Managing Expectations Effectively

Losing hurts. But staying stuck in that loss? That’s the actual failure. We’re taught to see our careers in binary: ↳ Win or lose ↳ Success or failure ↳ Up or out But people who build sustainable success know different: They don’t win or lose. They win or they learn. Here’s what many others miss: The learning days outnumber the winning days. By a lot. And every setback is showing you something: 📌 Flub the presentation → Get better at storytelling 📌 Mangle the pitch → Sharpen your message 📌 Miss the deadline → Build better habits 📌 Botch the promotion → Clarify your values 📌 Lose the job → Find your path The pattern? What feels like failure in the moment becomes the foundation for what’s next. But only if you stop treating loss like defeat. 3 ways people who keep learning reframe setbacks: 1/ They extract the lesson quickly ↳ “What did this reveal about my approach?” ↳ “What would I do differently knowing what I know now?” ↳ Turn the sting into strategy before moving on. 2/ They separate outcome from effort ↳ A bad result doesn’t always mean bad work. ↳ Sometimes you do everything right and still lose. ↳ The market shifts, timing’s off, it wasn’t the fit. 3/ They keep a “setback inventory” ↳ Track what each “no” taught you. ↳ Notice patterns in what’s working vs what’s not. ↳ Use failures as data, not identity. Your biggest learns will come from your hardest losses. Not despite them. Because of them. This isn’t toxic positivity. Losing still hurts. Rejection still stings. Setbacks still shake your confidence. But staying stuck in shame? That’s optional. Remember: Failure isn’t the opposite of success. It’s part of the process. The question isn’t whether you’ll lose. You will. The question is: will you learn? ♻️ Share to help someone learn 👉 Follow me, Maryann (MJ), for mindset-led career growth 📷 Image: @insighttimer (IG)

I've recently suffered a major career setback. Since I teach about high performance and career growth, I want to share how I am addressing it. One day you will need this recipe yourself! My goal in my current "career" is to reach as many people as I can, and to help them achieve career success and satisfaction. For the last three years, the way to do this has been through LinkedIn. Unfortunately, LinkedIn recently made some unknown changes to their algorithm. Other Top Voices and I have noticed a drop of 70% to 80% in the reach of our posts. Since my goal is to share my knowledge with more people, that means my goal just took an 80% hit. In general, setbacks in performance are either due to: A) Something we did Or B) Something external, outside our direct control Mistakes, poor decisions, and missed deadlines are examples of A. They are in our control. Things like Covid, high interest rates, and reorganizations at work are examples of B, outside our control. LinkedIn's change is also case B, outside my control. When a setback comes from something in your control, you know clearly what you did wrong and what you need to change to restore your performance and progress. Fixing your own issues may take time and be difficult, but you know what to do. When the setback is due to something outside your control, you do not know how to fix the issue. So, how can we react when our performance is shattered and we do not know why? Here is my recipe: 1. Allow yourself a fixed amount of time to grieve (and complain if you wish). Emotions are real, and before you can move on you will need to sit with those emotions. But, do not get stuck in them. Curse your bad luck, pout for a minute, etc. Then, move to the next step. 2. Refocus on your core value. Whatever happened, go back to how you define high performance to ensure it is still relevant. I admit, I slipped into defining my own performance by how many people viewed my LinkedIn posts. This was a mistake. My mission is to help others, so getting views is a proxy, not a result. And, using LinkedIn is just a method for the mission, not the mission itself. 3. Adapt your core value if you must (if its value has decreased). In my case, the value of what I offer hasn't changed, the external delivery system has. 4. Once you adapt and/or increase your value, find new ways to deliver it if necessary. Luckily, I have other options for reaching people: my Substack newsletter, YouTube, etc. Since Substack has been such a good partner recently, I will start there. I have also refocused how I write on LinkedIn to make every post focused on my goal. 5. Test, measure, adapt, repeat! Really, this step is everything. Once you get past the grief, jump into action in this loop. Nothing can stop you if you keep working to refine, deliver, and showcase your core value. Comments? Here's my newsletter, which is my next area of investment: https://lnkd.in/gXh2pdK2

