RapDev

You built the internal tool, but nobody used it. Sound familiar? RapDev engineer Shawn Roche breaks down what separates the tools that stick from the ones that collect dust. ✅ Start with outcomes, not features ✅ Prioritize usability over configurability ✅ Involve your users before you think you're ready Read now: https://rap.dev/3PwLPoQ

Employees still pick up the phone, even after you built the self-service portal. Join RapDev for "ServiceNow EmployeeWorks: Build Your Autonomous Workforce" to see how Agentic AI closes the gap between a submitted request and an actual resolution, without the manual handoffs. 🗓️ June 4 | ⏰ 1:00pm ET In this session, we will cover: 🤖 How EmployeeWorks fits into ServiceNow's Autonomous Workforce vision 🔄 How agentic AI handles routing, escalation, and resolution automatically ✅ What real self-service looks like beyond deflection metrics 👁️ How AI Control Tower gives you visibility across every autonomous action in flight Register today: https://rap.dev/42K9jtK

Most AI deployments don't fail because the technology isn't ready; they fail because no one knows what's running, who owns it, or whether it's actually working. Check out RapDev's Agentic AI and AI Governance practice to see how we help organizations deploy, scale, and govern production-ready AI on ServiceNow from AI Control Tower to Now Assist to our own Arlo agent suite. Learn more: https://rap.dev/4drlfFK

🥁 Drumroll, please! Welcome our newest RapDev teammates! 🎉 We're so excited to have these three joining us. Give them a warm welcome! Vivian Wu - ⌨️ When she's not supporting the team, she's building custom keyboards from scratch. Yes, really. John Fennell - 🍳 The man, the myth, the chicken cutlet legend. Cooking is his love language. Samantha Purpura - 🏃♀️ You'll find her soaking up the charm of Portland, Maine, on a run or walk. We're thrilled to have you all. Welcome to the team! 👏

In financial services, downtime isn't just an inconvenience; it's lost revenue and lost trust. Check out our solution brief to see how RapDev helps financial services teams modernize observability with Datadog across payments, authorizations, and cloud infrastructure to improve reliability, reduce operational risk, and keep transaction platforms always on. Learn more: https://rap.dev/4uPJHrl

Most organizations have rolled out self-service portals, but employees still pick up the phone. Join ServiceNow and RapDev for "ServiceNow EmployeeWorks: Build Your Autonomous Workforce" to see how agentic AI can take requests from intake to resolution without the manual handoffs. 🗓️ June 4 | ⏰ 1:00pm ET In this session, we will cover: 🤖 How EmployeeWorks fits into ServiceNow's Autonomous Workforce vision 🔄 How agentic AI handles routing, escalation, and resolution automatically ✅ What real self-service looks like beyond deflection metrics 👁️ How #AI Control Tower gives you visibility across every autonomous action in flight Register today: https://rap.dev/4dpCXJx

Most agent benchmarks test whether AI can fix a bug in a repo. But what about managing a live SaaS platform? Check out our latest blog from RapDev's Matt Morris introducing ASM-Bench, an open-source, contamination-resistant benchmark for evaluating LLM agents on real enterprise platform operations, starting with ServiceNow. Read now: https://rap.dev/4uc50DF

Every successful Datadog migration starts long before the first agent is deployed. We've helped dozens of teams make the switch, and they all share the same foundation. Swipe to see what it takes. Ready to migrate? https://rap.dev/4uKU8wh

Missed us last week at Knowledge? We've got you covered. Check out our latest blog from Director of ServiceNow Engineering Elias Kapetanopoulos recapping RapDev's week at #know26: the sessions, the conversations, and what we're most excited to bring back to our customers. Read now: https://rap.dev/4eQkXux

RapDev is taking the stage at DASH 2026. 🎥 Our team is presenting three sessions you won't want to miss: 1️⃣ 55 Hospitals, 4 Weeks, 0 Downtime: The AdventHealth Security Migration Story — How they approached tool consolidation and a security-focused migration within Datadog, reducing risk, improving visibility, and moving fast without disrupting critical systems. 2️⃣ Threat Hunting Maturity on Datadog: From Ad-Hoc to Agentic AI — How to evolve your threat hunting practice from reactive to fully agentic .3️⃣ AI Doesn't Fix Observability, It's a Force Multiplier: Building an AI-Ready Datadog Deployment — How to build a Datadog environment that actually gets stronger with AI, not just noisier. Check out the sessions and plan your schedule: https://rap.dev/4tBoU9Y