Director, Operations Strategy & System Performance Improvement

Who We Are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What We Need

The Director, Operations Strategy & System Performance Improvement is a high-impact leadership role focused on optimizing the performance of Symbotic’s advanced automation systems across customer distribution environments. In this role, you will be responsible for ensuring our robotic and software-driven solutions operate at peak efficiency—driving measurable improvements in throughput, reliability, and overall operational performance.

You will lead the end-to-end identification and execution of performance improvement initiatives across highly automated sites—diagnosing system constraints, uncovering opportunities through data, and implementing solutions that scale across the network. Working directly within live customer environments, you will partner closely with site leadership while collaborating with engineering, product, and cross-functional teams to translate insights into action and deliver sustained results.

This role blends strategy with execution. You will influence priorities at both the site and executive level, drive alignment across diverse stakeholders, and lead initiatives from concept through deployment—ensuring solutions are not only designed, but successfully implemented, adopted, and scaled. Success in this role requires strong operational rigor, technical curiosity, and the ability to navigate complex, fast-paced environments while delivering meaningful, measurable impact.

What We Do

Symbotic is redefining warehouse automation for the world’s largest retailers and distributors by delivering intelligent, end-to-end systems that blend advanced robotics, AI-driven software, and high-density storage. Our solutions operate at scale, enabling customers to move product faster, more accurately, and more efficiently across their supply chains.

This role is part of Symbotic’s Customer Operations Success organization, which ensures our systems deliver real, sustained performance in live customer environments. Working at the intersection of customer operations, engineering, and product, the team drives execution of high-impact initiatives, translates operational insight into action, and ensures our automation continues to perform at the highest level long after go-live.

What You’ll Do

• Serve as a strategic partner to customers, driving operational performance and continuous improvement through strong collaboration and insight.
• Identify, prioritize, and lead high-impact, cross-functional initiatives that enhance throughput, system reliability, and overall operational efficiency.
• Partner cross-functionally to drive innovation, validate new capabilities, and scale solutions from pilot phases through full network deployment.
• Translate system performance data into clear insights and actionable plans, establishing KPIs that drive accountability across sites.
• Partner directly with site General Managers and operations leaders to diagnose performance gaps and implement change within live environments.
• Collaborate with engineering, product, and technical teams to resolve system constraints and influence product and process improvements.
• Lead executive-level and site-level discussions to align priorities, drive decisions, and maintain momentum across stakeholders.
• Adapt operating plans and priorities in response to evolving customer needs, system performance, and business strategy.
• Build deep expertise across automation systems, controls, software, and warehouse operations.
• Lead, mentor, and develop a high-performing team, fostering a culture of ownership, accountability, and continuous improvement.
  
  

What You'll Need

• Bachelor's degree in Business, Industrial Engineering, Operations, or a related field.
• Minimum of 12 years of experience in consulting, operations strategy, supply chain, or operations within complex operational environments.
• Proven experience owning or driving performance across multi-site operations, large-scale systems, or enterprise-level initiatives.
• Demonstrated ability to lead cross-functional initiatives from problem identification through execution.
• Significant experience in customer-facing or highly stakeholder-intensive roles.
• Exposure to automation, robotics, or highly mechanized systems (e.g., warehouse automation, manufacturing, AS/RS, etc.)
• Proven ability to influence and drive outcomes without direct authority.
• Strong analytical skills with the ability to translate data into actionable insights (advanced Excel required; SQL/Python a plus).
• Excellent communication skills with the ability to engage effectively from the warehouse floor to executive leadership.
  
  

Nice-to-Have

• MBA or advanced degree.
• Experience in warehouse automation, robotics, or large-scale distribution environments.
• Background in top-tier consulting (operations/supply chain) combined with execution experience.
• Experience scaling new technologies or operating models across multiple sites.
• Familiarity with WMS/WCS systems, performance analytics tools, or Lean/Six Sigma methodologies.
  
  

Our Environment

• Remote, field-based role with up to 60% travel to customer sites.
• Significant time spent in active warehouse and automation environments.
• Employees must have a valid driver’s license and the ability to travel to customer locations as needed.
• The employee is responsible for managing expenses, including maintaining a personal credit card for reimbursement.
• The role requires the ability to work in physically demanding industrial environments, including{{:}}
• Walking, standing, climbing, balancing, and navigating multi-level structures.
• Working at heights of up to 45 feet and in confined spaces.
• Lifting and/or moving up to 50 pounds.
• Working in varying temperatures (approximately 32°F to 105°F).
• Must comply with all safety requirements and protocols, including Lockout/Tagout (LOTO), fall protection, and PPE usage (hard hat, safety vest, steel toes, eye and ear protection, safety harness).
  
  

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $165,000.00 - $227,700.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.