasn’t home when the tow truck came for my car, but I had family home who were able to take care of it for me. I believe I received a fair rate considering it included pickup in comparison to other companies.10/10 would recommend

May 14, 2026
Unprompted review
Rated 4 out of 5 stars

Have to get rid of your car…

If you have a car that is only good for scrap, carbrain is your place. Can’t say they offered the highest amount, but they do work with you to ensure the process is smooth and as easy as possible.

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

Be very careful with these people

I wouldn't have left the one star but because I needed to leave this review this place drug me along for probably 6 days they made an offer on my car I got my title notarized they wanted me to get their information put on the on the title thank God I did not do that because when I finally was able to get in contact with someone they said some lies and that they're going down on the offer so after dragging me along for so many days they substantially went down on my offer like when I tell you they offered me $3,005 which was not a lot by the time they got done with me they offered me $200 I wouldn't mess with these people it was a very fishy sketchy situation never again

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Genuinely surprised how easy the whole…

Genuinely surprised how easy the whole process to sell my car was. I submitted a request and Olvin Mejia reached out to schedule a pickup the very next day. Olvin answered all my questions and kept in contact through the pickup. I just signed over the title and received immediate payment. Would definitely use again in the future.

May 12, 2026
Unprompted review

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