Struggling teams don't need another framework. They need a leader. I've taken over bad teams filled with good people. I learned to embrace three themes for a successful reset: ✅ Change requires honoring the past and building the future ✅ Trust is rebuilt through actions, not just words ✅ Culture lives in daily micro-decisions Here are the 8 lessons that make it work: 1/ Honor the Past ↳ Don't play the blame game ↳ Value those who stayed through hard times 2/ Name What Stops Here ↳ Be specific about what changes ↳ Get them to help rewrite the new rules 3/ Own Your Role ↳ Acknowledge where you fell short ↳ Build trust through self-accountability 4/ Reset the Target ↳ Paint a clear 6-month vision ↳ Define what excellence looks like 5/ Define Winning Behaviors ↳ Skip empty corporate speak ↳ Make expectations crystal clear 6/ Create New Rituals ↳ Build sacred team habits ↳ Engineer connection, especially remote 7/ Embrace Iterations ↳ Progress isn't linear ↳ Celebrate small wins, learn from setbacks 8/ Rebuild Trust Daily ↳ Start from trust at zero ↳ Do what you say you'll do 9/ Catch Them Winning ↳ Be specific about what you see ↳ What gets recognized gets repeated Want more detail?  Flip through the full playbook below. Remember:  Your team likely knows the path forward. They're just waiting for you to walk it first. If this was helpful: 📌 Please follow Dave Kline for more ♻️ Share to help other leaders turn things around.

Managers come to me frustrated: "My team member is underperforming." So I ask them just two questions: "What are they spending time on vs. what they SHOULD be spending time on?" "Do they know what is EXPECTED of them to deliver for each priority?" The uncomfortable silence says everything. It's not a performance problem. It's an alignment disaster. Your "underperforming" employee is grinding away on tasks that are not a priority. Your "failing" team member is delivering the strategy, thinking they have done their work, not realizing they are expected to lead the delivery. Stop the performance theater. Use your next 1:1 to: • Perform a priorities audit • Align on expected deliverables • Define what good looks like • Write these down for clarity Then do it again next week. And the week after. And when priorities shift. And when projects change. The harsh truth? Most managers would rather label someone "underperforming" than admit they failed to create clarity. Performance without alignment is like archery in the dark. Your team isn't missing the target. They're shooting at a different one. What alignment conversation are you avoiding right now?

The most dangerous career strategy in 2025: Following a path that worked for everyone before you. Over the last few weeks, my inbox has been flooded with messages of strife and anxiety from brilliant people blindsided by layoffs. To be honest, there is very little I can say to many. Most played the game of life perfectly. They went to great schools, got good grades, landed prestigious jobs, and worked hard. Their stories raises a critical question: What if it's not just specific jobs disappearing, but a fundamental flaw in how we've viewed careers and success? The linear world we've grown accustomed to is abruptly being disrupted. The ladders that guaranteed safety and success no longer hold their promise. For decades, we've operated under the belief that: → Business success comes from perfect execution → Career paths follow logical progression → Expertise can reliably predict the future My friend Gaetan recently said: "What if success was always more random than we wanted to believe? What if strategic planning was always more about the illusion of control than actual causality?" Navigating uncertainty now requires us to: → Judge the quality of our decisions not just results → Embrace uncertainty over false certainty → Recognize success as probabilistic For individuals navigating this shift: → Build skill portfolios, not linear paths → Combine skills uniquely; avoid single specialties → Design for uncertainty, not control → Test multiple career options → Adapt quickly; don’t chase perfection → Diversify income streams Following these principles won't just help you withstand career shocks, it makes you antifragile, allowing you to grow stronger from volatility and stress. The human cost of layoffs extends beyond financial insecurity; it's the painful realization that playing by the rules perfectly was never a guaranteed protection. Yet within this destabilizing reality lies a massive opportunity: to redefine success itself. Success shouldn't be a singular path to follow, but the freedom to create multiple paths of your own design. The true cost of clinging to old models isn't just stalling your career; it's missing the chance to discover who you might become when you stop following and start creating.

