Customer Success Manager

Customer Success Manager

Company: Revi Solutions

Department: Customer Success

Reports to: Director of Customer Success

Location: Hybrid (In-Office 2–3x per Week)

Compensation: $70,000–$80,000 Base Salary (Depending on Experience)

About Revi Solutions

Revi Solutions helps fitness studios, gyms, and wellness businesses increase revenue through AI-powered customer engagement, automation, and conversion optimization.

Our platform integrates directly into leading fitness CRMs to help businesses improve lead conversion, automate follow-up, increase retention, and create a more scalable customer experience.

We are building a high-performance Customer Success organization focused on retention, growth, operational excellence, and measurable client outcomes.

About the Role

We’re hiring a Customer Success Manager to own a portfolio of customer accounts across onboarding, launch, adoption, retention, renewal, and ongoing optimization.

This role is ideal for someone who is customer-focused, commercially aware, highly organized, and comfortable operating in a fast-moving startup environment.

You will work closely with customers to ensure they achieve measurable value from Revi Solutions, while partnering cross-functionally with Sales, Product, Support, and Operations to drive long-term client success.

Once fully ramped, this role will manage approximately 30-50 active accounts across onboarding, customer engagement, adoption, optimization, and renewal management.

This is a strong opportunity for someone looking to gain meaningful ownership inside a rapidly scaling SaaS company while helping shape the future of customer success at Revi Solutions.

What You’ll Do

Customer Success & Account Management

 • Own a portfolio of approximately 30-50 customer accounts

 • Manage customers across onboarding, launch, adoption, retention, renewal, and expansion

 • Build strong relationships with studio owners, operators, and decision-makers

 • Act as the primary point of contact for customer success and strategic guidance

Onboarding & Activation

 • Lead onboarding from post-sale handoff through successful launch

 • Guide customers through setup, implementation, and adoption milestones

 • Ensure customers understand timelines, responsibilities, goals, and success metrics

 • Help clients connect Revi Solutions’ capabilities to measurable business outcomes

Retention & Growth

 • Monitor account health using onboarding progress, product adoption, engagement, support activity, and renewal timing

 • Identify churn risk early and proactively execute retention strategies

 • Conduct recurring customer check-ins focused on ROI, performance, blockers, and next steps

 • Support upsell and expansion opportunities where appropriate

Optimization & Problem Solving

 • Troubleshoot adoption gaps, operational bottlenecks, and customer process challenges

 • Escalate technical, support, or integration issues with clear context and recommended next steps

 • Surface customer feedback and insights to improve product, onboarding, and customer experience

Cross-Functional Collaboration

 • Partner closely with Sales, Product, Support, and Operations teams

 • Contribute to scalable CS playbooks, onboarding systems, health scoring, and retention initiatives

 • Maintain clean, organized, and accurate account documentation

What Success Looks Like

First 30-60 Days

You will:

 • Develop a strong understanding of Revi Solutions’ platform, workflows, and customer lifecycle

 • Begin managing a defined customer portfolio with support from leadership

 • Participate in onboarding calls, launch planning, and customer success meetings

 • Learn customer health indicators, retention signals, and escalation processes

 • Build confidence communicating with both customers and internal teams

First 90 Days

You will:

 • Independently manage onboarding and customer success for a growing portfolio

 • Drive stronger product adoption and engagement across accounts

 • Identify churn risk proactively and execute retention strategies

 • Build trusted customer relationships

 • Maintain high-quality account organization and documentation

 • Contribute ideas to improve customer success operations and scalability

 • Operate confidently in a fast-paced startup environment

What We’re Looking For

 • 3+ years of experience in Customer Success, Account Management, or SaaS client services

 • Experience managing a portfolio of customer accounts

 • Strong communication, organization, and relationship-building skills

 • Experience with onboarding, implementation, adoption, or retention workflows

 • Strong critical thinking and problem-solving ability

 • Ability to prioritize effectively in a fast-moving environment

 • High ownership mentality and strong follow-through

 • Comfort navigating ambiguity and evolving processes

 • Experience working in SaaS, fitness, wellness, or technology environments is a plus

Ideal Traits

 • Proactive and highly organized

 • Commercially aware and customer-focused

 • Strong sense of urgency and accountability

 • Calm under pressure and solutions-oriented

 • Comfortable balancing multiple priorities simultaneously

 • Excited by startup environments and growth-stage companies

Why Join Revi Solutions

 • High ownership role with meaningful impact

 • Opportunity to help shape Customer Success at a rapidly growing SaaS company

 • Exposure to AI, automation, and modern customer engagement technology

 • Collaborative, fast-moving startup environment

 • Opportunity for long-term growth as the company scales