DTNA Warranty Claim Tool v2.1 Enhancements Released

How can OEMs reduce warranty delays and improve dealer satisfaction? Manual claim routing creates bottlenecks, reimbursement disputes, and slow approvals across dealer networks. Discover how programmable work queue parameters in Intelli Warranty automate claim routing, improve reimbursement accuracy, accelerate approvals, and create a better OEM-dealer experience. Read the blog: https://lnkd.in/gVwyDbEt #WarrantyManagement #OEM #WarrantyAutomation #ClaimsProcessing #Aftermarket #WarrantyClaims #DigitalTransformation

DART Warranty Group Launches Next-Generation AI-Enabled Warranty Management Platform to Transform Automotive Claims Processing - https://lnkd.in/gAMACJ84 #warrantyplatform #automotive #vehicleservicecontracts Dart Warranty Group Daniel Kozlowski

Warranty Management: From Operational Burden to Strategic Advantage Redefines the Role of Warranty Across the Automotive Ecosystem  - https://lnkd.in/g2yyTVKv

Still Processing Warranty Claims Manually? Here’s What It’s Costing You Manual warranty claims processing is slowing OEMs down delays, errors, rising costs, and undetected fraud are just the beginning. Discover how Intelli Warranty automation helps OEMs process claims faster, reduce leakage, improve accuracy, and gain complete control over warranty operations. 👉 Read the full blog to see how automation transforms warranty claims processing: https://lnkd.in/gCZkEgeC #WarrantyManagement #WarrantyClaims #Automation #Aftermarket #OEM #Automotive #AIAutomation #DigitalTransformation #SaaS #Manufacturing

Vehlo’s Total Customer Connect and Dealerlogix platforms have been given Ford’s seal of approval. The fixed operations software and communications platforms have been selected as preferred partners to Ford dealerships nationwide in a partnership focused on Ford’s commitment to video multi-point inspections.

Most Ford dealers don't know their DAS score until Ford tells them it's a problem. Here's what it is and why it matters: The Dealer Assessment Score (DAS) is a 100-point grade Ford assigns to your dealership every six months based on your warranty administration performance. It measures 7 things: → Claim First Time Through rate → RO close-to-submit time → RO open-to-close time → Repair cost variance → Potential repeat repairs → And more Your DAS determines your Warranty Excellence Status: 🔵 Platinum Blue (90-100) — Maximum access to WPAC exceptions and goodwill reversals 🟢 Green (60-89) — Good standing 🔴 Red (under 60) — Elevated audit risk, limited exception access, Ford is watching Most of the metrics that feed your DAS score are directly impacted by how your warranty admin documents claims. Better 3C documentation = higher Claim First Time Through = better DAS score. It's that direct. -- If you don't know your DAS score right now, log into your Ford Warranty Dashboard. It's the single most important number in your warranty department — and most service managers never look at it. 📊 We help Ford and Lincoln dealers understand their dashboard metrics and fix the specific documentation problems dragging their score down. Virtual audit starts at $2,000. Most dealers recover that in the first corrected claim. 📩 hello@claim-iq.io | claim-iq.io #FordWarranty #DASScore #WarrantyExcellence #FordDealership #FixedOps #ClaimIQ

