On the Becker's Healthcare podcast, Betsy Williamson RN, BS, MHA, Vice President, Quality Performance and Population Health at Medical Mutual of Ohio talks about how AI augments, not replaces, humans; the importance of picking the right AI partner; and meeting members where they are, noting that "one in three people today are using some type of AI to explore healthcare decisions, healthcare problems." The summary: Medical Mutual's Voice AI agents are helping them "expand more, reach more people, and help them through their journey." The numbers prove it: "[once] the AI Voice Agent was live, we saw 360 percent capacity within our care teams, which really allowed them to work with those members that needed their help." Listen to learn more about how payers like Medical Mutual are using voice AI to meet their members needs.
Listen Here: https://lnkd.in/gwxhDtDg This episode recorded live at the Becker’s Spring 2026 Payer Issues Roundtable features Betsy Williamson, RN, BS, MHA, Vice President, Quality Performance and Population Health, Medical Mutual of Ohio. She shares how an AI healthcare voice agent is expanding member engagement, improving satisfaction, and enabling care teams to focus on higher impact work while maintaining a human-centered approach to care. This episode is sponsored by Hippocratic AI. For more information about Becker's Healthcare, please contact Jessica Cole or Scott Becker. #podcast #healthcare #leadership
