Curiosity about the frontline is not the same as understanding it. You can ask great questions, read every report, and still miss what it actually feels like to run a store, serve a guest, or troubleshoot a system at 3am. The only way to close that gap is to do the work. Ron Thurston explores this with David Dawson, VP of Retail and Digital Technology at Pilot Company, in the latest episode of #FrontlineFridays. The episode is out now: https://lnkd.in/eexpjzrB #FrontlineFridays #RetailLeadership #FrontlineRetail #RetailTechnology #RetailOperations #PilotCompany
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