Claims Leaders Summit Sydney: Inverting Claim Preparation and Decisioning Ratios

The Hidden Impact the Industry Doesn’t Talk About For a claim handler or consultant — 👉 ~70% of the role is claim preparation and; 👉 Only ~30% is on actually decisioning Gathering evidence, reading assessment reports, reviewing photos. Interpreting it, co-ordinating stakeholders and doing this manually on every claim every time. That’s where time, cost, and complexity sit. It's also where we've been working with carriers globally to compress loss understanding from weeks to hours — and to put that intelligence directly into the hands of claims teams. At the Claims Leaders Summit in Sydney, Our founder and CEO Brian Siemsen we’ll share what that looks like in practice 📍 Claims Operations stage at 11:20 Across three areas: ▪ Evidence capture — getting clear, structured information from the moment the loss happens ▪ Embedded intelligence — AI that analyses photos, video, audio and documents before human review ▪ Agent workforce — orchestrating tasks, suppliers and decisions across the lifecycle The outcome: ▪ improved loss ratios ▪ reduced handler cognitive load ▪ higher operational throughput ▪ stronger audit defensibility We’ll walk through how this is being deployed today across our customer group of insurers, MGAs and supplier ecosystems globally. If you’d like to see it ahead of the session: https://lnkd.in/gWy2XNkB From preparing claims → to executing them. #ClaimsOperations #InsuranceClaims #Insurtech #ClaimsTransformation #DigitalClaims #OperationalEfficiency #ClaimsManagement #InsuranceInnovation #OperationalResilience #ClaimsLeadersSummit Brian Siemsen Matthew Lawrence Arun Kumar Shankar Lincoln Grace

Sydney welcomes back the Claims Leaders Summit for 2026. The Fullerton Hotel will host 350+ industry leaders on May 12, with Zurich, regulators, and claims executives tackling AI disruption, Nat‑Cat surge, and AFCA‑driven complaints in a three‑track program. Read more on how this one‑day forum is shaping the next era of claims leadership. https://hubs.la/Q04d4rhG0 #insurance #claimsmanagement #leadership #IBClaimsLeadersAU

Most leadership teams describe themselves as data-driven. Far fewer can point to a specific decision that changed because of what the data showed them. Tim Rayner, CEO of General Insurance UK & Ireland and Specialty Business Solutions at Verisk Specialty Business Solutions can and, on 30 June ,he's sharing some of those decisions in detail at a breakfast briefing in the City. Tim has been using Tensense data to read his organisation in rapid time: what's working, where momentum is building, where it's stalling, and which conversations his leadership team needs to be having that they currently aren't. At the session he'll cover: What he now sees in the data that he didn't see before The calls he's made differently as a result How he's used the signal during transformation programmes and high-stakes strategic choices In conversation with Mike Roe (CEO, Tensense) and Mark Simpson, followed by open Q&A. 30 June, 22 Bishopsgate, 8:30am. - Just drop a comment for an invitation.

At Forbes & York Insurance, we are committed to investing in a key driver of long-term performance: our team's mindset. Our CEO Book of the Month initiative goes beyond mere compliance; it aims to cultivate a culture grounded in accountability, discipline, and leadership. May’s selection is "Extreme Ownership" by Jocko Willink. This month's theme presents a significant challenge by eliminating the most convenient excuse: blame. Top performers do not attribute their outcomes to leads, transfers, systems, or circumstances. Instead, they look inward, make adjustments, and execute effectively. This is the standard we are reinforcing throughout the organization: - Own the result — whether good or bad - Adapt quickly and address the gaps - Lead through action, not just explanation In a high-output environment like ours, talent alone will not suffice. Accountability is what enables scalability. Our mission transcends short-term production; it is about building a team that consistently performs, regardless of the circumstances. #Leadership #ExtremeOwnership #Accountability #SalesCulture #Insurance #MedicareAdvantage #Growth

