Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Human Services Technology
Why Consider This Job Opportunity
Paid training provided
Opportunity for career growth within a supportive and fun virtual work environment
Bi-annual bonuses available for qualifying Customer Service Representatives
Health club reimbursements and technology assistance offered
Work from home flexibility after initial training in the office
Family-oriented company culture that celebrates employees
What To Expect (Job Responsibilities)
Receive and respond to calls and correspondence from child support clients according to Standard Operating Procedures
Provide accurate account information and educate callers on relevant policies and procedures
Redirect callers to the appropriate area or agency as needed
Maintain knowledge of procedures and systems while communicating client concerns to management
Research and process correspondence received via email, fax, and mail
What Is Required (Qualifications)
High school diploma or equivalent
Minimum of one year of experience in service delivery, customer service, call center technology, or a related field
Proficiency in data entry skills, including keyboard, mouse, and 10-key pad
Experience and knowledge of Microsoft Word, Excel, and other Windows products
Must have a private area to work, space for equipment setup, and a high-speed internet connection
How To Stand Out (Preferred Qualifications)
Previous experience in a call center or customer service role
Strong communication skills, both oral and written
Familiarity with child support payment processing procedures
Ability to work independently with minimal direction