Senior Manager of Billing & Accounts Receivable

Company Overview

Performing over 80 million utility locates annually, USIC is the most trusted name in underground utility damage prevention and protection. USIC provides a full suite of public and private utility services throughout the United States, with advanced offerings and superior technology to meet every underground utility damage prevention and protection need.

Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.

Position Summary:

The Senior Manager of Billing & Accounts Receivable is responsible for leading the end-to-end billing, collections, cash application, and credit management functions. This role ensures accurate and timely invoicing, optimizes cash flow, minimizes bad debt risk, and drives operational excellence across the order-to-cash (O2C) cycle. The ideal candidate combines strong leadership, process rigor, and analytical insight to improve performance and scale operations.

Responsibilities:

Billing & Invoicing Operations

• Oversee the preparation and delivery of accurate, timely invoices in accordance with customer contracts and company policies
• Ensure compliance with revenue recognition and billing requirements
• Continuously evaluate and improve billing processes, systems, and controls

Accounts Receivable & Collections

• Lead collections strategy and execution to ensure timely cash receipts and reduction of past-due balances
• Monitor AR aging, DSO (Days Sales Outstanding), and other key performance metrics
• Drive proactive outreach on delinquent accounts and manage escalation processes
• Collaborate with internal stakeholders to resolve disputes impacting payment

Cash Application

• Oversee accurate and timely application of customer payments
• Improve automation and reduce unapplied cash balances

Credit Management

• Establish and enforce customer credit policies, procedures, and risk frameworks
• Review and approve credit limits based on financial analysis, payment history, and external credit data
• Conduct ongoing monitoring of customer creditworthiness and adjust exposure as needed
• Partner with Sales to balance revenue growth with risk mitigation
• Lead efforts to minimize bad debt through proactive risk assessment and early intervention
• Oversee the evaluation and approval of payment terms and exceptions

Team Leadership & Development

• Lead, mentor, and develop a team of billing, AR, and collections professionals
• Set performance goals, track productivity, and ensure accountability
• Build a high-performing, customer-focused team culture

Process Improvement & Systems

• Identify opportunities for automation, standardization, and scalability across O2C processes
• Support system implementations and enhancements
• Strengthen internal controls and ensure audit readiness

Reporting & Analytics

• Deliver regular reporting on AR metrics, cash collections, bad debt, and billing accuracy
• Provide insights and recommendations to improve cash flow and operational efficiency
• Support forecasting and cash planning activities in partnership with Finance

Qualifications:

• Bachelor’s degree in Accounting, Finance, or related field
• 7–10+ years of experience in billing, accounts receivable, or order-to-cash functions
• 3–5+ years of leadership experience managing teams
• Strong understanding of credit risk management and collections strategies
• Experience with Workday required
• Advanced analytical and problem-solving skills
• Excellent communication and cross-functional collaboration abilities

Preferred Qualifications:

• Experience in a high-growth or complex billing environment (e.g., SaaS, healthcare, or multi-entity organizations)
• Track record of driving process transformation and automation
• Familiarity with revenue recognition standards (e.g., ASC 606)

We are an Equal Opportunity Employer. Veterans are encouraged to apply.