Efficiency in the insurance industry isn’t just about speed, it’s about clarity, consistency, and control. In a space where timelines, documentation, and stakeholder communication all intersect, a well defined workflow can make the difference between a smooth claim lifecycle and unnecessary delays. The most effective teams aren’t just working harder, they’re working within structured, repeatable processes that reduce friction and increase accountability. A few key drivers of efficient operations: - Standardized workflows that eliminate guesswork and ensure consistency across files. - Clear documentation practices that support transparency and reduce back-and-forth. - Defined roles and communication channels to avoid duplication and confusion. - Proactive quality assurance to catch issues early, not after escalation. When processes are intentional, teams spend less time reacting and more time delivering value, both to clients and internal stakeholders. The question is: Are your current workflows helping your team move faster, or are they creating bottlenecks you’ve learned to work around? #InsuranceIndustry #OperationalExcellence #ProcessImprovement #ClaimsManagement #Leadership

"Never say no without a caveat … I don't believe IT's job is just to say no," said Matthew Watkins, CIO of IMA Financial Group, Inc. I asked experienced CIOs to share their top leadership tips. Check out what they had to say! Thanks to Chris Campbell of DeVry University, Russ Ahlers of BDO USA and Matthew Watkins of IMA Financial Group, Inc. https://lnkd.in/edKPnWFA TechTarget #CIO #ITLeadership #Leadership

Jayesh Patel has been appointed Chief Business Development Officer at MAXIS Global Benefits Network, a global provider of multinational employee benefits solutions focused on helping organisations manage and optimise benefits across borders. Jayesh steps into this role with a strong track record in building and scaling multinational strategies. He joins from Allianz Commercial, where he led the global multinational market practice, shaping customer centric strategies across complex international portfolios. His journey at Allianz spans over a decade, progressing through client facing and leadership roles across the UK and Europe, developing deep expertise in international risk and global account management. Jayesh’s appointment reflects the increasing importance of integrated, cross-border solutions in today’s benefits landscape. As organisations navigate a more complex global workforce, his leadership will be key in strengthening MAXIS’ global business development strategy and client partnerships. #Leadership #EmployeeBenefits #Insurance #BusinessDevelopment #GlobalStrategy #ExecutiveMoves #FinanceLeaders #cxolanes

Waivers play a critical role in managing risk, yet many operators unknowingly leave gaps that can lead to significant exposure. In this upcoming webinar, Cameron Annas CIC, CRM, CWCA, National Practice Leader and CEO at Granite Insurance, and Leah Corrigan, Founder & Managing Attorney at Recreation Law Group, will outline the Top 5 Waiver Mistakes and provide practical insight into how businesses can strengthen their approach. This session is designed for operators who want to move beyond assumptions and take a more strategic approach to protecting their organization. May 20th from 2-3PM EST Register today to join the conversation. https://lnkd.in/et6uRjef #GraniteInsurance #EmpoweringYou #RiskManagement #Leadership #InsuranceStrategy

“Too Many Escalations Mean Employees Don’t Feel Safe” Employees escalate because direct resolution feels risky. Read that again. In fear-driven cultures: ✔ Nobody wants ownership ✔ Nobody trusts leadership ✔ Nobody wants blame So escalation becomes insurance. The organization slowly becomes: ❌ Bureaucratic ❌ Political ❌ Slow ❌ Defensive And leadership still says: “People need more accountability.” No. People need psychological safety before accountability can work. If you are facing similar situation, let's connect. Praveen Linkedin Profile https://lnkd.in/gfzSYDRV #PsychologicalSafety #Leadership #EscalationManagement #CorporateCulture #EmployeeEngagement #BusinessTransformation #LeadershipDevelopment #OperationalExcellence #Trust #Management #WorkplaceCulture

Fresh off RISKWORLD in Philadelphia, John Newell sat down with Business Insurance to discuss leadership, industry change, and what’s ahead for World. The conversation touches on growth, the evolving risk landscape, and the importance of staying connected to clients and carrier partners as the industry continues to shift. Watch the interview: https://lnkd.in/ehbdy9Z4 #Leadership #RiskManagement #RISKWORLD #WelcomeToOurWorld