Bakit Ako Mahihiya Or Why Your Team Might Stay Silent—Even When It Matters In Filipino workplaces, silence isn’t always disengagement. Often, it’s hiya at work, a culturally grounded sense of propriety shaped by relationship. A subordinate may hesitate to speak to a senior not out of fear, but out of ethical restraint. Hiya is not shame in the Western sense. It’s a form of relational intelligence rooted in loob (inner depth and moral will) and shaped by kapwa (shared identity). The question isn’t just “Is this right?” but “Will this disrupt harmony? Will I be seen as disrespectful?” Hiya preserves social equilibrium and reflects a moral sensitivity attuned to others’ perceptions. Dionisio M. Miranda (1992) deepens this view by framing loob as the Filipino’s interior ethical core: intentional, discerning, and always relationally aware. This is where psychological safety must be reframed. It’s not just about freedom from retaliation; it’s about institutional clarity that protects dignity. Leaders must signal: “Your voice will be held with care. Your intent will be read in context. Your belonging will remain intact.” When we understand hiya not as a barrier but as a signal of ethical sensitivity, we create space for principled expression. Speaking up becomes an act of care, not defiance. Leadership isn’t just about inviting feedback. It’s about building the kind of trust where loob and kapwa can speak. #ESAmentor University of San Carlos #Leadership #PsychologicalSafety #Hiya #Loob #Kapwa #FilipinoWorkplace #InstitutionalEthics #SikolohiyangPilipino #InclusiveLeadership #OrganizationalCulture

I managed teams in India for years. Then I got APAC. Nothing worked. Same frameworks. Same playbooks. Same communication style. Different results. Mostly bad ones. I was running meetings the way I ran them in India. Direct. Fast. Agenda-driven. In some countries, it landed well. In others, I could feel the room go cold. Back then, someone gave me advice I didn't fully appreciate at the time: "Slow down. Understand how people here think. Business will follow." So I started paying attention. Asking questions. Watching what worked and what didn't. Today, I manage a team across 7 offices. We speak 11 languages. We serve customers in 12+ countries. Here's what I've learned about working across APAC: - In Japan, silence often means agreement. Precision matters more than speed. Never surprise anyone in a meeting. - In Korea, context is everything. Explain the "why" before the "what." Hierarchy shapes how feedback flows. - In Vietnam, people are direct. Candid. They'll tell you what's broken if you ask. - In Indonesia, harmony matters. Pushback is subtle. You have to read between the lines. - In Singapore, time is currency. Get to the point. Skip the preamble. - In India, silence in a meeting often means disagreement. Or confusion. Rarely agreement. Same region. Wildly different operating systems. The mistake I made early on? Assuming one style fits all. It doesn't. Cultural fluency isn't about being "sensitive." It's about being effective. What's one cultural nuance that took you time to understand?

