This position is based in-office at our upcoming Center located in Honolulu Hawaii. Only candidates currently residing locally and are able to commute will be considered.
Full-Time | Full Benefits |
Lead with Purpose. Empower with Expertise. Make an Impact.
Who We Are
Applied ABC is a mission-driven ABA organization redefining what it means to support both families and clinicians. Our focus goes beyond outcomes; we invest in our people, prioritize care, and create clear pathways for professional growth. Here, your leadership makes a real difference!
What We’re Looking For
We’re seeking a detail-oriented, dependable Intake Coordinator who thrives in a fast-paced administrative environment and is passionate about supporting families through the intake and insurance process.
This role is ideal for someone who is highly organized, communicates effectively, and can confidently manage multiple responsibilities while maintaining a compassionate, service-oriented approach.
Schedule: Monday-Friday, 8:00 AM - 4:00 PM
Where You’ll Make an Impact
As an Intake Coordinator, you’ll play a vital role in ensuring families have a smooth and supportive onboarding experience. From coordinating documentation to working with insurance providers, your efforts directly contribute to timely access to care and high-quality service delivery.
Role Overview:
Intake Coordination
Manage inbound referrals with real-time follow-up, supporting conversion efforts, and strengthening relationships with referral sources.
Ensure timely and accurate coordination of intake processes, aligning documentation and insurance workflows with organizational standards, while building rapport and effectively converting inquiries into retained clients.
Apply knowledge of insurance policies (INN, OON, SCA) to support efficient decision-making and reduce delays in care access
Maintain organized systems for tracking intake progress, billing files, and documentation to support operational efficiency
Team Development & Culture
Assist in onboarding and training new Intake team members, modeling best practices and professionalism
Foster a collaborative, supportive environment by working effectively with both in-person and remote team members
Demonstrate a positive, solution-oriented attitude that contributes to a high-performing administrative team
Client Support
Coordinate completion of all intake paperwork with families to ensure accurate and complete records
Conduct benefit verifications and manage insurance-related processes from intake through approval
Oversee timely submission of documentation and files to insurance carriers to prevent delays in services
Upload billing files and support co-pay outreach to maintain smooth financial operations
Quality Assurance & Outcomes
Maintain detailed and accurate documentation of all communications and activities within database systems
Monitor insurance submissions, denials, and appeals to ensure compliance and optimize approval outcomes
Uphold HIPAA standards and ensure all sensitive information is handled with strict confidentiality
Communication & Collaboration
Communicate consistently and professionally with families, insurance providers, and medical offices
Provide clear updates and guidance throughout the intake and insurance process
Collaborate cross-functionally to resolve issues, streamline workflows, and ensure a seamless client experience
What Sets You Apart
Minimum of 2 years’ experience in an office-based setting
Experience in intake coordination or insurance-related roles preferred
Strong understanding of insurance processes, billing, and documentation
Experience in Salesforce is preferred.
Demonstrates a high level of professionalism with a strong focus on delivering excellent customer service
Ability to handle confidential information in a HIPAA-compliant manner
What We Offer
We are committed to supporting you professionally with a comprehensive total rewards package, including:
Comprehensive Benefits Package :
401(k) with employer match
Medical, dental, and vision insurance
Paid Time Off (PTO) and paid holidays
Where You’ll Work
Location: Honolulu, HI
Work Type: Based out of a center
Schedule: 8:00AM - 4:00PM
Why You’ll Love Being Part of Applied ABC
Make a Difference - Help families access life-changing ABA services
Be Essential - Play a key role in the intake and care coordination process
Grow Professionally - Gain experience in healthcare administration and insurance operations
Work with Purpose - Join a team driven by compassion, collaboration, and impact
Join a Mission That Matters
If you’re ready to bring your administrative expertise and passion for helping others into a role that truly makes a difference, we encourage you to apply today.
Applied ABC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Apply today and help us shape brighter futures together.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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