Global SVP, Retail Excellence

Global SVP, Retail Excellence

Location

New York, NY

On Site

Job Title: Global SVP, Retail Excellence

• Define and lead the global approach to retail excellence, client engagement, and go-to-market execution across an international luxury organization with 100+ boutiques and multiple points of sale globally

• Translate brand vision into elevated, consistent client experiences across regions and channels

• Partner cross-functionally to ensure disciplined execution of commercial priorities and key brand moments

Key Areas of Responsibility:

• Shape and implement global standards for retail excellence, including client experience, training, and performance frameworks

• Oversee the coordination of go-to-market initiatives, aligning merchandising, marketing, and retail teams to deliver cohesive launches

• Guide the evolution of CRM and clienteling strategies to strengthen client relationships and long-term value

Skills Required:

• Established leadership within retail excellence, client experience, or commercial strategy in a luxury or premium environment at scale

• Ability to operate at both strategic and operational levels within a global, matrixed organization

• Strong commercial instinct supported by analytical rigor and attention to detail

Company Information

• A globally recognized luxury lifestyle brand with a distinctive creative identity, continuing to refine and expand its international retail presence

• The organization is focused on strengthening its direct-to-consumer business and enhancing the consistency and quality of the client experience worldwide

• Headquartered in New York, with a meaningful presence across North America, Europe, and Asia

• This role is based in New York and requires close, in-person collaboration with global teams

Leadership & Culture

• Reports to: Chief Executive Officer

• A highly visible role working in close partnership with senior leadership across functions and regions, as well as leveraging shared services from sister companies

• The culture reflects a balance of creative discipline and evolving commercial focus, with an emphasis on precision, collaboration, and continuous improvement

• Opportunity to contribute to the ongoing evolution of a globally respected luxury brand

Benefits & Appreciation

• Competitive executive compensation including base salary, performance bonus, and long-term incentives

• Comprehensive benefits including healthcare, retirement, and paid time off

• Exposure to international markets and cross-functional leadership at a senior level

• Opportunity to play a key role in shaping the next phase of the brand’s global retail strategy

Salary $300,000+ (based on experience), annual bonus and LTI