Many founders treat pricing as a revenue optimization problem. Figure out the product first, scale usage, then monetize. That's backwards. Pricing isn't about extracting money. It's about discovering whether you built something people actually value. At Gamma, we used pricing as a proxy for value and kept it pretty much the same for over 2 years. Free usage will lie to you (especially for B2B and prosumer products). Usage spikes feel like PMF. They're not. Usage without payment tests your onboarding, not your value. If you come out with too generous of a free plan, you'll never know what true willingness to pay looks like. Here's how to use pricing as a proxy for value: 1. Pick your value metric Choose the thing customers actually hire you for. Documents generated. API calls. Minutes transcribed. At Gamma, we gated by AI credits as the primary value metric, with business levers like custom branding. 2. Draw a hard boundary between free and paid Let people experience the "aha," then stop them at a generous but bounded gate. We gave users plenty of AI credits up front. Once they hit the limit: upgrade for access to more AI. 3. Research your range, then let behavior decide We used Van Westendorp to find our starting range. Ask users four price points: too cheap to trust, good value, getting expensive, too expensive to consider. Plot where these intersect to bracket your range. Then test a few prices within it. Research shows what people say they'll pay - conversion shows what they actually do. We watched free-to-paid conversion and early churn signals, picked the winner, and moved on. 4. Instrument retention and talk to customers Track whether paid users keep crossing your value threshold each week. Stay close to customers through power-user communities or direct outreach. Ask questions like: "What job were you hiring us for?" and "What would justify a higher price?" 5. Treat pricing changes like product pivots Once you've validated pricing, the only reason to change it is if you've fundamentally changed what you're selling. We haven't changed ours in two years because the value metric (AI usage) hasn't changed. Constantly repricing means you're still searching for product-market fit. Why this matters: Pricing early clarifies who values you, which channels convert, and which segments to double down on. You're better off launching pricing way earlier so you can see who's actually willing to pay for it.

Are you really happy in your career, or are you just stuck in a path because it’s comfortable? Our priorities shift, and so should our careers. It’s not weak to change direction. It’s a sign of growth and a willingness to align what you do with who you’ve become. 9 Steps to Changing Your Career Path: 1. Reevaluate your priorities ↳ Does your current job align with what matters to you now? 2. Identify your core values ↳ What do you stand for today? Does your career reflect that? 3. Understand the financial impact ↳ What’s the real cost of switching? How will it affect your lifestyle? 4. Leverage your existing skills ↳ How can you apply what you already know in a new industry? 5. Network with those in the field ↳ Learn from people who are already doing what you want to do. 6. Test the waters ↳ Take on side projects or freelance work to get a feel for the change. 7. Update your personal brand ↳ Revamp your LinkedIn and resume to reflect your new direction. 8. Set clear goals and timelines ↳ Make the transition with purpose and action. 9. Let go of the past ↳ Release limiting beliefs about your career and identity. The best time to pivot is when you feel that discomfort. It’s a sign of something better ahead. When was the last time you thought about changing your career?

2 — Solving Goal & Priority Misalignment with Is/Is Not + Perspective Circle.  SOLVING THINGS with SYSTEMS THINKING (STwST) — a series of mini, real-world applications of DSRP. When a team says, “We’re working hard but not pulling in the same direction,” it’s usually not a motivation problem. And it’s rarely a communication problem. It’s a distinction + perspective problem. Different people are carrying different mental pictures of what the goal is and is not, and different perspectives on what actually counts as a priority. So even when everyone uses the same words, they’re not aiming at the same thing. They might be reading the same page but interpreting it differently. Two simple thinking moves fix this. The first is an Is / Is Not list. Take the goal and the priorities and make them explicit: what this goal is, what it is not; what matters now, and what does not. This forces clarity where assumptions usually hide. The second is a Perspective Circle. You don’t need everyone to think the same way—but you do need everyone looking at the same picture. Different roles, levels, and functions can keep their own viewpoints, as long as they’re all anchored to the same shared view. Then keep that shared model on the table. Revisit it at the start of meetings. Use it when tradeoffs show up. Let people argue with it, stress-test it, and refine it. Don’t laminate it. Put it to work. Alignment doesn’t come from hearing the right words once. It comes from people rebuilding their own internal picture until it matches the shared one. When that happens, language cleans up, decisions get faster, resources line up, and the friction fades—because action always follows the mental model. If you listen carefully, misalignment announces itself in sentences that shouldn’t exist if the goal were truly shared. Those sentences are the signal. #STwST #SystemsThinking #CabreraLabPodcast #SystemsThinkingStandardsInstitute