So tired of the scams and extra charges Avis Budget Group . Rented last week for 1 day and you charged me for 2 even though I only had the car for 21 hrs. Agent ASSURED me there would be an immediate adjustment to the bill when I refit… surprisingly not true! Now I’m supposed to wait 30 days for a refund while you figure it all out??

I’ve rented cars with Avis Budget many times in Orlando and Fort Lauderdale, and until now, all my experiences had been great. In fact, during my first rental in Fort Lauderdale, the agent clearly explained optional services without any pressure — honest, transparent, and helpful. That experience was so positive that I rented with the company again and recommended it to others. Unfortunately, my most recent rental was very disappointing. At pickup, I stated that I did not want any additional services beyond what I had prepaid. When I saw an extra USD 157.67 on the screen, the agent told me these were only “guarantees,” charged only if used, which I understood as a standard security deposit. Trusting that explanation, I signed. Later, I found out the charges were for prepaid fuel and RSN roadside assistance. I returned the car with a full tank — because I believed I had declined — and that portion was refunded. However, the RSN charge remained, even though I never requested. Customer service maintained the charge based solely on the digital signature, despite the verbal explanation being different. I’m sharing this to help other travelers: always double-check everything even if the agent says it’s only a guarantee.

I am unfairly charged for preexisting damage. I have asked explanations but nobody replies to me. How do you prove i have made that damage? I left car to carpark 12 hours before you identified "so called" damage? How do you know it did not happen during night at carpark? Why did not you check car when I dropped off? Why / how did you charge my credit card in the morning of previous day when you identified "so called" damage ghe next day morning? How did you calculate damage cost immediately??? Even 9 hours earlier than I left car back??? Case reference number A927FD54

Disappointed with how an unresolved cancellation issue has been handled by Avis. As an Avis Preferred President’s Club member since 2016, I attempted to cancel a prepaid reservation more than 48 hours before pickup. Unfortunately the app would not process the cancellation, and customer service could not be reached in time before the Easter weekend. I explained repeatedly that the issue was not a late cancellation, but the inability to execute the cancellation through the provided systems and support channels. Despite this, I mainly received generic references to the cancellation policy rather than a substantive review of the actual circumstances. I ultimately made and used a replacement reservation for the corrected rental period, and even Avis NL later confirmed internally that a refund request had been submitted for review. I still hope Avis will resolve this constructively, particularly for long-standing loyalty members who reasonably rely on functioning digital support and customer service.

Avis, give me my money back. We returned the key along with the car; conduct an internal investigation, check the security cameras. We cannot be held responsible for the company's and employees' lack of organization. Give me my money back, and stop acting in bad faith. I still haven't received any document regarding this charge.

Hopefully you will bring a more ethical, customer orientated pov to this corporation. It seems there is an issue with your counter representatives, at airport locations, being insufficiently trained and/or purposely deceiving customers into purchasing “full coverage” insurance waivers that are NOT full coverage. For example… 11/13/2025 we rented a car from the Redmond Airport locations (RDM) and we were presented a “full coverage” insurance waiver that was explained to us would cover EVERYTHING had we experienced an accident… we were charged $30.00 a day for this supplemental add on and purchased it under the assumption the representative had spoke the truth and we were fully covered. Unfortunately, a deer jumped into us and caused us to wreck. Roadsides assistance was not available until the next morning so we had to rent a motel and wait for the tow truck the next day. We were never told the $909.00 tow bill would be our responsibility. Or we would of used our own roadside assistance, AAA. Please refund our 929.00 (as your co included administration fees) immediately as well as our unused rental time, unused policy coverage time, our motel costs and our overdraft charges from withdra

I have been on the Do Not Rent list for over a year after settling a bill charged to a previous credit card (unsure why, as I booked it through my employer with the updated info). The bill was paid in March of 2025. Nonetheless, AvisBudget does not communicate across departments, and an entire year after resolving the issue, and despite being able to book a rental for March of 2026, I was denied at the point of pickup! I was told to call the Collections office, which is not open on weekends. Stranded at the airport with my family waiting, I was forced to rent from another company for an additional $600, compared to the Avis rental I had booked months in advance. I contacted both Budget & Avis customer service, as well as the Collections service. The only response I received from anyone was from Avis customer service, telling me to contact yet another department to provide all the information I had already provided twice. I called yet AGAIN today and was told it had been resolved in March of 2025. No explanation for why I was denied a rental one year later. No offer to remedy the additional money I had to pay due to your internal communications failure. I will be seeking assistance from my state AG.

John Sheperdson and Avis Budget, I am appalled by the behavior of SAN Airport staff to try to pin a shattered back window on me and then sending me a feedback form of how my service was after you tried to charge me for your company’s own mistakes. I received an email explaining I’d be charged for these damages. 1) I dropped off the car at the airport, wouldn’t the guy who had checked me in noticed that the trunk window was shattered? 2) the fact that I have to have “proof” related to the window was NOT shattered when I left it? 3) trying to pin it on the customer for your employees mistakes is shameful and not teaching your customer service reps common sense. I called customer service and the rep told me I needed to have proof I walked away from the car without damages? Where is YOUR proof I actually did it. She said, she understood my frustrations but without proof I would still be charged. She then insisted that even if I spoke to a supervisor, I’d still be charged for damages. Tell me how I would have driven down the high way with a shattered back window on my way to the airport and got away with it and with two young children in the car. A stop payment was finally put on but not without a fight. RENTERS BEWARE.

Avis Turkiye kadar umursamaz bir firma yok . kurumsal bolumune mail at cevap yok rezervasyon bolumune mail at cevap yok mail. Tam destek bolumune kurumsal satisa mail at insanlar cevap vermiyor. Defalarca aradim hep dalga gecer gibi donecekler donecekler kimse donmuyor . Avisin sahibi kim bilmiyorum ama bu çalışanlarinizin hic biri mail caveplamak istemiyro .mail atmanizin bir onemi yok kesinlikle cevap vermiyorlar 1 aydir maillere donus yapilmiyor. Bir arac kiralamak bu kadar zor olabilir mi? Kurumsal sirket olarak arac kiralayamadik. Ariyorsun 7-8 kisi bu sorumlu o baksin diye basindan atiyor. Avis i internete sikayet edecegim dedigim de hic umursanuyorlar o kadae rahatlar ki … ben uluslararasi bir markanin calisanlarinin bu kadar sirkete para kazandirmamak icin ugrastigini ilk kez gordum. Tebrik ederim hala donus yapilmamakta istikrarli oldugunuz icin. Bn utandim ama sizler cevap vermemekten donus yapmamaktan keyif aldiniz.

They took $1,086 for my prepaid 30-day rental, then called 30 minutes before pickup to say they had no cars available, not at that location or even in surrounding cities. The reservation agent, “Prince,” was completely useless and told me to “call back tomorrow” to see if someone else could help. So Budget knowingly takes customers’ money without having vehicles available. That is either gross incompetence or outright dishonesty. Customer service made it even worse. I could hear employees laughing in the background while I scrambled to replace a long-term rental at the last minute. Which I couldn't make happen on the short notice at 5PM. No empathy, no urgency, no solutions, just scripted excuses from overseas call centers that clearly did not care and muted moments while I could hear laughing when retunring back to the call. I repeatedly asked for management and was transferred endlessly, refused help, and eventually hung up on while they pretended to “find a supervisor.” No replacement vehicle.No accountability. No compensation. Then they had the audacity to say my refund could take up to 14 business days and I might have a fee for not picking up the vehicle on the date!! Budget should be embarrassed to call itself a business.