Customer Success Manager

Customer Success Manager

At Ascent, we partner with some of the fastest-growing technology companies in the world - businesses whose innovative technologies have the potential to drive meaningful change and tackle some of society's most significant challenges.

We are currently seeking a Customer Success Manager for our business partners at Eupry. Founded in Denmark in 2014, Eupry is redefining how leading life science companies validate, monitor, and document temperature and humidity. Through their Compliance as a Service model, Eupry replaces outdated legacy systems with a fully digital, IoT-driven approach, and is the first in the world to offer continuous temperature mapping across warehouses, transport, and production environments.

Eupry's client base is growing rapidly across the US, and with it the opportunity to deepen relationships and expand how existing clients use Eupry's platform and services. This is a newly created role with a clear mandate: get closer to Eupry's customers, understand their compliance landscape, and proactively identify where Eupry can deliver more value.

Why Join Us?

• Shape the Function: This is not a role where you inherit a playbook. You play a central part in defining what proactive customer success looks like at Eupry, from how accounts are segmented and prioritized to how expansion opportunities are identified and pursued.
• Commercial Impact: You sit at the intersection of customer relationships and revenue growth. By understanding your clients' regulatory obligations and operational needs, you identify where Eupry's solutions can expand, turning trust into tangible commercial outcomes.
• Regulated, High-Stakes Domain: Eupry's clients operate in pharmaceutical and life science environments where compliance is non-negotiable. You work with customers who care deeply about quality and who value a partner that understands their world.

The Role:

• Own and develop relationships with a portfolio of Eupry's existing clients, acting as their primary point of contact for ongoing engagement beyond technical support.
• Proactively map each client's compliance landscape to identify unmet needs and expansion opportunities, whether that is additional temperature mapping coverage, new facilities, or adjacent services such as CQV.
• Drive the commercial expansion of existing accounts by qualifying opportunities and collaborating with Eupry's commercial team to convert them.
• Design and implement a structured customer success approach, including account reviews, health scoring, and frameworks for proactive outreach.
• Serve as the voice of the customer internally, feeding insights on client needs, friction points, and product opportunities back to Eupry's product and operations teams.
• Collaborate cross-functionally with Customer Support, Professional Services, and the commercial organization to ensure a seamless client experience.

What we seek in you:

1. Customer Success & Account Management: We seek a profile that understands what it takes to build lasting, productive client relationships in a B2B context. You know how to structure account engagement, run meaningful business reviews, and identify signals that a client is ready for more. You bring a systematic approach to customer success, but you lead with relationships, not dashboards.
2. Commercial Curiosity: We seek a profile that naturally spots opportunities to create more value for a client, and who sees expansion not as "selling" but as helping the client solve a problem they may not have articulated yet. You connect the dots between what you learn about a client's operations and what Eupry can offer, and you are motivated by turning those insights into action.
3. Regulatory & Domain Understanding: We seek a profile that can hold a credible conversation with a Quality Manager or Operations Director in a pharmaceutical or life science company. You do not need to be a GxP specialist, but you must understand enough about the regulatory landscape (GDP, GMP, temperature monitoring requirements) to recognize where compliance needs create real business opportunities. This understanding can be learned, but a genuine interest in the domain is essential.
4. Consultative Advisory: We seek a profile that operates as a trusted advisor. You understand that the most commercially valuable thing you can do is help a client see their situation more clearly. You ask sharp questions, listen carefully, and offer recommendations that demonstrate you understand their business.
5. Tech Savvy: We seek a profile who is comfortable diving into backend data to diagnose issues independently and proactively show the client the path to a successful setup and the natural next steps with Eupry. You find answers yourself rather than waiting for someone else to pull a report. You are genuinely excited about leveraging AI-enabled tools to work smarter, and ideally you have the instinct to build automations when manual processes hold you back.
6. Entrepreneurial Mindset: We are entrepreneurs by heart, and the profile we seek thrives in a scaleup environment. You are comfortable building processes from scratch, iterating based on what works, and operating with autonomy. You do not wait for a manual; you write it.

Practicalities:

• Location: Eupry's US headquarters in Raleigh, North Carolina.
• Competitive total compensation and a comprehensive benefits package.
• Travel as needed for client engagements and coordination with Eupry's global organization.
• Ready when you are. Start as soon as possible.

We believe that diverse perspectives help us build better products with greater global potential. We welcome all who are interested to apply or reach out for a conversation.

You are very welcome to contact us if you have questions about the position. Contact Managing Partner at Ascent Consulting Group, Emil Daniel Christensen at emil@ascent.dk