Proud to be part of an organization that has spent more than 60 years building trusted partnerships in the warranty processing industry. What stands out to me about WPI is not just the longevity, but the culture, relationships, and leadership mindset that helped sustain that success through decades of change in the automotive and warranty landscape. Our success has never been only about systems or processes. It has always been about partnering closely with dealerships, understanding operational challenges firsthand, and continuously evolving alongside the industry. That dealer-first relationship model and the trust built over generations continue to be one of WPI’s greatest strengths and competitive advantages. As someone leading technology initiatives within WPI, I also appreciate how much the organization values governance, operational discipline, IT modernization, infrastructure reliability, and cross-functional teamwork. Long-term success in this industry takes alignment across leadership, operations, technology, and customer relationships and I believe that collective effort is what continues to move WPI forward today. Also echoing Stephen Reiter comments regarding Mike Roberts. The impact Mike had on Ford’s warranty systems and operations is recognized throughout the industry. The scale, operational depth, and infrastructure leadership behind Ford’s One Warranty Solution helped shape warranty administration processes for dealerships worldwide. Another thing that makes WPI unique is our ability to adapt and diversify operationally. Claims processing is a specialized function that can become a major operational burden for organizations whose primary focus is manufacturing, retail operations, healthcare, service management, or customer delivery. Our goal has always been to help organizations take that operational burden off their day-to-day teams so they can stay focused on their core business. Over the years, WPI has continued evolving its processes, systems, operational models, and technology platforms to support diverse business needs where claims administration, workflow processing, and operational coordination are critical functions. If your organization is looking for a trusted operational partner to help streamline warranty administration, claims processing, workflow operations, or back-office processing activities, we would be happy to connect and discuss how WPI can help. Congratulations to Steve, the WPI leadership team, MR Insights, MAPconnected, and everyone involved in this recognition. Proud to be part of the journey and excited for what is ahead. #Warranty #AutomotiveIndustry #WarrantyProcessing #Leadership #Technology #Infrastructure #Governance #DealershipOperations #ClaimsProcessing #BusinessOperations #CustomerPartnerships #Healthcare

OEM Warranty Costs Are Rising Faster Than Most Teams Can Control Manual claim reviews, delayed approvals, missed supplier recovery, and poor visibility across dealer networks continue to increase warranty leakage for OEMs. Modern warranty tracking software changes this with: ✔ Real-time warranty claim tracking ✔ Automated claim validation ✔ AI-powered fraud detection ✔ Faster dealer approvals ✔ Better supplier recovery visibility Learn how OEMs are using real-time warranty claim tracking to reduce warranty costs, improve operational control, and strengthen dealer relationships. 👉 Read the blog to discover how Intelli Warranty helps automate and optimize warranty operations: https://lnkd.in/gDTPtY5v #WarrantyManagement #WarrantyTrackingSoftware #OEM #Aftermarket #AutomotiveOEM #WarrantyClaims #WarrantyAutomation #DealerManagement #SupplierRecovery #AI #Manufacturing #AfterSalesService

The traditional warranty management model is reaching its limit. Dealer networks are facing a level of operational complexity that did not exist a few years ago: - longer OEM warranty programmes - maintenance plans managed through warranty-like workflows - insurance warranty products in used vehicle programmes - multi-brand and multi-site dealer groups Yet many networks still rely on fragmented administration structures and heavily manual processes. The consequence is not only administrative overload. It directly impacts: - workshop productivity - repair lead times - customer experience - cashflow - audit exposure - operational scalability In my opinion, warranty management is evolving from a back-office activity into a strategic operational capability. The real question is not how to process more claims. It’s whether current dealer network structures are prepared to manage this level of complexity at scale.  #TheECSGroup #SettingTheStandard #Aftersales #DealerNetworks #OperationalExcellence

The #1 reason Ford warranty claims get denied has nothing to do with whether the repair was covered. It's the Cause field. Most warranty admins write something like: ❌ "Found faulty throttle position sensor" That gets returned. Every time. Here's what Ford actually needs: ✅ "Found throttle position sensor failed — Part #9F472-AA causing customer stated hesitation on acceleration" The difference? The causal part number. Ford's 3C documentation standard requires the Cause field to identify the specific failed component AND include the causal part number. Without it, your claim is at risk on every submission. This is the single most trainable error in Ford warranty administration. And it costs dealers thousands of dollars a month in unnecessary denials. -- If your warranty admin learned on the job, nobody probably taught them this. Most don't know what Ford actually expects from a Complaint, Cause, and Correction until they see their first denial. That's what ClaimIQ training fixes. 🎓 We come to your dealership. We train your warranty admin using your actual ROs and your actual denial history. One week. Built around your store. 📩 hello@claim-iq.io | claim-iq.io #FordWarranty #WarrantyAdministration #FixedOps #FordDealership #3CDocumentation #ClaimIQ