Solutions Architect

About InRhythm

InRhythm is a Product Engineering & Technology Consulting company, founded in 2002, that helps enterprises design, build, and scale mission-critical digital products. Specializing in product innovation, platform modernization, and cloud-native development, the firm has delivered high-impact solutions for global leaders like Goldman Sachs, Morgan Stanley, Mastercard, and Amazon, accelerating innovation and modernizing complex platforms. Recognized as an industry leader, InRhythm has been featured on the Inc. 5000 (8 consecutive years), inducted into the Inc. 5000 Hall of Fame, and named in Deloitte’s Technology Fast 500™ (4 years).

InRhythm is seeking a high-caliber technical leader to join our team as a trusted advisor for a Tier 1 investment bank. You will lead the modernization of a critical post-trade support ecosystem, moving away from legacy email-to-case toward a sophisticated, agentic solution. This is an opportunity to architect high-scale automation for a platform processing high-volume emails, directly impacting the operational health of global financial services.

Your Impact

You will be responsible for the technical strategy and structural integrity of the Salesforce Service Cloud environment. By migrating complex threading logic to Mulesoft and implementing custom middleware to filter email traffic, you will resolve long-standing compliance issues and drastically reduce time-to-resolution for support cases.

Job Description: Salesforce & Integration Architect

Location: Salt Lake City, UT or New York City, NY (5 days per week in-office)

Employment Type : W2, Full-time

Work Authorization: US Citizen, Green Card holder preferred

What You Will Do:

• Architectural Strategy: Define the roadmap for moving from standard Email-to-Case to a Mulesoft-driven agentic solution.
• Stakeholder Advisory: Act as the primary technical point of contact for client stakeholders, translating business trade-offs into technical requirements.
• Operational Excellence: Leverage a pool of developers to ensure production readiness, security, and performance across the service ecosystem.
• Strategic Evaluation: Lead "build vs. buy" decisions regarding third-party tools to meet specific regulatory or performance standards.
• Integration Governance: Design and manage robust integration patterns between Salesforce and Mulesoft to resolve complex threading and compliance gaps.

What You Will Bring

Must Have Experience:

• Hands-on Development: Deep, practical experience developing with Apex, Flows, and Lightning Web Components (LWC) to build custom, high-performance solutions.
• Salesforce Infrastructure & Service Cloud: Extensive expertise in Service Cloud architecture, including case management, record type configurations, and service console optimization.
• Mulesoft & Middleware: Proven track record designing APIs and integration flows that replace native Salesforce functionality with high-scale middleware solutions.
• High-Scale Email Integration: Specific experience with complex email-to-case logic and troubleshooting large-scale routing and security requirements.
• Regulated Industry Expertise: Deep understanding of the data sensitivity, security, and compliance requirements inherent in a Tier 1 financial institution.

Nice to Have Experience

• MS Graph API: Experience with MS Graph API integrations for managing enterprise communication data.
• Agentic Solutions: Experience building or overseeing "agent-style" automation beyond standard Salesforce Agent force.

The InRhythm Consultant

InRhythm consultants are more than just technical experts. You must demonstrate:

• Strategic Thinking: The ability to see beyond the ticket to understand the ROI of architectural decisions.
• Client Partnership: Acting as a trusted advisor to client stakeholders through clear communication and alignment.
• Ownership Mindset: A bias toward measurable outcomes and taking full responsibility for the health of the platform.

InRhythm Benefits

At InRhythm, we believe in building a better workplace. When you join our team, you can expect a number of work/life benefits:

• Comprehensive and customizable Medical, Dental, and Vision Plans
• 401(k) Matching
• Scalable PTO
• Social and Flexible Work Environment
• Weekly Happy Hours and Cultural Events to get to know your team