Transcript

Thanks for that update. Do appreciate it. Well, we've talked a lot about healthcare in tech today. Our conversation with Michael McDonald over at Union Square Ventures earlier, he talked about the investments that his firm is made in healthcare. Yeah. And just the risks that investors and consumers need to be aware of when you kind of bring healthcare and artificial intelligence together. And we also spoke with Ed Ludlow about his near perfect sleep score with the Aura ring. He's maybe he's Superman and of course, oral health. Really in the news today because it's filed confidentially for US IPO and also making the point that Tom Hale is the CEO of Ora has said this is a play on on longevity and Wellness. No question that those two things are really having a moment right now. It's something that doctor Danish Nagda knows all too well. He's the CEO and cofounder of resilient health that offers direct primary and specialty care for employers and their employees. Good to have you on the program this afternoon, doctor I I want you to explain how people access resilient health because you're essentially serve two different. Markets, right? You need to get the employer to sign on and you need to get the company to start using the benefit and then then their employees can start using the benefit. How does it work? Well, one of the biggest things that we've seen recently is that employers are really struggling with their employees getting access. I mean, that's why you're seeing the rise of these other tools, because people are just opting out of the healthcare system. And the problem with that is that if you keep opting out of the healthcare system, when you actually get sick, you don't know where to go. You don't have an existing relationship. So what the employers are doing is they're offering these really high quality benefits for their employees. And what the data shows, and it's very well established, but even our own internal data shows. That when you spend a dollar on primary care, you can save 3 to $5 in the same year. Wow. What is the obstacle to the access to healthcare? Is it is it financial? Is it a, a convenience thing? A difficulty? I mean, we all have tried to get a primary care appointment and it takes three to six months. So there's no availability. You literally have to know someone. You have to know somebody and to have to phone a friend just to get access to a primary care doctor. Problem. But I'm guessing, I guess it's not. But isn't that, isn't that worse than other parts? But that's a problem. It takes six months. But isn't that a problem with primary care? Because primary care doesn't really do procedures and therefore they're not paid the way that other doctors are paid. So there's a problem attracting primary care doctors. Or in the case of like so many doctors who I've had, even even our pediatrician, they're going concierge. So literally 10s of thousands of dollars to, to actually go and see a doctor because it is so much more lucrative. And there is that opportunity there. How do you attract primary care doctors? When when the when The system, I think many people would argue, is so broken. Well, The Dirty little secret in Healthcare is that everybody's focused on the boomer, the aging population, Medicare Advantage. And what's happened is when you think about Nana having seven different diseases, the primary care doctors have to spend an hour or two hours with her, but they can't worry about your mental health. They can't worry about your other issues, and so they end up spending 5 minutes with you. And so that delay is coming from the fact that we have a mismatch. We have a primary care doctor that's coming in and it's completely focused. The first visit was somebody with cancer, the second visit with somebody with maybe what seems like. Nothing back pain, but that back pain can lead to a forty, $50,000 surgery. So this mismatch of supply and demand is a big issue, and that's where AI is actually playing a great role. So you, you trained, you you went to Med school at the University of Pennsylvania, you you did your residency in otolaryngology at the at at Washu and Saint Louis. What made you want to sort of leave traditional medicine and start companies? It's actually one of the greatest. There was recently lots of data that came out in the last week or so. A lot of doctors are leaving medicine, making the problem worse. Now, I might be part of the problem, but I wanted to be part of the solution as well, which is it is incredibly challenging right now for provider or doctor to deliver care. The reimbursement models are completely breaking. The patients are not getting enough time. There's moral injury associated with it. And So what we want to do is use technology to restore that doctor patient relationship. And that's really what I built this company around. I mean, I'd already built the company before that was acquired and went public. And so this was for me, the opportunity to kind of go back and build this. And most importantly, I was a caregiver for my dad. And this is the the, again, unspoken truth in healthcare in America, because we're so focused on people with chronic diseases, you, your family members and others are walking around with undetected diseases that will become those chronic diseases. And if we could get early, early enough into the cycle of it, we could prevent what? What happened to my dad and my cofounders mom where they literally just missed the diagnosis for decades from happening and my dad would still be here playing with my grand, you know, we're playing with my kids. And so I think that that's the reality of health care in America. How does AI find those? Is it AI? How do we find those undetected symptoms? AI is already finding them today, 40 million. Daily queries on ChatGPT for healthcare. 40 million daily. That's way more than the healthcare system today because people are just saying we're done, we're opting out, we're going to go this other route because we trust them more than we trust doctors. And it's just the way it is. As a doctor, I feel very comfortable saying that the problem is 1. Those systems are not built with the clinical guardrail. They're required. 2, when you do need something, they don't know where to send you. And so I think the answer is AI plus healthcare together solving the problem. So you could go into, for example, resilience, AI native, so you can go in and. Ask us questions just like you with that TBD, but we can escalate it to a provider that you can see you same day. So it's just the opportunity to be able to get as much information, as much time, and most importantly, as much knowledge that is needed for you to take care of yourself, but not get lost in the rigamarole of the current healthcare system, which is just an absolute mess. Yeah, I actually threw some labs into our cloud a little earlier today and I'm and I know my doctor will look at him and get back to me, but now I know what he's going to say. So I guess if, if Claude is correct, that's the question. Hey, the the making sure that that the AI is actually trained because we did cite a study earlier this week that said a good portion of what you get back on ChatGPT when it comes to medicine is not actually that accurate. What's the right way? What's the right way to have the guardrails up that that actually make sure you deliver the right information just 30 seconds left. Yeah. So from our perspective, the most important thing is to know when the confidence of that model is high or low. So if you just think about the way cloud response to you, it's as if it knows all the answers and that everything is saying is correct for us. We actually look at confidence scores of the responses and use that to escalate care in a what we call a harness of guardrails to make sure that no patient gets the wrong care at the wrong time. Doctor Danish Nagda. Gotta come back soon. Appreciate you taking the time and, and, and joining us. He's the CEO and the cofounder of Resilient Health. He joins us this afternoon from Bowling Green, KY. Coming up next on Bloomberg Business Week daily stocks on the move on a day where we saw the S&P 500 higher by 2/10 of 1%, this is Bloomberg Business Week Daily.