We specialize in engineering the most progressive Datadog and ServiceNow environments. Our experienced team of SREs and DevOps engineers powerfully brings together these two ecosystems to drive better observability, availability, and deployment velocity across organizations of all sizes.
We are looking for a versatile OCM Specialist to join our growing Organizational Change Management (OCM) Practice. This role requires the flexibility to pivot between deep analytical work, artifact creation, and occasional direct training delivery. Whether working alongside the OCM Lead on complex transformations or managing smaller engagements independently, you will be a key advocate for the client’s success.
What You’ll Do
Lead Impact Analyses to identify stakeholders, workflow changes, and engagement strategies
Assess client communication/training environments and develop adoption plans aligned to project goals
Build and execute project plans in collaboration with client teams
Create communication assets (emails, newsletters, presentations), managing approvals, translations, and delivery tracking
Develop and validate training materials (ServiceNow paths, videos, guides, Knowledge Articles) with technical teams
Coordinate and/or deliver training with L&D; track completion and effectiveness
Maintain reusable OCM assets and support scalable processes
Manage OCM lifecycle; support large-scale transformations alongside OCM Leads
Monitor adoption metrics to drive reinforcement strategies and support ROI evaluation
Who You Are
Organizational change management experience or strong ability to assess team dynamics and change impact
Familiarity with impact assessments, stakeholder mapping, translating technical requirements
Data-driven, with experience analyzing adoption metrics (usage, surveys)
Instructional design and strong written communication skills
Comfortable facilitating training or partnering with L&D teams
High emotional intelligence; able to anticipate resistance and change fatigue
2+ years in client-facing roles managing expectations and deliverables
Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
Parental Leave
Fitness & Commuter Subsidies available
Equity
SL & LT Disability
RapDev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
Seniority level
Entry level
Employment type
Full-time
Job function
Consulting, Information Technology, and Sales
Industries
IT Services and IT Consulting
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